Swimming With Sharks: Customer Ops Unplugged
57 episodes - English - Latest episode: 4 days ago - ★★★★★ - 1 ratingDive into the deep end of customer service excellence with "Swimming with Sharks: Customer Ops Unplugged." Join host Kevin Dean as he interviews top leaders and innovators in the customer service industry, uncovering the strategies and insights that set them apart. Each episode offers candid conversations, practical advice, and real-world experiences to help you navigate the challenges and opportunities in customer operations. Whether you're a seasoned professional or just starting your journey, this podcast will equip you with the tools and knowledge to deliver outstanding customer experiences and stay ahead in the ever-evolving world of customer service. Tune in and swim with the sharks!
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Episodes
Swimming With Sharks: Customer Ops Unplugged - S2 Episode 2: Aaron Jones
July 09, 2024 18:00 - 28 minutes - 19.8 MBIn this exciting episode, Kevin Dean sits down with Aaron Jones, the Head of Strategic Partnerships at Maven AGI. The conversation spans Aaron's journey from a computer science major to his current role, and delves into the dynamic landscape of customer operations and AI. Episode Summary: Introduction: Kevin Dean introduces the podcast and welcomes Aaron Jones, highlighting their shared background and long-standing professional relationship. Interview Highlights: Aaron’s Background: Aaro...
Swimming With Sharks: Customer Ops Unplugged - S2 Episode 1: Christina Garnett
July 03, 2024 15:00 - 30 minutes - 21 MBIn this exciting season opener, Kevin Dean sits down with Christina Garnett, a customer service and marketing expert known for her customer-obsessed approach. Christina shares her unique journey and provides deep insights into the evolving landscape of customer operations, emphasizing the critical balance between AI integration and human touch in delivering exceptional customer experiences. Episode Summary: Introduction: Kevin Dean introduces the podcast and welcomes Christina Garnett, hig...
Swimming With Sharks: Adventures in Sales Ops - Episode 15: Doug Brown
July 01, 2024 18:00 - 1 hour - 51.4 MBIn this adventure, we are joined by Doug Brown, CEO - Business Success Factors. Video Summary: Introduction. Interview: Doug Brown, CEO - Business Success Factors. Question of the Day: Name the #1 Webinar you attended in 2020 that delivered the most value. What was the topic? Who was the presenter? What made it so valuable? Video Takeaways: A few key takeaways from this episode: People who intentionally work on themselves also see growth in their business. Average performers can succ...
Swimming With Sharks: Adventures in Sales Ops - Episode 14: Krystina Gillenwater
July 01, 2024 14:00 - 49 minutes - 33.8 MBIn this adventure, we are joined by Krystina Gillenwater - Director of New Business for Digitopia. Video Summary: Introduction. Interview: Krystina Gillenwater - Director of New Business, Digitopia. Question of the Day: If you are using HubSpot Snippets - what is your best snippet? Video Takeaways: A few key takeaways from this episode: RevOps is more than a "flavor-of-the-week" industry buzzword. RevOps is a business practice that aims to align an organization's revenue engine. Sa...
Swimming With Sharks: Adventures in Sales Ops - Episode 13: Bruce R. Dorey
June 30, 2024 18:00 - 51 minutes - 35.5 MBIn this adventure, we are joined by Bruce R. Dorey - Executive Coach and Consultant. Video Summary: Word of the Week: HubSpot Snippets Interview: Bruce R. Dorey - Executive Coach and Consultant. Power Play: Learn to Type faster Question of the Day: If you are using HubSpot Snippets - what is your best snippet? Video Takeaways: A few key takeaways from this episode: Data and science are vital parts of executive coaching. Effective coaches are experts in their field as well as huma...
Swimming With Sharks: Adventures in Sales Ops - Episode 12: Bridget Conley
June 30, 2024 14:00 - 42 minutes - 29.3 MBIn this adventure, we are joined by Bridget Conley, Business Growth Consultant with ManoByte. Video Summary: Word of the Week: Lead Scoring Interview: Bridget Conley, Business Growth Consultant with ManoByte. Power Play: HubSpot Academy Quick Course: Understanding HubSpot Lead Scoring. Question of the Day: How are you scoring leads? Video Takeaways: A few key takeaways from this episode: Throwing technology at a problem isn't always the answer. How can we get to the root of the p...
Swimming With Sharks - Episode 11: 2021 Predictions with Kevin Dean
June 29, 2024 18:00 - 45 minutes - 30.9 MBIn this adventure, we bring back Kevin Dean, President and CEO of ManoByte to get his thoughts on the lessons learned during the year 2020. We also dive into Kevin's predictions for the year 2021 and what can be done NOW to succeed in the new year. Key Questions Kevin answers in this episode: What is it like starting an agency (ManoByte) during the 2009 economic downturn? What is the most important thing to do in the last weeks of 2020? How can companies prepare for 2021 now? How does...
Swimming With Sharks: Adventures in Sales Ops - Episode 10: Jason Azocar
June 29, 2024 14:00 - 52 minutes - 36.3 MBIn this adventure, we are joined by Jason Azocar, Founder and CEO of HubSearch. Video Summary: Word of the Week: MTA - Multi Touch Attribution Interview: Jason Azocar, Founder and CEO of HubSearch. Power Play: Block Yourself From Analytics Question of the Day: Do you employ Multi-Touch Attribution (MTA) in your marketing? Video Takeaways: A few key takeaways from this episode: How to apply the Inbound Methodology to recruiting. Why you should hire quickly. Without a plan to scale...
Swimming With Sharks: Adventures in Sales Ops - Episode 9: Rachel Haley
June 28, 2024 20:00 - 42 minutes - 29.4 MBIn this adventure, we are joined by Rachel Haley, Co-Founder and CEO for Clarus Designs. Video Summary: Word of the Week: Marketing Attribution Interview: Rachel Haley, Co-Founders and CEO at Clarus Designs. Power Play: Zubtitle Question of the Day: Does your team effectively use marketing attribution? Video Takeaways: A few key takeaways from this episode: Stop trying to do everything. In the beginning, start by doing more with less. Hire operations as early as possible - right a...
Swimming With Sharks: Adventures in Sales Ops - Episode 8: Alex Moran
June 28, 2024 18:00 - 43 minutes - 29.9 MBIn this adventure, Alex Moran, Marketing Director for Applied Imaging joins us in the shark tank. Alex tells us about how she grew her TikTok account following from 0 to 15,000 in just 2 weeks. Video Summary: Word of the Week: Smarketing Interview: Alex Moran, Marketing Director, Applied Imaging. Power Play: HubSpot Make My Persona Question of the Day: Is your sales team aligned with your marketing team? Video Takeaways: A few key takeaways from this episode: Good company culture ma...
Swimming With Sharks: Adventures in Sales Ops - Episode 7: Sammie Bennett
June 28, 2024 14:00 - 45 minutes - 31 MBIn this adventure, our own Sammie Bennett, Business Growth Advisor from ManoByte joins us in the shark tank. Video Summary: Word of the Week: ERP (Enterprise Resource Planning. Interview: Sammie Bennett, Business Growth Advisor, ManoByte. Power Play: www.draw.io Question of the Day: How do you "work out" a process? Digitally? Pen & Paper? Solo? Collaborate with a group? Video Takeaways: A few key takeaways from this episode: Be prepared to shift if, over time, you current system ha...
Swimming With Sharks: Adventures in Sales Ops - Episode 6: Kyle Jepson
June 27, 2024 18:00 - 1 hour - 45.6 MBIn this adventure, Kyle Jepson from the HubSpot Academy joins us in the shark tank. Video Summary: Kyle gives us a unique front-row seat to how HubSpot responded to the global pandemic as a company. Kyle reveals that he has begun researching and preparing content for a new Sales Operations HubSot Academy Certification. After a negative Academy Certification review, Kyle reached out and made a valuable connection with the reviewer. Video Takeaways: A few key takeaways from this episo...
Swimming With Sharks: Adventures in Sales Ops - Episode 5: René de Jong
June 27, 2024 14:00 - 49 minutes - 33.8 MBIn this adventure, we talk with René de Jong, Managing Director of PSOhub. PSOhub was featured in HubSpot's INBOUND2020 integration presentation. PSOhub has seen incredible, and quick growth. The founders saw a specific need and address it with their solution. Watch the episode as René explains how they were able to grow better. Video Summary: When to set up the proper systems to grow your business. Why company owners should stop working IN their company. Why company owners should STA...
Swimming With Sharks: Adventures in Sales Ops - Episode 4: Colleen Conneran
June 26, 2024 18:00 - 45 minutes - 31.3 MBIn this adventure, we talk with Colleen Conneran, one of ManoByte's newest Business Growth Consultants. Today's episode happens on the first day of INBOUND2020. This is significant because it is one of the largest sales and marketing conferences that, due to the pandemic, has gone 100% digital. Colleen discusses her initial reactions to the all-digital format and her first experiences with the INBOUND conference. Video Summary: In this episode, we talk with Colleen Conneran, Business Growt...
Swimming With Sharks: Adventures in Sales Ops - Episode 3: Greg Accardo
June 26, 2024 14:00 - 40 minutes - 27.9 MBIn this adventure, we talk with Greg Accardo, Director of the LSU Professional Sales Institute. Greg explains to us how the program at the LSU Professional Sales Institute is training the next generation of sales leaders. Video Summary: In this episode, we talk with Greg Accardo, Director of the LSU Professional Sales Institute about: How to start and enhance a good business relationship. How "Spray and Pray Sales" is detrimental to the profession. His distaste for poor templates. How...
Swimming With Sharks - Adventures in Sales Ops - Episode 2: Amy Post
June 25, 2024 15:00 - 40 minutes - 27.9 MBManoByte has launched a weekly live show, "Swimming with Sharks." Each week, host Will Smith brings in a guest and speaks with them about their experiences, expertise, and advice around Sales Operations. Tune in live every Tuesday at 2:00 pm EST via ManoByte's Facebook, LinkedIn, or YouTube page! In this adventure, we talk with Amy Post, National Marketing Manager for ODL Inc. Amy explains to us how the building industry has sped ahead almost 5 years in the past 6 months and how the indus...
Swimming With Sharks - Adventures in Sales Ops - Episode 1: Kevin Dean
June 25, 2024 15:00 - 40 minutes - 27.9 MBManoByte has launched a weekly live show, "Swimming with Sharks." Each week, host Will Smith brings in a guest and speaks with them about their experiences, expertise, and advice around Sales Operations. Tune in live every Tuesday at 2:00 pm EST via ManoByte's Facebook, LinkedIn, or YouTube page! This week Will has ManoByte's CEO, Kevin Dean, on to discuss what "Swimming with Sharks" means, his experiences in the sales and marketing industry, ManoByte's culture, and more. Video Summary: I...
HubSpot for the Building Product Ecosystem
April 01, 2022 17:00 - 39 minutes - 27.2 MBIn this episode of Building Products Ecosystem Unboxed, we talk with Kevin Dean, CEO, and President of ManoByte, about how HubSpot can help you create a connected experience for your customer and your customer's customer through effective channel management. Topics Discussed: What does the "Ecosystem" in "Building Products Ecosystem" mean? What makes Hubspot work for building products manufacturers? The current state of marketing for building products manufacturers Exciting HubSpot u...
TikTok and YouTube Strategies for Building Product Brands
March 14, 2022 14:00 - 47 minutes - 33 MBIn this episode of Building Products Ecosystem Unboxed, we talk with Janis Hubina of Warmup North America about TikTok and YouTube strategies for Building Product Brands. She shares her secrets for success in navigating her journey using TikTok and YouTube in the Building Products space. View the entire episode here on YouTube.
The New Way of Selling Building Products in 2022
March 09, 2022 22:00 - 47 minutes - 32.4 MBIn this episode, we are joined by Mark Allen Roberts from OTB Solutions. Mark is the CEO of OTB Solutions and an expert in Sales Effectiveness Improvement. He has served sales teams for over 36 years. He speaks to us about the new way of selling Building Products in 2022, how to evaluate your sales teams, set them up for success, and more.
Top 13 Takeaways from the 2022 International Builders' Show
February 24, 2022 17:00 - 25 minutes - 17.3 MBThe 2022 International Builders' Show did not disappoint! If we didn't get to see you there, we'll catch you in Vegas next year. Until then, Kevin, Jillian, Danielle, and Will compiled our top 13 takeaways from this year's event. 1. Digital selling is not going away. 2. Trade shows are going to start supplementing digital selling rather than be the primary source of interactions. 3. The role of distributors is changing. 4. Customer loyalty, especially builder and contractor brand loyalt...
How Architectural Sales Reps Want to Work with Building Product Manufacturers
January 27, 2022 21:00 - 45 minutes - 31.3 MBIn this episode, Erica Thompson of Rio Grande Co., shares her unique perspective as an architectural products sales rep regarding what she looks for from manufacturers. Episode Highlights: Meet Erica Thompson What Everyone in Building Products Sales Should Stop Doing with Regards to their Competitors What the Manufacturers Who Are Succeeding Are Doing in Their Marketing and Partner Enablement Efforts to Get the Spec from Architects How Architectural Sales Reps are Handling Supply Chain ...
The Importance of Brand Strategy for Effective Building Materials Sales in 2022 - featuring Susan Milne
January 24, 2022 16:00 - 57 minutes - 39.5 MBIn this episode, Susan Milne, founder, and CEO of Epiphany Studios shares her advice for creating an authentic, consistent, and transparent building products brand. Episode Highlights: Meet Susan Milne How Susan Began Branding for Architectural Products Selling to Your Customer's Customer & Overcoming Brand Messaging Challenges The 3 Attributes of a Successful Brand & Positive Customer Experience Where to Start When Building Your Building Products Brand Causes of Brand Switching What...
Ecommerce Channel Management and Indirect Selling Trends Shaping Buyer Behavior
November 12, 2021 21:00 - 50 minutes - 34.7 MBIn this episode, Brian Beck, Managing Partner at Enceiba and author of "Billion Dollar B2B Ecommerce" digs into the 5 Mistakes to Avoid When Launching eCommerce for Building Products and shares the 6 Most Impactful Features Customers Want. Episode Highlights: Misconception of eCommerce in Building Products Manufacturing Digital Transformation How Leaders Can Get Buy-In from Key Decisions Makers and Stakeholders, Like Sales Teams, Who are Perceiving Channel Conflict Top Reasons Manufactur...
How To Successfully Implement An Enterprise Sized CRM System and Sales Process
November 05, 2021 19:00 - 37 minutes - 25.7 MBChris Camfferman, Managing Director of Marketing at UFP Industries walks us through their successful implementation of the HubSpot CRM. Chris will speak about how UFP handled change management, what UFP was using before moving to the HubSpot CRM, and the lessons learned during this digital transformation. Episode Highlights: Meet Chris Camfferman Context of the CRM Implementation for UFP Industries $5 Billion company, 130 locations globally, with 14,000 employees and 300 salespeople usin...
How Successful BPMs Leverage A "Pull Through Sales" Mindset With Partners
October 28, 2021 17:00 - 1 hour - 44.3 MBBuilding Materials Sales & Marketing Consultant, Mark Mitchell of Whizard Strategies Joins Us Again. This Time, Mark Shares His Perspective on How Pull-Through Sales Actually Works in Building Materials and What Actually Matters to Your Channel Partners. Highlights: Meet Mark Mitchell How Pull-Through Sales [with Partners] Works in Building Materials (versus CPG) Ask Yourself, “Where are You Pulling From?” How to Go To Market when Pulling Sales Through How Manufacturers Can Help Increa...
The Role of Construction Job Site Visits For Successful Building Products Sales
October 06, 2021 19:00 - 42 minutes - 29 MBCarolina Albano, Vice President of StoCorp's Rainscreen Division shares her perspective on the role of job site visits in securing the sale and providing cross-departmental insights to improve your building products manufacturing operation as a whole. Highlights from this episode: Meet Carolina Albano How Carolina got into Building Materials Sales What is a job site visit and what reasons should you be there? How many BPMs are sending team members out to job sites right now? Mistakes t...
The Future of Samples in the Building Product Specifier's Workflow
September 27, 2021 16:00 - 38 minutes - 26.7 MBBenjamin Glunz of Anguleris, Swatchbox and BIMsmith discusses how the role of physical samples has changed in the last two years and how he expects it to change over the next two years. Plenty of words of wisdom here, especially on how building product manufacturers should and should not be interacting with architect sample requests. Topics & Highlights: Meet Benjamin Glunz of Anguleris, Swatchbox, and BIMsmith The History of Swatchbox for Architects How the Role of Samples Has Changed ...
How To Know What Kind Of Change Is Required In Building Materials Offerings
September 15, 2021 17:00 - 41 minutes - 28.5 MBGrant Farnsworth, President of The Farnsworth Group, gives us his highly informed perspective on the top three things Building Products Manufacturers need to be prioritizing about their Products, Brand, and Distribution Channels based on the custom market research he and his team has performed for leaders in the industry. Topics discussed: The Influential Role of Digital During the Entire Research Journey and Path to Purchase Current Primary Causes for Product Shift, Brand Shift, and Cha...
The Future of American Living Spaces & How Manufacturers Should Respond
September 15, 2021 14:00 - 58 minutes - 40.3 MBIn this panel interview of three building products trends experts from John Burns Real Estate Consulting, you'll hear more on the consumer trends and investor trends that are impacting the construction industry now and into the future. Topics: The Importance of Talking to People Outside of the Industry Current Trends in Architecture and Design: The Rise of "Sink Mania" & Changing Exterior Elevation Design Considerations for Manufacturers Given the Acceleration of Home Improvement and Fle...
Content Marketing Strategies For Building Products Manufacturers
July 23, 2021 18:00 - 36 minutes - 17 MBMatt Lee, founder of Lead Generation Experts and fellow specialist in the building materials sector, joins us on Building Materials Marketing Unboxed. Matt shares several golden nuggets of wisdom about how to approach your content marketing strategy for selling building materials and lays out exact frameworks for what to do and what not to do.
Applying The Principles Of GAF's Digital Transformation To Your Indirect Sales Strategy
July 16, 2021 14:00 - 51 minutes - 23.8 MBBrian Baker, former Senior Manager and Digital Product Owner for GAF for 9 years and an employee for 14 years, shares his "behind-the-scenes" experiences in helping GAF overcome a decade's worth of iterative digital transformation challenges while also looking ahead to the future of building materials digital marketing. Connect with Brian on LinkedIn Connect with Will on LinkedIn Visit ManoByte
How Building Products Manufacturers Can Support Contractors To Navigate Construction Management
June 18, 2021 20:00 - 34 minutes - 16 MBChris Randall shares how building products manufacturers can help their contractor customers navigate construction management and the types of demand generation content that is most eye-catching for contractors. Connect with Chris on LinkedIn Connect with ManoByte on LinkedIn to be notified when Building Materials Marketing Unboxed goes live.
Looking Ahead with Mark Mitchell: Channel Sales Model Changes for Building Materials Distribution
June 04, 2021 22:00 - 52 minutes - 24.2 MBThe one and only Mark Mitchell of Whizard Strategy Shares How to Sell Your Construction Products, Overcome Channel Conflict, Stay in the Race Against Disruptors, and Reallocate Traditional Marketing Funds to Digital in the New Channel Sales Landscape. Host: Will Smith of ManoByte Guest: Mark Mitchell of Whizard Strategy https://www.manobyte.com/growth-strategy/mark-mitchell-channel-distribution-strategy
What Manufacturers Can Do To Sell More Building Materials To Design-Build Remodelers
May 18, 2021 21:00 - 36 minutes - 17 MBGeoff Saturley, Pre-Construction Manager at Bellweather Design-Build, shares his perspective on ways manufacturers could better consider the installation challenges of their products and why it's his goal as a construction project manager to become a trusted advisor to his clients. View the LIVE episode. More about Bellweather Design-Build
How To Successfully Introduce A New Building Material Or Construction Product
May 10, 2021 16:00 - 39 minutes - 18 MBDavid Daniels, founder and CEO of BrainKraft, shares tried and true tips for turning your new construction launch into an actual success, especially within risk and change-averse markets. Check the Chapter Markers for the following highlights from the episode: Meet Dave Daniels About BrainKraft and developing the core methodology of how to launch new products Mistake #1 when launching a New Construction Product (& How to Avoid It) How To Define Measures of Success (OKRs) For Your Build...
A Day In The Life Of Your Distributor's Marketing Team
April 30, 2021 17:00 - 25 minutes - 17.3 MBAmy Balk, the Director of Marketing at Hoekstra Transportation, shares the daily challenges as a channel partner that Manufacturers can implement strategic solutions to improve their channel relationships and results. Timestamps: 4:00 - Meet Amy Balk 6:00 - Why Bringing Deals and B2B Businesses Up To Speed Is An Important Internal Initiative for Businesses in the Channel (Even Though It's Uncomfortable) 8:43 - How Hoekstra Transportation Has Implemented Changes to their Trade Show Lead ...
Looking Ahead: Top Disruptions to the Construction Materials Sector Over the Next 5 Years
March 27, 2021 16:00 - 32 minutes - 22.1 MBManufacturing in 2025 Will Be A Whole New World 🏗️ Taylor Rennick, a digital marketing strategist in the B2B manufacturing and construction space shares her thoughts on the top four disruptions facing the building materials sector over the next 5 years, including: 1. The Internet of Things (IoT) 2. Advancements in HVAC and Air Handling 3. Rising Consumer Demands for Eco-Conscious Manufacturing & Building 4. Industry Adoption of MarTech and ConTech Tools Watch the video version and view ti...
How Custom Home Builders Are Searching For New Construction Materials Suppliers in 2021
March 16, 2021 19:00 - 39 minutes - 27.2 MBDrew Ondrey, Partner of Southern Green Builders, shares his thoughts on what manufacturers should be doing to get (and keep) his attention for using their products. Watch the video version and view timestamps here ≫ TAKEAWAYS: Manufacturers know what the product is designed to do, local distributors often don't. Custom home builders look to the manufacturers to provide this information on their websites. When looking for new products, if builders cannot quickly find information about pr...
Danielle Fauteaux - Director of Marketing - ManoByte
January 20, 2021 19:00 - 37 minutes - 25.6 MBIn this week's adventure: We are joined in the shark tank by one of our own, Danielle Fauteaux. Danielle was recently hired to be our Director of Marketing. Danielle enables building material manufacturers find digital solutions to their day to day operations and sales challenges. Key Takeaways: Building Materials Manufacturers cannot continue to operate the way they used to. Having a trusted expert to help you sort through your CRM, PRM and ERP options will guide you to the right "nex...
Ed Orozco - Founder - Ed Orozco Consulting
January 14, 2021 17:00 - 53 minutes - 37.1 MBIn this week's adventure: Ed Orozco is on a mission to help design agency founders grow. He helps UX agencies understand and learn how to price their services, market their expertise, and attract the right type of client. If you don't own or are a part of a UX agency, Ed's advice in this episode applies to many industries and spaces. Key Takeaways: Simplicity allows you to cut through the noise. Trying to be all things to everyone makes you forgettable - another solution provider in ...
Doug Brown - CEO - Business Success Factors
January 05, 2021 22:00 - 1 hour - 49.3 MBIn this week's adventure: We talk with Doug Brown, CEO of Business Success Factors about getting truthful, being authentic, and getting past the framework that holds us back. We also talk about sales scripts, asking "questions that care" and a clear, step-by-step process for resolving objections. Key Takeaways: People who work on themselves also see growth in their business. Average performers can succeed when working within an excellent process. Resolving objections is always better th...
Krystina Gillenwater - Director of New Business - Digitopia
December 16, 2020 17:00 - 48 minutes - 33.5 MBIn this week's adventure: We talk all things RevOps with Krystina Gillenwater. Krystina is on a mission to improve the image of the sales profession. Part of that image improvement is understanding that everyone in your organization is in customer service. Yes, even sales. Key Takeaways: RevOps is more than a "flavor-of-the-week" industry buzzword. RevOps is a business practice that aims to align an organization's revenue engine. The sales leaders are problem solvers, not pushy influ...
Ben Kelley - Senior Customer Onboarding Specialist - HubSpot
December 09, 2020 13:00 - 28 minutes - 19.7 MBIn this week's adventure: From actor to marketing to HubSpot, Ben Kelley talks to us about his experience as an onboarding specialist and the importance of good first impressions with friction-free customer onboarding. Key Takeaways: Self-care is a big part of the Customer-First-Mentality. Engaging with your current customers is the best way to improve your processes, product offerings, etc. Reviewing specific metrics helps your team focus on specific goals. Most numbers have unique ...
Bruce R. Dorey - Executive Coach and Consultant
November 25, 2020 16:00 - 49 minutes - 34.4 MBIn this week's adventure: Bruce R. Dorey joins us in the shark tank talking about executive coaching, how leadership is earned, and what are the necessary first steps to becoming a coach. Key Takeaways: Data and science are vital parts of executive coaching. Effective coaches are experts in their field as well as human pattern recognition. The key to successful coaching is finding someone who has "been there, done that". Experienced corporate executives bring tremendous value to coa...
Bridget Conley - Business Growth Consultant - ManoByte
November 18, 2020 15:00 - 41 minutes - 28.5 MBIn this week's adventure: Bridget Conley explains the many interesting, fun and challenging hats she wears as a Business Growth Consultant with ManoByte. Key Takeaways: Throwing technology at a problem isn't always the answer. How can we get to the root of the problem and solve it with what we already have. Do your research! Don't assume you know the answer because you think you've been there before. Ask questions to truly uncover the underlying issue. Marketing professionals ne...
The Return of Kevin Dean - Founder and CEO - ManoByte
November 11, 2020 18:00 - 40 minutes - 27.6 MBIn this week's adventure, we bring back Kevin Dean, founder and CEO of ManoByte to get his thoughts on the lessons learned during the year of 2020. We dive into Kevin's predictions for the year 2021 and what can be done NOW to succeed in the new year. Key Questions answered in this episode: What is it like starting an agency during the 2009 economic downturn? What is the most important thing to do in the last weeks of 2020? How can companies prepare for 2021 now? How Kevin stays on top...
Jason Azocar - Founder and CEO - HubSearch
November 04, 2020 13:00 - 50 minutes - 34.7 MBIn this week's adventure: Jason Asocar, Founder and CEO of HubSearch joins us in the shark tank. Jason is a proud HubSpot alum, where he worked as a Recruiting Manager. Now Jason and his team at HubSearch help amazing people land their dream jobs while also assisting visionary founders grow their teams. Key Takeaways: How to apply the Inbound Methodology to recruiting. Why you should hire quickly. Without a plan to scale your team - you could be missing out on opportunities. Helping ...
Rachel Haley, Co-Founder and CEO - Clarus Designs
October 28, 2020 13:00 - 41 minutes - 28.7 MBIn this week's adventure: Rachel Haley, Co-Founder, and CEO for Clarus Designs joins us in the shark tank. After working with companies such as Salesforce and Snowflake, Rachel Co-Founded her own consulting firm that helps companies scale through strategy, automation and outsourcing. Key Takeaways: Stop trying to do everything. In the beginning, start doing more with less. Hire operations as early as possible - right after you have Sales Reps. If there are more than 3 emails responses...
Alex Moran, Marketing Manager - Applied Imaging
October 21, 2020 13:00 - 41 minutes - 28.4 MBIn this week's adventure: Alex Moran, Marketing Director for Applied Imaging joins us in the shark tank. Alex talks to us about how she grew a TikTok following from 0 to 15,000 followers in just 2 weeks. Alex then took this personal experience and used the "lessons learned" in her work at Applied Imaging. Key Takeaways: Good company culture makes for a better work experience - which translates to employees who are inspired to solve for the customer. Brand personality is important to h...