Rachel Haley, Co-Founder and CEO - Clarus Designs

Swimming With Sharks: Customer Ops Unplugged

English - October 28, 2020 13:00 - 41 minutes - 28.7 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Alex Moran, Marketing Manager - Applied Imaging

Next Episode: Jason Azocar - Founder and CEO - HubSearch

In this week's adventure:

Rachel Haley, Co-Founder, and CEO for Clarus Designs joins us in the shark tank. After working with companies such as Salesforce and Snowflake, Rachel Co-Founded her own consulting firm that helps companies scale through strategy, automation and outsourcing.

Key Takeaways:

Stop trying to do everything.In the beginning, start doing more with less.Hire operations as early as possible - right after you have Sales Reps.If there are more than 3 emails responses back and forth, set up a 30-minute meeting.

Can't wait for the next podcast episode? Join us LIVE every Tuesday at 2:00 PM EST for the live show. Podcasts are posted on Wednesdays.