Ben Kelley - Senior Customer Onboarding Specialist - HubSpot

Swimming With Sharks: Customer Ops Unplugged

English - December 09, 2020 13:00 - 28 minutes - 19.7 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Bruce R. Dorey - Executive Coach and Consultant

Next Episode: Krystina Gillenwater - Director of New Business - Digitopia

In this week's adventure:

From actor to marketing to HubSpot, Ben Kelley talks to us about his experience as an onboarding specialist and the importance of good first impressions with friction-free customer onboarding.

Key Takeaways:

Self-care is a big part of the Customer-First-Mentality. Engaging with your current customers is the best way to improve your processes, product offerings, etc.Reviewing specific metrics helps your team focus on specific goals. Most numbers have unique and actionable stories behind them - it is key to understand both.

Our question of the week is: How do you onboard your customers? How do you onboard your employees?
Take a moment to engage in this conversation so we can learn from each other.

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New Podcast episodes are posted on Wednesdays.