Krystina Gillenwater - Director of New Business - Digitopia

Swimming With Sharks: Customer Ops Unplugged

English - December 16, 2020 17:00 - 48 minutes - 33.5 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Ben Kelley - Senior Customer Onboarding Specialist - HubSpot

Next Episode: Doug Brown - CEO - Business Success Factors

In this week's adventure:

We talk all things RevOps with Krystina Gillenwater. Krystina is on a mission to improve the image of the sales profession. Part of that image improvement is understanding that everyone in your organization is in customer service. Yes, even sales.

Key Takeaways:

RevOps is more than a "flavor-of-the-week" industry buzzword. RevOps is a business practice that aims to align an organization's revenue engine. The sales leaders are problem solvers, not pushy influencers. Teaching your customer service people sales techniques can open up more opportunities for your business - it worked at Digitopia. Running after every opportunity by trying to be "all-things-to-everyone" is counterproductive. Get really good at a few things - then you'll be known for it.Smarketing Meetings are good - RevOp meetings with your Marketing, Sales AND Service leaders are better.

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