Doug Brown - CEO - Business Success Factors

Swimming With Sharks: Customer Ops Unplugged

English - January 05, 2021 22:00 - 1 hour - 49.3 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Krystina Gillenwater - Director of New Business - Digitopia

Next Episode: Ed Orozco - Founder - Ed Orozco Consulting

In this week's adventure:

We talk with Doug Brown, CEO of Business Success Factors about getting truthful, being authentic, and getting past the framework that holds us back. We also talk about sales scripts, asking "questions that care" and a clear, step-by-step process for resolving objections.

Key Takeaways:

People who work on themselves also see growth in their business.Average performers can succeed when working within an excellent process.Resolving objections is always better than overcoming objections. Ask "questions that care" in a sales context. Getting truthful is the first step.

For a copy of Doug's book "Win-Win Selling" go to https://www.winwinsellingbook.com/