The Return of Kevin Dean - Founder and CEO - ManoByte

Swimming With Sharks: Customer Ops Unplugged

English - November 11, 2020 18:00 - 40 minutes - 27.6 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Jason Azocar - Founder and CEO - HubSearch

Next Episode: Bridget Conley - Business Growth Consultant - ManoByte

In this week's adventure, we bring back Kevin Dean, founder and CEO of ManoByte to get his thoughts on the lessons learned during the year of 2020. We dive into Kevin's predictions for the year 2021 and what can be done NOW to succeed in the new year.

Key Questions answered in this episode:

What is it like starting an agency during the 2009 economic downturn?What is the most important thing to do in the last weeks of 2020?How can companies prepare for 2021 now?How Kevin stays on top of his "CEO game".At the end of the episode, Kevin gives us the best advice he has ever received.

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New podcast episodes are posted on Wednesdays.