How Custom Home Builders Are Searching For New Construction Materials Suppliers in 2021

Swimming With Sharks: Customer Ops Unplugged

English - March 16, 2021 19:00 - 39 minutes - 27.2 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Danielle Fauteaux - Director of Marketing - ManoByte

Next Episode: Looking Ahead: Top Disruptions to the Construction Materials Sector Over the Next 5 Years

Drew Ondrey, Partner of Southern Green Builders, shares his thoughts on what manufacturers should be doing to get (and keep) his attention for using their products.

Watch the video version and view timestamps here ≫

TAKEAWAYS:

Manufacturers know what the product is designed to do, local distributors often don't. Custom home builders look to the manufacturers to provide this information on their websites.

When looking for new products, if builders cannot quickly find information about product specifications, use cases, and install guides on a manufacturer's website, that product will usually go to the bottom of the list.

For Drew and his team, a product hits the top of their list when the manufacturer is continually:Making it easier for his teamsMaintaining a quality productStreamlining procurementEnabling supportive post-sale interactionsOffering effective pricingThe key to a successful final build comes down to the accuracy of a manufacturer's specification information