Swimming With Sharks: Customer Ops Unplugged
57 episodes - English - Latest episode: 4 days ago - ★★★★★ - 1 ratingDive into the deep end of customer service excellence with "Swimming with Sharks: Customer Ops Unplugged." Join host Kevin Dean as he interviews top leaders and innovators in the customer service industry, uncovering the strategies and insights that set them apart. Each episode offers candid conversations, practical advice, and real-world experiences to help you navigate the challenges and opportunities in customer operations. Whether you're a seasoned professional or just starting your journey, this podcast will equip you with the tools and knowledge to deliver outstanding customer experiences and stay ahead in the ever-evolving world of customer service. Tune in and swim with the sharks!
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Episodes
Sammie Bennett - Business Growth Advisor, ManoByte
October 14, 2020 14:00 - 42 minutes - 29.3 MBIn this week's adventure, one of our own ManoByte sharks joins us in the shark tank. Sammie talks to us about authenticity in sales, setting a repeatable process, and how to focus on connections rather than numbers. Key Takeaways: Be prepared to shift if things are not working. Goals are good, but complete focus on achieving numbers can be detrimental. Being your true self is the best way to connect with other humans. Learn to adapt quickly to stay relevant.
Kyle Jepson - Senior Inbound Sales Professor, HubSpot
October 07, 2020 13:00 - 1 hour - 44.9 MBIn this week's adventure, Kyle Jepson from the HubSpot Academy joins us in the shark tank. Kyle gives us a unique front-row seat to how HubSpot responded to the global pandemic as a company. Kyle also reveals that he has begun researching for a new Sales Operations Academy Certification. Key Takeaways: Sales isn't always about extremes. Negative reviews can turn into positive experiences. Learning from the 2020 experience and adapting to your needs is the best way to prepare for 2021...
René de Jong - Managing Director, PSOhub
September 30, 2020 12:00 - 44 minutes - 30.8 MBIn this adventure, we interview René de Jong, Managing Director of PSOhub about: When to set up the proper systems to grow your business. Why company owners should stop working IN their company. How to keeping your business simple is better for everyone. Why playing "Angry Birds" every day is necessary to learn & grow. Links mentioned in today's episode: Harvard Business Review: https://bit.ly/2S9ThVW HubSpot: https://bit.ly/3jeY7Ns Can't wait for Wednesday's podcast? Join us LIVE o...
INBOUND 2020 - Day 1 First Impressions with Colleen Conneran, ManoByte
September 22, 2020 22:00 - 42 minutes - 28.9 MBIn this episode, we talk with one of ManoByte's newest SHARKS, Colleen Conneran about all things from Day 1 of HubSpot's INBOUND2020 Digital Conference. Together, we discuss: What we like about INBOUND2020. What we are missing from the LIVE Boston experience. What would a "hybrid" INBOUND (2021?) look like? Would HubSpot ever do a summer camp (CAMP INBOUND)? If you're looking to go to INBOUND2020 on Wednesday, September 23rd use Will Smith's Speaker Code for a discounted PowerPass: BRK...
Greg Accardo - Director of LSU Professional Sales Institute
September 16, 2020 10:00 - 40 minutes - 27.9 MBIn this episode, we talk with Greg Accardo, Director of LSU Professional Sales Institute. Greg talks about: Training the next generation of sales leaders BombBomb His distaste for poor templates Chorus.ai "Spray and Pray" Sales Building a tech stack that includes HubSpot Can't wait for the Wednesday podcast? Join us LIVE on ManoByte's Facebook, Twitter, and YouTube every Tuesday at 2:00 PM EST. The audio from these live sessions is released on Wednesdays as new podcast episodes.
Amy Post - National Marketing Manager, ODL Inc.
September 15, 2020 12:00 - 40 minutes - 27.8 MBIn today's episode, we talk with Amy Post, National Marketing Manager for ODL, Inc. Learn how: The building industry has sped ahead 5 years in 6 months. Why getting control of your website is vital (and how to do it). How putting fire under what is already working is your best bet. Why measuring and data can be your best friend. Can't wait for the Wednesday podcast? Join us LIVE on ManoByte's Facebook, Twitter, and YouTube every Tuesday at 2:00 PM EST. The audio from these live shows i...
Kevin Dean - CEO, ManoByte
September 12, 2020 19:00 - 40 minutes - 27.6 MBManoByte's Premiere Episode of Swimming With Sharks: Adventures in Sales Ops. In this episode, we talk with Kevin Dean, CEO of ManoByte about What it means to be a S.H.A.R.K. Why companies need to stop hiring outside salespeople. How businesses can support their sales team. The importance of hiring the right people for culture fit. What has been a game-changer for ManoByte in 2020. We are LIVE on Facebook, Twitter & YouTube every Tuesday at 2:00 PM. New podcast episodes are released ...