Kyle Jepson - Senior Inbound Sales Professor, HubSpot

Swimming With Sharks: Customer Ops Unplugged

English - October 07, 2020 13:00 - 1 hour - 44.9 MB - ★★★★★ - 1 rating
Management Business Technology customer service customer operations businesss b2b customer service process business operations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: René de Jong - Managing Director, PSOhub

Next Episode: Sammie Bennett - Business Growth Advisor, ManoByte

In this week's adventure, Kyle Jepson from the HubSpot Academy joins us in the shark tank.

Kyle gives us a unique front-row seat to how HubSpot responded to the global pandemic as a company.

Kyle also reveals that he has begun researching for a new Sales Operations Academy Certification.

Key Takeaways:

Sales isn't always about extremes.Negative reviews can turn into positive experiences.Learning from the 2020 experience and adapting to your needs is the best way to prepare for 2021.Sales Ops. is a difficult role to define for many companies. There isn't a standard template that this role can be put into.