Latest Tome Podcast Episodes
‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre
CX Today - May 17, 2024 15:00 - 10 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Tom Wright hosts Nigel Mansfield, Standard Focus. In this interview from Avaya Engage we discuss the latest AXP innovations, and more the growth of Standard Focus as an organization, omnichannel, the Avaya AACC platform, and more! If you're looking for more inform...
Optimizing Existing Content with Kai Davis
Better Done Than Perfect - May 17, 2024 07:00 - 41 minutes ★★★★★ - 8 ratingsHow can you get more mileage out of your existing content? In this episode, we talk to Kai Daivs, an SEO consultant. You'll learn how often you should update your pages, the two levers for improving your SEO, how to use heat mapping, and more. Visit our website for the detailed episode recap wi...
410 - Jordan Blum and Patton Oswalt on Their Comic "Minor Threats"
Geek To Me Radio - May 17, 2024 04:25 - 52 minutes ★★★★★ - 37 ratings0:00 SEG 1 Jordan Blum and Patton Oswalt talk about their new comic "Minor Threats" from Dark Horse Comics as well as their inspiration for the idea. https://twitter.com/BlumJordan https://twitter.com/pattonoswalt https://linktr.ee/darkhorsecomics 19:15 SEG 2 Patton Oswalt & Jordan Blum ...
Go Farther Episode #13: What’s Your Box of Awesome?
Startup Selling: Talking Sales with Scott Sambucci - May 17, 2024 00:00 - 1 hour ★★★★★ - 27 ratingsIn this episode, Scott Sambucci sits down with Dan Waldschmidt, a best-selling author, motivational speaker, and business strategist, to explore the application of Dan's EDGY Framework to the life of an entrepreneur and startup CEO. Dan's journey from success to failure and back again, including...
Go Farther Episode #12: What’s Your Box of Awesome?
Startup Selling: Talking Sales with Scott Sambucci - May 17, 2024 00:00 - 1 hour ★★★★★ - 27 ratingsIn this episode, Scott Sambucci sits down with Dan Waldschmidt, a best-selling author, motivational speaker, and business strategist, to explore the application of Dan's EDGY Framework to the life of an entrepreneur and startup CEO. Dan's journey from success to failure and back again, including...
Retinal Scans Can Detect Alzheimer's Disease and Other Diseases Early
Natural Eye Care with Dr. Marc Grossman, Holistic Optometrist - May 16, 2024 21:00 - 6 minutesJoin Dr. Marc. Grossman on the Natural Eye Care Podcast as he explores the fascinating connection between Alzheimer's disease and the eyes. Discover how early detection through retinal scans can provide crucial insights into Alzheimer's development, allowing for preventive measures and holistic ...
#160 - Mark Petrou talks to Giovanni Fionda - Past Masters
The Ceres Podcast - May 16, 2024 20:17 - 1 hour ★★★★★ - 1 ratingIn this episode of the Ceres Podcast Past Masters, Mark Petrou had the privilege of hosting a captivating conversation with Giovanni Fionda. Giovanni, the winner of the Seafish Fish & Chip Shop of the Year in 2010, shares his unique perspective after a hiatus from the industry, navigating a new ...
#159 - Stelios talks to David Nicolaou from Auckley Friery
The Ceres Podcast - May 16, 2024 18:58 - 1 hour ★★★★★ - 1 ratingDavid Nicolaou, owner of Auckley Friery, joins Stelios in Auckley near Doncaster. Since David is now joining Stelios as the co-host of Read the News, we thought introducing you to David would be a great idea. We hope you enjoy this episode; we know Stelios did. Download your FREE copy of the F...
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
CX Files - May 16, 2024 12:33 - 31 minutes ★★★★★ - 5 ratingsSeandette Wiltshire is the founder and director of strategy and operations at The Contact Hub. She is based in Christ Church, Barbados. The Contact Hub offers contact center and marketing services to companies in Barbados - and beyond. In this conversation with Peter Ryan, Seandette talks abou...
Maximizing Business Value
Accelerate Your Business Growth - May 16, 2024 10:00 - 41 minutes ★★★★★ - 86 ratingsWelcome to a new episode of "Accelerate Your Business Growth," where we explore critical aspects of business operations and transactions, featuring insights from special guest Addison Adams, an expert in mergers and acquisitions. Today, Addison will guide us through the complexities surrounding b...
Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More
CX Today - May 16, 2024 09:00 - 21 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from Salesforce, Informatica, Avaya, Genesys, & ServiceNow. In this editi...
Forging a Career in Public Health with Epidemiologist Dr. Charnetta Williams
Prospective Doctor (from MedSchoolCoach) - May 16, 2024 08:00 - 30 minutes ★★★★ - 21 ratings"Medicine is just the beginning, not the destination," says Dr. Charnetta Williams in an eye-opening discussion that shatters the conventional path of clinical practice in medicine. Her journey from the front lines of an Ebola response to a trailblazer in public health proves that a medical degr...
From Beige Walls to Beautiful Chaos: The Evolution of Tattooed Mom
Behind the Review - May 16, 2024 07:00 - 29 minutes ★★★★★ - 40 ratingsIt should come as no surprise that a restaurant called Tattooed Mom is as eclectic as the name implies. Open for 27 years in Philadelphia, Tattooed Mom serves great food for everyone — omnivores, vegetarians, and vegans alike. Owner Robert Perry has built a community-first space by holding as m...
Data Driven and Metric Based Selling in B2B Pt.2 - Kevin Knieriem, President, Strategic GTM at Clari
Selling the Cloud - May 15, 2024 17:00 - 21 minutes ★★★★ - 5 ratingsThis is Part 2 of Data Driven and Metric Based Selling in B2B, Kevin shares insights from his career journey, highlighting pivotal moments where AI and data-driven strategies made a significant impact. And we continue to cover these topics: Data-Driven Companies: We delved into what ...
Eye on AI: The Future of Optometry
Power Hour Optometry - May 15, 2024 13:00 - 59 minutes ★★★★★ - 60 ratingsIs Your Optometry Practice Ready for the AI Revolution? Artificial intelligence (AI) isn't just science fiction anymore – it's transforming optometry. In this episode of Power Hour, host Eugene Shatsman and AI expert Dr. Roya Attar dive into the cutting edge of clinical care and practice manag...
limehome Embraces Experience-Led Growth, Hikes Its NPS Rate By 22%
CX Today - May 15, 2024 11:00 - 19 minutes ★★★★★ - 1 ratingWatch on YouTube. limehome's lifted its NPS score by an impressive 22 percent after embracing an experience-led growth strategy. To dive deeper into how the hospitality giant achieved the result, CX Today's Charlie Mitchell caught up with Julia Zuber, Customer Insights Lead at limehome, and Da...
PTB 425: Work backwards to hit your goal
Passing The Baton Leadership Podcast - May 15, 2024 10:00 - 21 minutes ★★★★★ - 22 ratingsSometimes goals can seem challenging to complete due to complexity or just the sheer scale of the change needed to hit the goal. Today, we unpack a strategy to successfully hit your goal by working backwards from the desired outcome. Join Zack Hudson as he helps you grow your leadership s...
Bright Pattern 'Gets Real' on AI and Agent Assist
CX Today - May 15, 2024 09:00 - 10 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's David Dungay speaks to Michael McCloskey, CEO, Bright Pattern. In this session, we discuss the following: Where AI is having THE MOST impact in the contact center AI use cases Practical tips for implementing AI For more information, visit Bright Pattern: htt...
E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer
CHURN FM - May 15, 2024 05:00 - 45 minutes ★★★★★ - 32 ratingsToday on the show we have Ryan Singer, the founder of Felt Presence and former head of strategy at Basecamp. In this episode, Ryan shares his experience in evolving the Shape Up framework to better fit diverse team structures and needs. We then discussed his insights on navigating customer en...
#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI
Awkward Silences - May 14, 2024 12:10 - 51 minutes ★★★★★ - 73 ratingsIn this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industr...
Boost Your Revenue: Guide to Direct Bookings and Digital Mastery
The Michelle Pascoe Hospitality Podcast - May 14, 2024 10:44 - 59 minutesJoin me for an insightful conversation with Bart Sobies, the powerhouse behind The Accommodation Show, iBooked.Online, and the STRIVE to Thrive Conference. Bart's entrepreneurial journey began at just 15 with his first online business, which grew into a successful tech company. With his deep exp...
Ep. 167 - FinOps and Battle for Cloud Costs
Next in Tech - May 14, 2024 09:59 - 25 minutes ★★★★★ - 25 ratingsThe flexibility and adaptability of cloud-based infrastructure brings great value to enterprises, but most have been wrestling with managing cloud costs. Melanie Posey, Jean Atelsek and William Fellows join host Eric Hanselman to look at FinOps, the cost management initiative that is looking to ...
How to Identify and Overcome Business Burnout
SoTellUs Time - May 14, 2024 08:30 - 15 minutes ★★★★ - 10 ratingsWelcome to our channel! Today, we're diving into a topic that resonates with many business owners and employees alike—business burnout. Burnout is more than just feeling tired; it's a state of chronic stress that can significantly impact productivity, mental health, and overall job satisfaction....
331 Are You Ready For Change?
Your Stories Don’t Define You, How You Tell Them Will - May 14, 2024 05:30 - 47 minutes ★★★★★ - 29 ratings331 Are You Ready For Change? Change is inevitable however it is up to you on how well you deal with that change and if your preconceived biases will influence you in the future. In this episode Sarah Elkins and Divya Ramachandran discuss change, biases, and how important approaching change ...
Serving the Consumer Unconditionally
Design Mind frogcast - May 14, 2024 04:05 - 36 minutes ★★★★★ - 18 ratingsMost brands will tell you they put the customer first. But how far are they really willing to go? For instance, how many companies make consumer needs priority over the fiscal bottom line? How many brands would be willing to recommend a competitor's product if it served their customer's needs be...
Top 10 SE Mistakes that Drive AEs Crazy
We The Sales Engineers: A Resource for Sales Engineers, by Sales Engineers - May 13, 2024 17:00 - 26 minutes ★★★★★ - 37 ratingsSo I’ve been in sales for a while. A few years now, and I’ve worked with several SE either as a sales person, a mentor, or a coach. And we love to joke around and talk crap about salespeople. I mentioned this before but on my first week on the job, I traveled to a quarterly training for both SEs...
The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet
CX Today - May 13, 2024 15:00 - 29 minutes ★★★★★ - 1 ratingWatch on YouTube. According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure. That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud. CX Today's Charlie Mitchell...
The Unbeatable Power of Marketing with Meaning
Accelerate Your Business Growth - May 13, 2024 10:00 - 34 minutes ★★★★★ - 86 ratingsWelcome to another exciting episode of "Accelerate Your Business Growth," where we delve into the art and science of meaningful marketing with Pete Steege. In this episode, Pete shares his invaluable insights on how small businesses can amplify their marketing impact by focusing on authenticity, ...
AI in Focus: Lessons from Zenni Optical
Retail Remix - May 13, 2024 09:00 - 43 minutesAs CTO and Global General Manager for Zenni Optical, David Ting plays a critical role in determining the company’s key technology investments and experience priorities. It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. Dur...
Behind the Strategy: 4 Steps for Solving Any Business Problem
Retail For The Rest Of Us: A Podcast For Indie Retailers Who Want To Make Sales, Build Community and Grow Their Shops - May 13, 2024 09:00 - 22 minutes ★★★★★ - 9 ratingsDo the words “business strategy” make you feel overwhelmed, undereducated, or like “nobody puts this baby in a corner”? Me too. But also … I really love strategy at the same time. 🥸 So in today’s episode, I’m sharing how I approach retail problems in our signature feel-good ways. Tune in to he...
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