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Bright Pattern 'Gets Real' on AI and Agent Assist
CX Today
English - May 15, 2024 09:00 - 10 minutes - 6.91 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet
CX Today's David Dungay speaks to Michael McCloskey, CEO, Bright Pattern.
In this session, we discuss the following:
Where AI is having THE MOST impact in the contact center AI use cases Practical tips for implementing AIFor more information, visit Bright Pattern: https://www.brightpattern.com/
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