The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet
CX Today
English - May 13, 2024 15:00 - 29 minutes - 20.4 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.
That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud.
CX Today's Charlie Mitchell is joined by Jon Arnold, Principal of J Arnold & Associates, and Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.
In doing so, we consider:
The critical blockers to enterprise CCaaS migrations. The tricky workloads to move to the cloud. Troubles within the public sector specifically. What should a complex, enterprise contact center look for in a CCaaS provider?Content Guru is a stalwart CCaaS provider, trusted by many large enterprises. To learn more about their tech portfolio, visit Content Guru.
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