Behind the Review artwork

Behind the Review

154 episodes - English - Latest episode: 8 days ago - ★★★★★ - 40 ratings

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.

Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

Entrepreneurship Business Management entrepreneur business customers emilywashcovick reviews smallbusiness yelp
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Episodes

Building Community Intentionally: A Conversation With 3 Yelp Community Managers

March 21, 2024 07:00 - 44 minutes - 32 MB

It takes a village to raise a small business, as any entrepreneur will tell you. It sounds like a solo act, but the more advocates in a business’s corner, the more likely their success. This week Emily sits down with three of Yelp’s community managers to talk about their roles and what they can do to help make a small business successful — everything from making connections in the community, hosting events on site, to promoting the business on Yelp’s local social media pages. Roundtable ...

Counter Service and Community Building: Yo’ Mama’s Recipe for Success

March 14, 2024 07:00 - 35 minutes - 32.5 MB

Crystal Peterson, owner of Yo’ Mama’s, has kept service at the forefront of her strategy from day 1. Located in downtown Birmingham, the family-run comfort food restaurant targets the city’s busy visitors and workers during lunch hour with quick and friendly counter service. Reviewer Delia S. shares how her first experience in Yo’ Mama’s welcoming community space made the restaurant a staple in her rotation. Yo' Mama's More about the episode Theme Music by Ali Schwartz and Meserole Sound

Brewing Community : Nirvana Soul's Mission of Connection

March 07, 2024 08:00 - 24 minutes - 16.3 MB

Nirvana Soul in San Jose isn’t your ordinary coffee shop. It’s loud, vivacious, and encourages community expression, whether in their regular open-mic nights or the colorful art on the walls. Sisters and co-owners Jeronica and Be’Anka created their coffee shop to serve up unique flavors like the White Rose Latte and a Hazelnut Mocha. But the more important mission is to combat one of the big epidemics facing our country — loneliness. Customer Camy shares what she loves about Nirvana Soul. ...

Serving Salsa With a Smile: How Lisa and Miguel Became Local Food Celebrities

February 29, 2024 08:00 - 26 minutes - 24.7 MB

Lisa and Miguel Segura, owners of Miguel’s Artisan Recipes, always have an open seat at their table. The couple has spent the last three years finding new ways to share their jarred salsas and fresh Mexican recipes with their community. What started as pandemic deliveries to their circle of friends turned into a full-fledged brick-and-mortar operation in Clovis, CA. Yelp user and Community Director Nathen M. shares his experience meeting Miguel and Lisa and falling in love with their busine...

Biz Bites #8 : How to Get Yelp Reviews Without Asking

February 27, 2024 08:00 - 20 minutes - 19 MB

In ep. 8 of the “Biz Bites'' series, we talk about how to get reviews without asking. An important part of managing your online reputation, especially on Yelp. From providing memorable experiences, responding to reviews publicly, and making the most of Yelp’s free features, this episode breaks down 5 things businesses can do to encourage customers to share their experiences in a review. We also dig into creating photo opportunities for customers, and weaving Yelp into your marketing materia...

A Farmers Market with a Mission to Nourish and Educate the Community

February 22, 2024 08:00 - 25 minutes - 23.5 MB

Located in Humble, TX, Fall Creek Farmers Market is the perfect place to pick up produce and fresh foods while learning more about sustainable agriculture. Jonathan and Andrea, the husband-and-wife duo behind the market, integrate integrity and education about sustainable farming and the importance of food quality into everything they do. Reviewer Forest shares what stood out during his visits to the market. And what keeps him coming back. Fall Creek Farmers Market More about the episod...

Serving Happiness: Building a Business on Customer Feedback

February 15, 2024 08:00 - 30 minutes - 69.1 MB

Most people open their own business with a solid plan and a firm idea of what that business offers. Tomeka Wallace opened Happy Cafe with exactly that, but her ability to learn as she goes, pivot when needed, and “just roll with it,” as she says, led to many changes to her menu and her operating hours. Listening to her customers and reviewers gave her new ideas, has expanded her offerings, and is one of the keys to the success of her beach town sandwich shop. Happy Cafe More about the e...

Making Waves in the Community Means Sweet Success

February 08, 2024 08:00 - 31 minutes - 71.6 MB

Sundae Scoop is an ice cream shop and community gathering place in Virginia Beach. Sibs and Philip Harrell opened the doors in 2021, bringing diverse flavors, and a fun environment for people to come together and try something new. Yelp Elite Aneesa P shares her first time at the business and what was so memorable about the entire experience. She drove pretty far to enjoy some ice cream, but the Sundae Scoop team made it well worth the trip. Sundae Scoop More about the episode Theme Mu...

Biz Bite Episode 7 : Black History Month & Identity Marketing

February 06, 2024 08:00 - 7 minutes - 6.68 MB

In ep. 7 of the “Biz Bites'' series, we celebrate Black History Month and discuss identity marketing. Consumers want to connect with the businesses they support, and sharing your story and identity as the business owner is a way to create deeper connections - particularly when relevant to your business and offerings. Learn about ways to leverage heritage months and other times of celebration that align with your business and background.

Chef JJ on leading a rice renaissance in Harlem

February 01, 2024 08:00 - 24 minutes - 22 MB

James Beard Award-winning Chef JJ Johnson knows that the best things in life start simply, so he built his restaurant around one of life’s basic grains—rice. He then took his clean and healthy cooking to unlikely neighborhoods to make sure everyone has access to healthy and affordable food. That great tasting food plus data gathering and studying his customer base turned into a recipe for success. Reviewer Sonya H shares her first time at FIELDTRIP and what made the experience memorable. ...

MT Noodles: The Intersection of Heritage, High Quality Ingredients, and Community Through Vietnamese Food

January 25, 2024 08:00 - 20 minutes - 18.7 MB

Located in a strip mall in a Minnesota suburb, MT Noodles has become a local favorite. Justin and the team at MT Noodles integrate their Vietnamese heritage into everything they do, making sure that all customers can find homemade dishes that they will enjoy, regardless of whether or not they’ve tried Vietnamese dishes before. Hear how the staff maintains their founding mission of serving fresh and authentic cuisine, while reviewer Robby shares what stood out for him. MT Noodles More ab...

Biz Bite Episode 6 : AI & ChatGPT for Business Owners

January 23, 2024 08:00 - 9 minutes - 8.85 MB

In ep. 6 of the “Biz Bites'' series, we discuss how small businesses can utilize ChatGPT & AI as tools to help them with things like preparing their taxes, or putting together a social media content calendar. We also dig into some of the limitations of the technology and the importance of human oversight and a personalized touch. ChatGPT and AI will never replace humans in your business, but it can help enhance your operations. More about the episode Theme Music by Ali Schwartz and Mes...

Tapping Into Relaxation: The Creation of Oakwell Beer Spa

January 18, 2024 08:00 - 25 minutes - 23.6 MB

The path between the entrepreneurial spark and finding that first great business opportunity was long and winding for Oakwell Beer Spa owners Jessica French and Damien Zouaoui. In fact, it was 14 months long and 25 countries winding. After trying out experiences across the globe, they settled on their business concept — a beer spa — and have been brewing plans to expand the business since day one. Yelp user Jessica shares her experience at the business, and what made it so review worthy. ...

Scooping Success: How Salt & Straw Expanded to Miami With Community and Creative Flavors as the Focus

January 11, 2024 08:00 - 29 minutes - 66.8 MB

Ice cream is elevated to new and delicious heights at Salt & Straw Ice Cream shops, with flavors like honey lavender and peanut butter brittle caramel fudge. When the time came to expand beyond the shop’s West Coast roots, co-owner Kim Malick decided to embrace a new city — Miami — and introduce her unique ice cream brand through established local businesses. Miami based Yelp Regional Manager, Diandra shares her experience as a Salt & Straw consumer, and what keeps her coming back. Salt &...

Biz Bite Episode 5 : New Year, New Business Goals

January 09, 2024 08:00 - 14 minutes - 12.9 MB

In ep. 5 of the “Biz Bites'' series, we discuss tactical advice for small businesses on setting achievable goals for the new year. There needs to be a balance of both big-picture objectives and detailed planning. First, select a manageable number of goals, and break them into actionable steps. Regular check-ins and adjustments along the way ensure these goals remain on track. The episode also takes you inside a year of goal tracking with language services company, Diàfano. More about the...

Using Collaboration to Unlock Your Entrepreneurial Potential

December 14, 2023 08:00 - 33 minutes - 30.5 MB

With hectic work hours and unique challenges, entrepreneurship can often feel like a lonely endeavor. After experiencing the struggles of solo entrepreneurship first-hand, Jill Salzman was inspired to create The Founding Moms, a community with the goal of connecting mom entrepreneurs. On this week’s episode, Jill shares her takeaways from her journey of “serial entrepreneurship” spanning almost 20 years and how she used networking and collaboration to unlock her potential. Jill Salzman ...

Customer-Centric Hospitality: How Wild Horse Pass elevates service standards for their guests

December 07, 2023 08:00 - 23 minutes - 53.5 MB

Located in Chandler, AZ, the Sheraton Grand at Wild Horse Pass is a resort for any kind of trip—families, couples, and golfers alike can find exactly what they’re looking for during their time at the resort. Bill and the Wild Horse Pass team integrate customer service and a “can-do spirit” into everything they do. Hear how the staff uses teamwork and collaboration to maintain a multidimensional space for over 500 guests. Reviewer Jessica shares what stood out for her and her family. Sh...

Booking New Clients & Turning Them Into Lifelong Customers With Bronco Pro Kleen

November 30, 2023 08:00 - 15 minutes - 21 MB

Over the past decade, Bronco Pro Kleen Carpet Cleaners has become known as a reliable and efficient team within the Denver area. Travis and the Bronco Pro Kleen Carpet Cleaners team integrate customer service into each of their team’s actions, making customers feel like they can rely on the team for repeat services. Hear from owner Travis on Bronco Pro Kleen’s beginnings, and how they maintain success, as well as how that impacts customers like Stacey L. Bronco Pro Kleen Carpet Cleaning ...

Made From Scratch: How Mignon Francois Grew Her Cupcake Business and Inspired Others Along The Way

November 16, 2023 08:00 - 35 minutes - 32.8 MB

Mignon Francois started her cupcake business, The Cupcake Collection, with the $5 she had left to feed her family for the week. 15 years later, The Cupcake Collection is a multi-million dollar operation, with Mignon still serving as CEO and “Director of Joy.” In this live episode, Emily brings Mignon back to the podcast to talk about her inspiring business journey and empowering new book Made from Scratch: Finding Success Without a Recipe. You can listen to the first episode with Mignon her...

Driving 5-Star Customer Experiences: The Boho Camper Vans Journey

November 09, 2023 08:00 - 17 minutes - 24.4 MB

Boho Camper Vans co-owner David Sodemann was inspired to start his business after a trip to Maui when he realized traveling could become expensive quickly due to lodging. Fast forward to the pandemic, Boho Vans blew up when camper vans became the ideal way to travel while socially distanced. Hear how David uses communication with his customers to make them feel comfortable and cared for even while on the road. Also hear what drove reviewer David A. to leave Boho Vans a five-star review. ...

Biz Bite Episode 4 : Encouraging Engagement With Your Customers Online

November 07, 2023 15:34 - 9 minutes - 13.5 MB

In ep. 4 of the “Biz Bites'' series, we discuss ways to connect with your customers online, and encourage them to share experiences with your business digitally! It starts by creating memorable in-person experiences, and then having your customers share that online. When they do, make sure you engage back! Also, collect contact information whenever you can - so you can communicate with your customers directly. Lastly, let engagement happen naturally, and don’t ask customers for Yelp reviews...

Exterminating the Hassle From the Pest Control Experience

November 02, 2023 07:00 - 22 minutes - 31.3 MB

When Ben and Jenny McAvoy struggled to get in touch with pest control providers in the Phoenix area, they took matters into their own hands. The couple created Insectek, a pest control business that puts communication and customer service at the forefront. And their efforts paid off — hear from reviewer Rosie P on how Insectek turned a stressful pest encounter into a seamless experience. You’ll also hear more from Ben and Jenny about the values that guide their hiring and training processes...

Biz Bite Episode 3 : Planning For Seasonality & Holiday Bursts

October 31, 2023 07:00 - 12 minutes - 16.9 MB

In ep. 3 of the “Biz Bites'' series, we discuss strategies for maximizing the holiday season. Like engaging with customers through social media, creating excitement around holiday offerings, and promoting your hardworking staff. We also dig into how to effectively collaborate with other businesses, participate in local events, and capture more content for promotion you can use year round. Get advice and tips for using the holidays to connect with customers and generate support for your busi...

Picking a Yelp Elite’s Brain on Reviews

October 26, 2023 07:00 - 36 minutes - 33.6 MB

Yelp Elite Gwyn C talks about how she evaluates businesses and how she chooses a star rating. Ranging from occasional freebies to general customer service, Gwen gives insight on how to form a great relationship with customers. She provides clarity on how she writes reviews, as well as the rationale behind each review. In this episode, hear why the smallest details really do matter. And the impact and importance of responding to customer reviews - both positive and negative. Gwyn C. Yelp ...

Biz Bite Episode 2 : Tapping Into Culture, Trends & Local Events

October 24, 2023 07:00 - 11 minutes - 15.4 MB

In episode 2 of our “Biz Bites” series, host Emily Washcovick explores how small businesses can tap into culture, trends, and local events to create a buzz and connect with customers. From large-scale one-time events like the Super Bowl - to small, neighborhood collaborations - discover tactical steps that can make a big impact on your business. Don't miss this valuable guide to staying relevant and engaging customers, even in niche industries like HVAC and plumbing. More about the show...

Jumping In: How Taking Risks is a Necessary Part of Growing Your Business

October 19, 2023 07:00 - 24 minutes - 22.2 MB

When Nate Bennett and Thanat Tanachon first decided to open their martial arts facility, they wanted to shatter the misconception that martial arts is a violent and aggressive sport by revolving their business around building a community based on respect. Now, Little Giant is a 5-star business on Yelp with tons of glowing reviews. Reviewer Samantha N shares what sets Little Giant apart, and why she travels so far with her kids to be a part of their community. Little Giant Muay Thai Mor...

Biz Bite Episode 1 : Translating Your In-Person Experience Online

October 17, 2023 07:00 - 11 minutes - 16.3 MB

Our first "Biz Bites" episode explores the critical concept of translating your in-store consumer experience into a compelling online presence. Creating connections with your customers in-person is crucial, but the next step is to leverage online listings, review sites, and social media to reflect your uniqueness and attract new customers. By responding to reviews and showing up online, you build trust. This digital consistency ensures you make a lasting impression and attract future custom...

Savoring the Small Business Journey With Angela Shen

October 12, 2023 07:00 - 41 minutes - 37.9 MB

Two years ago, Behind the Review featured Angela Shen and her longstanding food tour business, Savor Seattle. Since then, Angela sold Savor Seattle and started a new tour business, Savor the Wild, this time focused on novel food experiences in the wild, such as oyster shucking and mushroom foraging. Hear from Angela on what inspired her decision to leave behind her successful first venture and start again from scratch. Savor the Wild Tours More about the episode Theme Music by Ali Schw...

Building a Legacy One Restaurant at a Time

October 05, 2023 07:00 - 41 minutes - 38 MB

Kei Concepts CEO Viet Nguyen takes the inspiration for his restaurant group from an unusual source — 14th century Italian banking dynasty Medici family — to build his own dynasty of eight restaurants, with more on the way, in Orange County. While the different restaurants are all separate concepts with their own menus, the consistency in service and experience can be felt across the brand. Customer Sabrina has dined at multiple concepts in the group and shares what really makes them special...

The Ultimate Guide to Teach Your Team Stellar Customer Service

September 28, 2023 07:00 - 30 minutes - 27.8 MB

Stellar customer service is the core of every successful business. But the journey to get there is not always the easiest. How do you balance the resources, time, and methods to ensure that your employees are going above and beyond to provide customers with what they need? In this episode of Behind the Review, Jeff Toister, a service culture guide, shares his tips on teaching employees how to offer a service that keeps customers coming back. Sign up for Jeff's Customer Service Tip of the...

The Trick to Getting 5-Star Reviews? A Little Bit of Magic.

September 21, 2023 07:00 - 22 minutes - 20.9 MB

As the owner and solo employee at Trickery, a magic & comedy show in Chicago, Aaron Rabkin wears many hats — and not just ones with rabbits inside. To keep the show fresh and maintain his energy, Aaron adopts the motto “less is more,” creating intimate shows for audiences of up to 35 people. Hear from one of these attendees, reviewer Jackie M., about her experience at the show and from Aaron about how his hard work has achieved Trickery a perfect record of 5-star reviews, including Jackie’s...

Using Feedback to Guide the Direction of Your Business

August 31, 2023 07:00 - 36 minutes - 33 MB

Implementing feedback from all the reviews you receive as a business owner can be an overwhelming task but don’t make the mistake of overlooking their importance. In this episode of Behind the Review, Alok Ahuja, founder of Trexity, shares how he utilizes constructive criticism to guide the direction of his business. Even after finding success as a CEO, the voices of his customers is something he’ll never let go unheard. Trexity More about the episode Theme Music by Ali Schwartz and M...

Ambitious Athletics Creates Community & Helps People Reach Their Goals

August 24, 2023 07:00 - 25 minutes - 23.5 MB

From reaching out after one of his clients misses a class, to providing an affordable one week trial for new clients, Ambitious Athletics makes connecting with clients their top priority. Ambitious Athletics strives to provide clients the tools they need to reach their goals, using a more personal approach for each individual. Hear from owner Carmen Sturniolo on how he makes sure he creates a safe and friendly environment for his clients; he’s joined by Steven C, a satisfied customer.

Success Is No illusion For A Baltimore Magic Show

August 17, 2023 07:00 - 27 minutes - 37.4 MB

Emily chats with Spencer Horsman & Nicole Bailey, creators of an intimate magic experience that was ranked #2 in Arts & Entertainment on Yelp + Entrepreneur Media's first ever Top 150 Mom & Pop Shops list. Discover their captivating journey, engaging tricks on and off the stage, and how a personal touch creates memorable experiences. Delve into the role of reviews in shaping their success, and what clients like Derick Y think of the show. Illusions Bar & Theater More about the episode T...

Learning to Adapt to the Changing Market

August 10, 2023 07:00 - 23 minutes - 21.1 MB

Wade Dickinson has been passionate about engraving since he was a young adult. He opened his business Heirloom Engravers and started taking on various clients, from large scale companies to individual projects. In this episode, Wade talks about his personal business philosophy and how he has learned to utilize online forums for communicating with his clients despite his initial reservations. He’s joined by Sarah R., a reviewer who made a pivotal recommendation for the business. Heirloom...

Passion and Persistence: Sandra's Next Generation's Journey to 34 Years

August 03, 2023 07:00 - 28 minutes - 26.2 MB

Sandra’s Next Generation, a soul food restaurant in New Haven, is #56 on Yelp’s Top 100 Places to Eat in the US in 2023. It’s not just the great food, like the famous fried chicken or rasta pasta, that makes Sandra’s a go-to place for good eating for more than 34 years. It’s the purposeful positive vibes that Sandra and her husband Miguel share with employees and diners alike that keeps people coming back for seconds. Sandra's Next Generation More about the episode Theme Music by Ali ...

A Crash Course on Writing Yelp Reviews with Impact

July 27, 2023 07:00 - 32 minutes - 29.6 MB

When customers write reviews on Yelp, they help others find great local businesses and provide business owners with valuable constructive feedback. Their words matter more than they might know. This week, Yelp’s Small Business Expert Emily Washcovick is joined by Community Manager Bailey Dixon to share how customers can write impactful reviews that help their communities—both consumers and businesses—build positive experiences. More about the episode Theme Music by Ali Schwartz and Mes...

A Deep Dive into Small Business with 3 of Yelp's 2023 Luminary Fellows

July 20, 2023 07:00 - 1 hour - 54.9 MB

This week, Yelp Small Business Expert Emily Washcovick sits down with three of the inaugural Yelp Luminary Fellows, female entrepreneurs who have built businesses from the ground up. They talk about the particular difficulties — and benefits — of owning a small business as a woman, how to listen to clients and reviewers, and how to know when to let go of portions of your business so that other opportunities can shine. More about the episode Theme Music by Ali Schwartz and Meserole Sound

Starbright Floral Bloomed Into Big Business by Asking the Right Questions

July 13, 2023 07:00 - 38 minutes - 35.3 MB

While building Starbright Floral Design, owner Nic Faitos has asked himself a lot of questions over the almost 30 years in business, but the biggest one to him is just two words: “Why not?” Emily sat down with Nic in New York City inside the floral studio to talk about how that simple question has helped him grow the company from a small floral delivery service to a business that today serves clients like Horizon Media and Netflix. Starbright Floral Design More about the episode Theme...

Joy, Magic, and Fun: Revitalizing a 93-Year-Old Chocolate Shop

June 29, 2023 07:00 - 39 minutes - 36.1 MB

Located in Queens, NY, Aigner Chocolates has been serving chocolate treats and sweets for 93 years. When Rachel Kellner bought the longstanding chocolate shop with her husband, she brought values from a previous career in social work, prioritizing community service on both a small and large scale. In this live episode, hear from owner Rachel and Yelp Queens Community Manager Samantha B. about the importance of community and family to the business and how that has contributed to their succes...

Mexican Mom Welcomes Guests into her Restaurant as Family

June 22, 2023 07:00 - 25 minutes - 23.5 MB

Mexican Mom, Gina, started her restaurant from her home, canning sauces, catering to different events, and cooking for those around her. She touches people with her home cooked meals made with love and takes suggestions from her customers for new menu items. In this episode, Gina & her husband Jaime talk about the origins of their restaurant, their relationship with their customers, and their use of fresh ingredients. They’re joined by number one fan – Brett N. Mexican Mom More about t...

Queens of Sustainability: A Woman-Owned Business Makes Zero Waste Its #1 Priority

June 15, 2023 07:00 - 25 minutes - 23.7 MB

Earth & Me owner Kayli Kunkel brought her mission of sustainability to New York City, creating the first zero-waste store in Queens. The store encourages customers to be environmentally conscious with refill stations for reusable items in sustainable containers. And partnering with eco-friendly brands. Hear Kayli and Yelp Elite reviewer Lina A. chat together about what sustainability means to them, and how this woman owned business is bettering the community by educating one customer at a t...

A Strong Social Media Presence Is Boosted with Yelp Business Page

June 08, 2023 07:00 - 25 minutes - 23.1 MB

A powerful social media presence helped build MF Strong, a personal training business, from a one-woman operation to a network of professional trainers. But now that it has gone from virtual and on location training to a proper brick and mortar training studio, owner Miriam Fried knew she needed additional support to grow her business, and set about creating her own Yelp business page with the help of Yelp’s Small Business Expert, Emily Washcovick. MF Strong More about the episode The...

Elevating the Cookie to New Heights Leads to 5* Reviews

June 01, 2023 07:00 - 43 minutes - 39.5 MB

In a pandemic, Chef Dave Dreyfus wanted to make people feel better, so he started making cookies. His friend Mo Sahoo saw an opportunity for a business and together they built Best Damn Cookies, a bakery in New York where every cookie has a unique story to tell. In this episode, Dave & Mo talk about building a business from scratch, hiring the right people, & learning how to say yes to collaboration & no to the right opportunity at the wrong time. They’re joined by consumer and friend - Mor...

Making Your Social Media Strategy Crystal Clear

May 11, 2023 07:00 - 39 minutes - 36.2 MB

Social media strategy can seem daunting to small business owners, or like just another task that takes attention away from increasing revenue. In this episode of Behind the Review, Crystal Vilkaitis, owner of Crystal Media, says social media cannot be ignored by small businesses. She uses her expertise in the ever-changing landscape of social media strategy to help local retailers harness the power of social media for increased sales, exposure, and brand recognition. Crystal Media Roote...

Keeping It Sweet and Simple Makes This Coffee House Stand Out

May 04, 2023 07:00 - 38 minutes - 35 MB

There’s a coffee house on just about every corner in America now, so it can be hard to stand out among the crowds. That’s not a problem for Cream + Sugar in Cincinnati. Between the warm and welcoming atmosphere and the simple but delicious menu, owner Taren Kinebrew keeps people in her community coming back for more. Cream + Sugar Coffeehouse More about the episode Theme Music by - Ali Schwartz and Meserole Sound

How Sunbliss Cafe Earned The #6 Spot on Yelp’s Top 100 Places to Eat

April 27, 2023 07:00 - 23 minutes - 21.8 MB

Around 15 miles away from Disneyland, Sunbliss Cafe echoes the bright happy energy of the theme park. With an Instagrammable interior and colorful dishes, Sunbliss has become a popular destination for smoothie bowls, coffee drinks, and avocado toast. Hear from owner Tani Ahmed how she brought her creativity to Sunbliss’s menu and fostered a sunny spirit in her team members to make all customers, including reviewer Alyssa Mae L., feel welcomed and valued. Sunbliss Cafe More about the ep...

Changing Your Mind About Change: A Chat with Entrepreneur’s Jason Feifer

April 20, 2023 07:00 - 33 minutes - 30.4 MB

As Editor-in-Chief of Entrepreneur magazine and author of Build for Tomorrow, Jason Feifer knows a lot about change. According to him, change is inevitable in any business, whether it’s a small bakery or a Fortune 500 company. How you adapt to that change is the key to turning that change into a success story. This week, he sat down with Yelp’s Small Business Expert Emily Washcovick to talk change strategy, learning to ask questions, and creating an identity outside of your business.

Strip Mall Gourmet: How to Surprise and Delight in Any Location

April 13, 2023 07:00 - 30 minutes - 42 MB

Thoughtfulness is key at Think Greek restaurant in Port Saint Lucie, Florida, two-time winner of Yelp's Best Bite on the Beach. Everything, from the wood on the walls to the spanakopita, comes with a story. The level of effort and care stems from the team’s genuine enthusiasm for sharing their Greek culture. The result is many satisfied customers, both from the local community and those just passing through town, like reviewer Andi P. Sunbliss Cafe More about the episode Theme Music by ...

How Adela’s Earned the #5 Spot on Yelp’s Top 100 Places to Eat

April 06, 2023 07:00 - 21 minutes - 19.6 MB

Located in a strip mall in Oahu, Hawaii, Adela’s Country Eatery has grown a name for itself beyond its small takeout counter, winning the #5 spot on Yelp’s Top 100 Places to Eat. Founded with a mission of sustainability, Adela’s integrates locally grown Hawaiian produce into its colorful noodle dishes. Hear from co-owner Millie Chan and her daughter Elizabeth Chan how they make everyone feel like family by giving customers a behind-the-scenes look into the noodle-making process. Adela's ...