Awkward Silences
227 episodes - English - Latest episode: 12 days ago - ★★★★★ - 73 ratingsWelcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Episodes
#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180
April 16, 2024 14:29 - 49 minutes - 113 MBErin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an impact, but in a strategic, sustainable way. Julian identifies questions to ask stakeholder teams, processes to consider standing up, and t...
#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder
April 01, 2024 17:43 - 39 minutes - 90.9 MBIn this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences between primary and secondary research, suggesting that instead of distinct categories, they exist on a continuum. She argues that primary ...
#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP
March 25, 2024 16:06 - 46 minutes - 107 MBIn this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance considerations and nuances around different types of studies and even analysis approaches. She also unpacks her approach for international s...
144 - The Craft of Sample Sizes with Lauren Stern of WHOOP
March 25, 2024 16:06 - 46 minutes - 107 MBIn this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance considerations and nuances around different types of studies and even analysis approaches. She also unpacks her approach for international s...
#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView
March 18, 2024 16:32 - 40 minutes - 93.1 MBCarol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the crucial role of human oversight in AI, what preliminary analysis might look like using AI, how to check and refine the work of an AI assi...
#142 - Quantifying Research Impact with Ruby Pryor of Rex
March 04, 2024 18:31 - 47 minutes - 109 MBIn this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prioritization, making "strategic" decisions, and increasing your research influence. This episode also gets into what it means to demonstr...
#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay
February 21, 2024 23:13 - 41 minutes - 94.3 MBIn this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizing networking over solely focusing on content. He also discusses strategic scheduling to align conference participation with career goal...
#140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch
November 30, 2023 18:54 - 47 minutes - 108 MBThe decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And he should know: Formerly a professor of history, he walked away from tenure to join a big tech company as a UX Researcher at AWS. In ...
140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch
November 30, 2023 18:54 - 47 minutes - 108 MBThe decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And he should know: Formerly a professor of history, he walked away from tenure to join a big tech company as a UX Researcher at AWS. In ...
#139 - Content Design and the Power of Simple Language with Erica Jorgensen
November 08, 2023 22:32 - 43 minutes - 101 MBHow often do you think about content design? The answer, most likely, is: “not enough”. The work of a Content Designer involves fitting the right words in the right places, understanding the nuances of things log in vs. sign in, and knowing the right words to use to engage customers. Content Design is an important part of the user experience—and the ROI is high. Like, “millions of $s saved through content-testing” high. Erica Jorgensen is a Staff Content Designer at Chewy.com and ...
#138 - Designers as Change Agents with Maria Giudice
October 18, 2023 13:26 - 43 minutes - 99.4 MB“I realized that design is about helping people make sense of the world. And I looked at the world differently then… treating everything like a design problem that's solvable [...] [Design leaders today] don't use the power that we have to engage people, to activate people, to help them believe in something bigger than themselves.” Maria Guidice, author of Changemakers: How Leaders Can Design Change in an Insanely Complex World, joins Erin May and Carol Guest in this episode of Awkwa...
#137 - Practical Strategies to Foster Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin
September 27, 2023 14:22 - 41 minutes - 94.7 MBWhat company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. And how you do this depends on whether you’re starting from square one or trying to change a company’s culture from the inside. According to Prayag Narula, CEO and Co-Founder of Marvin, changing a culture towards customer centricity requires starting from the bottom-up. Building something new? Leaders should be obses...
Designing Generative AI at Notion with Linus Lee
September 19, 2023 20:29 - 45 minutes - 104 MBAI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier. Linus Lee, a Research Engineer at Notion, spends his time researching and learning about AI—how users interact with it, the challenges of building trustworthy AI systems, and its - potential to help people work more effectively. In this episode of Awkward Silences, he sits down with Erin and Carol to discuss Notion’s approach to designing interfaces fo...
#136 - Designing Generative AI at Notion with Linus Lee
September 19, 2023 20:29 - 45 minutes - 104 MBAI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier. Linus Lee, a Research Engineer at Notion, spends his time researching and learning about AI—how users interact with it, the challenges of building trustworthy AI systems, and its - potential to help people work more effectively. In this episode of Awkward Silences, he sits down with Erin and Carol to discuss Notion’s approach to designing inte...
#135 - How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP
August 30, 2023 13:30 - 45 minutes - 41.6 MB“I think people really connect when you are just genuine and not transactional. I think it's much more easy to get to those kind of opportunities because they just feel genuine.” According to Andrea Amorós, Associate Principal Research at ADP, giving research a seat at the big table is all about building meaningful connections with the people you’re presenting to. Andrea joins the Awkward Silences podcast to provide insight into how she learned to make research meaningful for stakeh...
#134 - The End of an Era: A Fond Farewell to JH
August 23, 2023 14:00 - 22 minutes - 20.9 MB134 episodes. That’s how long Awkward Silences has been going with Erin and JH as hosts. But now it’s time for something new. JH says goodbye to Awkward Silences as he kicks off a new chapter in his career. Today, he and Erin reflect on the years. They share a bit of the original background to the podcast, their favorite memories, and even some behind-the-scenes aspects and outtakes that may surprise you. Tune into this episode to learn all about Awkward Silences and bid a fon...
#133 - Driving Actionable Decisions from Insights with Pejman Mirza-Babaei, UX Research Consultant
August 16, 2023 14:00 - 47 minutes - 43.6 MBAs a researcher, you know the value of using research to drive business decisions—but other stakeholders might not. In order to drive action from research, you need to create alignment with key decision-makers and the research you do. Pejman Mirza-Babaei joins the Awkward Silences podcast to discuss how to transform research insights into actionable design decisions by collaborating with stakeholders. With over fifteen years of experience doing UXR and interaction design on variou...
#132 - Unveiling UX Insights with Competitive Research with Rachel Miles, Research Lead at IBM
August 02, 2023 13:57 - 41 minutes - 38.4 MBCompetition can be scary. But in UX, competitive research is insightful. You don’t want to chase your competitors, but you need to know what they are doing to know how you can improve. Rachel Miles joins the Awkward Silences podcast to discuss the value of competitive research in UX and design. As the UX research lead at IBM, Rachel integrated competitive research at IBM to measure their products’ performance and to align their existing internal measures with external measures. Sh...
#132- Unveiling UX Insights with Competitive Research with Rachel Miles, Research Lead at IBM
August 02, 2023 13:57 - 41 minutes - 38.4 MBCompetition can be scary. But in UX, competitive research is insightful. You don’t want to chase your competitors, but you need to know what they are doing to know how you can improve. Rachel Miles joins the Awkward Silences podcast to discuss the value of competitive research in UX and design. As the UX research lead at IBM, Rachel integrated competitive research at IBM to measure their products’ performance and to align their existing internal measures with external measures. She shares ...
#131 - Designing Beyond the Product: Systems Thinking with Sheryl Cababa, Chief Strategy Officer at Substantial
July 19, 2023 14:21 - 48 minutes - 44.3 MBIn design and UX research, context is king. Your work doesn’t exist in a vacuum; it’s a part of a wider ecosystem of stakeholders, beneficiaries, and more. Sheryl Cababa, Chief Strategy Officer at Substantial, recognized a clear gap in design methods that only addressed the individual user and the immediate product benefits: designing beyond the product with a systems thinking approach. As the author of Closing the Loop: Systems Thinking for Designers, Sheryl says, “My goal is n...
#130 - The Art of Great Facilitation for Better Collaboration with Marsha Acker, Founder and CEO of TeamCatapult
July 05, 2023 16:21 - 51 minutes - 47.5 MBThere are 6 key qualities for great facilitation: Starting with your core beliefs Maintaining neutrality Standing in the storm Honoring the wisdom of the group Upholding the agile mindset Honoring the group’s agenda According to Marsha Acker, Founder, and CEO of TeamCatapult, “The job of facilitator is not to become the agile process police that says we have to have a daily standup and every day we have to answer these three questions…Facilitation is all about reading what's...
#129 - How to Upskill Product Teams in UX Research with Helen Devine, UX Research Manager at The Economist
June 21, 2023 17:02 - 43 minutes - 40.1 MBHow can UX researchers enable other teams to do research? Show, don’t tell. According to Helen Devine, UX Research Manager at The Economist, upskilling product people to do research means letting them observe, sit in, and be present during each stage of a research project—not just being told what to do. Helen went from doing scrappy research with 0 researchers to supporting 50 product people at The Economist to conduct great research with the help of 2 other UX researchers. Tune ...
#128 - The Value of “Scrappy” Research with Varun Murugesan, Co-Founder of Apple and Banana
June 07, 2023 16:12 - 40 minutes - 37 MBWhat does good “scrappy” user research look like? According to Varun Murugesan, Co-founder of Apple and Banana, “You could throw anything at Jason Bourne and he would solve it... Would it be effective? [Yes—and] that's what I think about. I don't need all the fanciest tools or software.” Being good at scrappy user research is like being the Jason Bourne of research: being effective with what you have, even if you’re shot down by a tight research budget or limited in bandwidth. Va...
#127 - The Power of Failure (for life and research) with Kevin Kelly, Publisher and Founding Editor of Wired
May 24, 2023 17:15 - 45 minutes - 41.5 MB“There’s a certain amount of forgetting that we need to do in order to learn something new.” – Kevin Kelly, Founding Editor of Wired magazine Whether you are designing a research project, prototyping a product, or carving out your career path, unlearning plays an important role in learning new things. But how do we embrace them in a practical way that leads to viable success? For Kevin Kelly, Publisher and Founding Editor of Wired, leaning on failure is a crucial aspect of the creative wr...
#127 - The Power of Failure with Kevin Kelly, Publisher and Founding Editor of Wired
May 24, 2023 17:15 - 45 minutes - 41.5 MB“There’s a certain amount of forgetting that we need to do in order to learn something new.” – Kevin Kelly, Founding Editor of Wired magazine Whether you are designing a research project, prototyping a product, or carving out your career path, unlearning plays an important role in learning new things. But how do we embrace them in a practical way that leads to viable success? For Kevin Kelly, Publisher and Founding Editor of Wired, leaning on failure is a crucial aspect of the crea...
#126 - AI Anxiety: The Dangers (and Opportunities) of AI in Research with Mike Adams of Grain
May 10, 2023 13:44 - 39 minutes - 36.4 MBAI has recently become hugely popular with the likes of ChatGPT becoming a staple in day to day life, and it looks like it is here to stay. Could it replace the job of a researcher completely? Mike Adams, CEO and Founder of Grain doesn’t think so. Join the conversation as they discuss the potential perks and limitations of utilizing AI in research and product development, tips for getting started in the world of AI, and an insight into the current shift in the roadmap for research p...
#126- AI Anxiety: The Dangers (and Opportunities) of AI in Research with Mike Adams of Grain
May 10, 2023 13:44 - 39 minutes - 36.4 MBAI has recently become hugely popular with the likes of ChatGPT becoming a staple in day to day life, and it looks like it is here to stay. Could it replace the job of a researcher completely? Mike Adams, CEO and Founder of Grain doesn’t think so. Join the conversation as they discuss the potential perks and limitations of utilizing AI in research and product development, tips for getting started in the world of AI, and an insight into the current shift in the roadmap for research products. ...
#125 - What is UX Business Coaching? with Sylvana Rochet of Elan Vital Coaching
April 26, 2023 14:40 - 42 minutes - 39.1 MBSylvana Rochet, Founder and Principal Coach at Elan Vital Coaching, visits the show to discuss what UX business coaching entails and how to maximize your professional growth opportunities with business coaching. Sylvana shares her past experiences coaching in the world of UX so you can learn what to expect from business coaching, how coaching works, and what the path of building a coaching career looks like. In this episode, we discuss: What does coaching entail? The individual b...
#125- What is UX Business Coaching? with Sylvana Rochet of Elan Vital Coaching
April 26, 2023 14:40 - 42 minutes - 39 MBSylvana Rochet, Founder and Principal Coach at Elan Vital Coaching, visits the show to discuss what UX business coaching entails and how to maximize your professional growth opportunities with business coaching. Sylvana shares her past experiences coaching in the world of UX so you can learn what to expect from business coaching, how coaching works, and what the path of building a coaching career looks like. In this episode, we discuss: What does coaching entail? The individual benefits o...
#124 - Defining a Research Strategy with Devin Harold of Capital One
April 19, 2023 14:41 - 55 minutes - 51.2 MBA solid UX research strategy serves as the compass that guides research ops and helps ensure repeatable success. But how do you envision, create, and execute a strategy that helps you achieve your goals in the most effective way possible? In this episode of Awkward Silences, Devin Harold, Director of Research at Capital One, unpacks how to craft and refine a winning UXR strategy, including tips to help you make team playbooks, win stakeholder buy-in, and inform your strategy with ...
#124- Defining a Research Strategy with Devin Harold of Capital One
April 19, 2023 14:41 - 55 minutes - 51.2 MBA solid UX research strategy serves as the compass that guides research ops and helps ensure repeatable success. But how do you envision, create, and execute a strategy that helps you achieve your goals in the most effective way possible? In this episode of Awkward Silences, Devin Harold, Director of Research at Capital One, unpacks how to craft and refine a winning UXR strategy, including tips to help you make team playbooks, win stakeholder buy-in, and inform your strategy with maturity ...
#123 - The Power of Atomic Research with Daniel Pidcock of Glean.ly
April 12, 2023 14:48 - 43 minutes - 39.9 MBMaintaining a huge insights repository can be overwhelming. It’s even more difficult to extract the right insights from research findings. Atomic research is an approach developed concurrently by Tomer Sharon and Daniel Pidcock to manage and break down research knowledge to their smallest modular form. This week on Awkward Silences, Daniel Pidcock, the co-creator of atomic UX research and founder of Glean.ly, joins Erin and JH to explain this new approach to research knowledge man...
#122- Exploring UX Research Career Options with Marieke McCloskey of LinkedIn
March 29, 2023 14:13 - 42 minutes - 39.2 MBWhat are the best UX career options? How do you vet a potential employer to ensure it’s the right fit? Should you join a smaller firm that offers plenty of autonomy and flexibility, or does it make more sense to work for a larger company with a ton of resources? Erin, JH, and Marieke McClosky, Director of UX Research at LinkedIn, address these questions, examining UX research as a career and a practice as they discuss Marieke’s journey as a UX researcher. In this episode, we discu...
#121 - The UX files: Top Moments from YouX 2023
March 22, 2023 13:47 - 35 minutes - 32.1 MBYouX 2023 is a wrap! No big deal, just us and 3500 other UX-obsessed friends. The half-day virtual event featured breakout sessions and presentations conducted by some of the brightest minds in UX, who covered a number of topics from personal wellness and professional growth to work-life balance and community. We’d like to thank everyone who attended the event, especially our guest speakers, panelists, and moderators. It was a truly extraordinary YouXperience for everyone. Head o...
#120- Building a Healthy Research Culture with Mike Oren of Klaviyo
March 15, 2023 12:44 - 41 minutes - 37.8 MBWhether you are a team of one or one hundred, cultivating a healthy research culture starts with strong leadership. Strong leadership encourages UXR teams to promote better research practices across teams and manage healthy conflict. But what does a healthy company culture look like IRL? And how do you promote best practices throughout the organization to help scale your research? Mike Oren, Head of Design Research at Klaviyo, has built and scaled several thriving research teams fr...
#119 - It’s Not Research, It’s You! with Holly Hester-Reilly of H2R Product Science
March 08, 2023 15:20 - 53 minutes - 49 MBIn this episode of Awkward Silences, Erin May and John-Henry Forster are joined by Holly Hester-Reilly, CEO and Founder of H2R Product Science. They delve into how research can go wrong, how bad research processes can give research a bad reputation, and how the methodology and timeline of your research can complement each other. Holly also outlines the best way to determine the right research method for your product. Tune in for an engaging conversation on research best practices w...
#118- The Product Launch Playbook with Derek Osgood
March 01, 2023 13:44 - 46 minutes - 42.8 MBAccording to Derek Osgood, it takes a "great product and product marketing collaboration" to get people to adopt products. But with such a small window of opportunity and many moving parts, it's easy to get it wrong. So how do massively successful brands execute a winning product launch? Join Erin and JH as they welcome guest Derek Osgood, CEO of Ignition, to examine the key components of a product launch. Derek shares his perspective on branding at scale as he outlines critical as...
#117 - Understanding Growth Research with Carlos Tellez of Nubank
February 15, 2023 14:39 - 41 minutes - 37.9 MBErin May, John Henry Forster, and Carlos Tellez, Growth Research Manager at Nubank, get to the bottom of growth research. This episode is focused on two of Erin's favorite things – optimization and research. They discuss how research informs growth teams as Carlos describes the moving parts involved in the research process. Listen to hear what Carlos loves the most about his job, the scope of growth research, research design methods, tools, and tactics. In this episode, we discuss:...
#116 - Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom
February 01, 2023 17:34 - 40 minutes - 37.3 MBUX is exploding! It's tremendously exciting. But much of the technology pushing the state-of-the-art has been around for over a decade. What are the key driving factors behind the rapid rise of new tools like Figma? What does this mean for the future of collaboration? How will this affect research practices? Alfonso de la Nuez, Co-Founder, CVO & BoD Member at UserZoom, and Dana Bishop, VP, Strategic Research Partners at UserZoom, drop by to discuss the evolution of the UX and muse ...
#115 - Optimizing In-Product Research with Ryan Glasgow of Sprig
January 18, 2023 16:27 - 32 minutes - 30 MBIn this episode of Awkward Silences, hosts Erin May and John Henry Forster welcome Ryan Glasgow, CEO of Sprig, to discuss the importance of in-product research. They dive into Sprig’s generative and evaluative research tools, as well as recruiting current customers and reaching out to prospective users for market research. The conversation concludes with a discussion about best practices for in-product research. In this episode, we discuss: What is in-product research? Why is it...
#114 - What Does a UX Research Chief of Staff Do?
January 05, 2023 18:42 - 35 minutes - 32.7 MBThe rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leadership skills are critical for companies working at scale. In this episode, A'verria Martin, Director, Chief of Staff, Head of Research Operations and Strategy at ServiceNow, provides a high-level overview of the UX Research Chief of Staff role and explains why this position is in high demand. As A'verria shares her jo...
#113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews
December 27, 2022 18:52 - 23 minutes - 21.2 MBThomas Aquinas once said, “Tacos cannot exist without tide pods”. In this bittersweet edition of Tacos and Tidepods—Erin and JH say their goodbyes to Roberta and reflect back at her time at User Interviews. Roberta talks about her decision to pursue a career in coaching and leadership development training at Design Dept. From career challenges and memories to lessons she’s learned, Roberta shares her journey with User Interviews as Erin and JH do their best to make her cry. In th...
#113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews
December 27, 2022 18:52 - 23 minutes - 21.2 MBThomas Aquinas once said, “Tacos cannot exist without tide pods”. In this bittersweet edition of Tacos and Tidepods—Erin and JH say their goodbyes to Roberta and reflect back at her time at User Interviews. Roberta talks about her decision to pursue a career in coaching and leadership development training at Design Dept. From career challenges and memories to lessons she’s learned, Roberta shares her journey with User Interviews as Erin and JH do their best to make her cry. In this episode,...
#112 - Finding Your Best Customers with Andrew Michael, CEO at Avrio
December 21, 2022 15:53 - 35 minutes - 32.3 MBFinding your dream customers can be tricky, and knowing which customers aren’t a good fit is important. That’s where customer profiles come in handy. In this episode of Awkward Silences, Andrew Michael, CEO of Avrio, discusses the importance of ideal customer profiles. Andrew draws upon his experience and shares insights on creating customer profiles, customer research methods, and tips on how to get started. In this episode, we discuss: The role of the ideal customer profile (ICP...
#111 - The 2022 UX Research Tools Map with Roberta Dombrowski
December 14, 2022 15:15 - 17 minutes - 15.8 MBIf you ask Roberta Dombrowski why it's her favorite time of year, she'll probably mention the UX Research Tools Map. Why? Because it’s one of User Interviews’ most popular projects of the year that features the best UX research tools available across different use cases. Ye one and all are invited to explore the fantastical land of the 2022 UX Research Tools Map! From the Royal Courts of The High Kingdom of Recruiting and Panel Management to the dark waters of Megalodon 365 and G-D...
#110 - Experience Design Research in Healthcare with Tiffany Mura and Erica Devine
December 07, 2022 17:05 - 44 minutes - 40.4 MBHealthcare organizations are responding to the UX design boom by focusing on the patient experience. What is driving this shift? Why did it take so long? How does quantitative research align with qualitative research? In this episode of Awkward Silences, Tiffany Mura, Senior Vice President of Health Practice Lead at Mad*Pow, and Erica Devine, Associate Director, Patient Experience Strategy and Support at Otsuka Pharmaceutical Companies (U.S.), discuss patient-centered design in hea...
#109 - The Challenges of Hybrid Work with Eduardo Gomez Ruiz of Miro
November 30, 2022 15:13 - 40 minutes - 37.4 MBAs teams look for effective ways to collaborate between in-person and remote work, hybrid meetings are a flexible solution to meet both needs. But how can teams strike a balance of both in-person and remote meetings in a hybrid setting? How can facilitators reimagine collaboration to make meetings more effective and productive? In this episode of Awkward Silences, Lead UX Research Manager at Miro, Eduardo Gomez Ruiz, is back to share his team’s insight from Miro’s latest research s...
#108- Perfecting the UX of UX testing with Nicholas Aramouni of Userlytics
November 23, 2022 16:04 - 33 minutes - 30.9 MBThe dual nature of research on research is exciting in itself, especially for Senior UX Researcher Nicholas Aramouni. In this episode, things get meta as we address the UX of UX research. Nicholas discusses the importance of testing everything, testing early, and testing often. He elaborates on his approach to UX research from different angles and describes the beauty (and absurdity) of what it’s like when UX researchers become participants. In this episode, we discuss: Best pract...
#107 - Making Research Ops Visible with Benson Low of REA Group
November 17, 2022 20:41 - 43 minutes - 39.4 MBMost people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion. In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specia...
#107 - Making Research Ops Visible with Benson Low of REA Group
November 17, 2022 20:41 - 43 minutes - 39.4 MBMost people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion. In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, an...