#114 - What Does a UX Research Chief of Staff Do?

Awkward Silences

English - January 05, 2023 18:42 - 35 minutes - 32.7 MB - ★★★★★ - 73 ratings
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Previous Episode: #113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews

Next Episode: #115 - Optimizing In-Product Research with Ryan Glasgow of Sprig

The rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leadership skills are critical for companies working at scale.

In this episode, A'verria Martin, Director, Chief of Staff, Head of Research Operations and Strategy at ServiceNow, provides a high-level overview of the UX Research Chief of Staff role and explains why this position is in high demand. As A'verria shares her journey, she defines the role of UX Research Chief of Staff and outlines her core responsibilities.