‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre
CX Today
English - May 17, 2024 15:00 - 10 minutes - 7.37 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Tom Wright hosts Nigel Mansfield, Standard Focus.
In this interview from Avaya Engage we discuss the latest AXP innovations, and more the growth of Standard Focus as an organization, omnichannel, the Avaya AACC platform, and more!
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