SimpleBiz360™ Podcast
265 episodes - English - Latest episode: 5 days ago - ★★★★★ - 6 ratingsThe SimpleBiz360™ Podcast highlights customer-pleasing, overlooked and ignored business principles rooted in common sense. Each 10-20 minute release strives to deliver insightful questions, impactful ideas, and infotainment quality.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Episode #236: EXPERIENCE ECONOMY SERIES PART 2 - EMBRACING
April 25, 2024 05:00 - 5 minutes - 3.53 MBJoin us for the second installment of our six-episode series about the Experience Economy. What is the epicenter of our corporate goals and objectives? Do we have our priorities pointing at the right target? Where does customer perception fit into the puzzle of our operational centricities? Do we embrace a company-first, or a customer-first mindset? The Experience Economy is notorious for slowly dissolving companies that consistently focus on internal initiatives, rather than the invoice-pa...
Episode #235: EXPERIENCE ECONOMY SERIES PART 1 - ACKNOWLEDGING
April 18, 2024 05:00 - 7 minutes - 4.98 MBJoin us for the first installment of our six-episode series about the Experience Economy. What is the Experience Economy? How does it operate? What does it look, and feel like? What do other voices have to say? In this kick-off show we share 10-12 other voices that help us build a foundation of understanding. Once we set the cornerstone, we deliver five additional broadcasts that explore essential ingredients vital to succeeding within this subjective marketplace. We invite you to carve out...
Episode #234:THE UPTICK IN BUSINESS GHOSTING
April 11, 2024 05:00 - 4 minutes - 3.4 MB“Ghosting” is a societal trend that is taking up more office space then ten, twenty or thirty years ago. Today we find various businesses choosing to ignore difficult customer questions, concerns, issues, and tedious follow through. Buyer frustration continues to mount, as vendors are absent, and unwilling to respond. Companies are utilizing these operational mechanisms with alarming frequency. Bad news is often on the horizon for these operators, as the Experience Economy usually has the l...
Episode #233: OVERCOMING WORKPLACE SPINIPULATORS
April 04, 2024 05:00 - 5 minutes - 3.62 MBCrafty, cagey, cunning, corrupt, and creative, SPINIPULATORS are a unique breed of business people that cause workplace havoc. This show offers some tangible ways to survive the ultimate workplace troublemaker. In these five minutes we define the character cocktail that combines the artful wordsmithing of a SPINNER, with the devious scheming of the MANIPULATOR. Shake this cocktail up, and the end result is a nasty, narcissistic, business nemesis driven by self-serving motives. Most of us en...
SimpleBiz360 Podcast - Episode #232: SHARING OUR LEARNED BUSINESS LESSONS
March 28, 2024 05:00 - 4 minutes - 3.07 MBThis show touches on the “WISE” versus the “WISER.” Valuable business stories are one of the greatest gifts we can share with others. This week, we invite story-telling to be part of your life. It’s never too late to start paying insight forward. Step out, and share your lessons learned. What if one of your stories could help a friend, associate, or family member avoid a business snare in the future? Support the show
Episode #231: IS YOUR COMPANY OTP OR ITP?
March 21, 2024 05:00 - 5 minutes - 3.88 MB“Stinkin’ Thinkin” can stagnate companies, leading to unnecessary financial woes, and possible extinction. High-achieving companies are usually habitual, best-practice chasers! Whereas, the “We’re just fine the way we are” companies, often watch the hungry, and eager-to-learn competitors chalk up success after success. Venturing out into the land of new ideas is a mindset that starts at the top of the executive chain. If your company is tired of the “same old, same old,” then it’s time to c...
Episode #230: THE DANGER OF STRING-ALONG SERVICE
March 14, 2024 05:00 - 4 minutes - 3.2 MBToday’s show is a quick look at why we should avoid of deploying string-along service techniques. The success of most business transactions is that they lead to repeat purchases, or referrals. So then why do we jeopardize these future events when we service our current customers? Half-truths, and fictitious stories litter the service landscape, as we attempt to avoid an order cancellation. Is this the right way to provide customer-pleasing service? Do these schemes serve the long-term sur...
Episode #229: UNDERSTANDING CUSTOMER MICRO-JOURNEYS
March 07, 2024 06:00 - 4 minutes - 3.37 MBThe Experience Economy feasts on the effects of the transactional micro-journeys! Each transaction has multiple touchpoints that create their own customer impressions. At the end of a purchase, many of our companies have faced one, or maybe two dozen opportunities to please, or displease a paying customer. Can our companies identify these micro-journeys tucked inside each purchase? If so, do our businesses chart these? Do we train for these? Why should we even care about these? Join us for ...
Episode #228:THE SNEAKY TRUTH ABOUT NO COMPLAINTS
February 29, 2024 06:00 - 4 minutes - 3.12 MBTucked inside our 228th podcast is the Experience Economy poking holes in the myth, that no news is good news! Silence from customers is not always golden. In fact, this quietness might just be a loud megaphone in disguise. These five minutes ask some who, what, where and why questions. Our hope is for this episode to be an inspiration for making new, customer-pleasing discoveries. Cheers! Support the show
Episode #227: SCOUTING FOR DELIVERABLES
February 22, 2024 06:00 - 5 minutes - 3.66 MBWhat are customers missing? What are the industry voids, and how can we detect them? Scouts play a vital role in the military, and the world of sports. Adopting a scout mindset in business can help us detect marketplace voids, fill them, and monetize them. The business community will introduce these opportunities, as long as we listen, observe, and think. That is what good scouts do…they pay attention to their surroundings, and they are always on the lookout for capitalizing on a dropped ba...
Episode #226: SIMPLIFYING BUYING DECISIONS
February 15, 2024 06:00 - 6 minutes - 4.4 MBOne day a man came into my tradeshow booth and told me I was presenting the product incorrectly. I listened. I changed, and so did the outcome of my efforts. This piece of third-party advice changed my income, and the trajectory of a brand. It gives me great excitement to pay it forward in hopes it can do the same for you. I recently deployed this advice again in 2024. So far, the brand I represent picked up 3 new dealers. Grab a coffee, take a seat, and let this third-party advice be a ble...
Episode #225: Hal Moran – The Beauty of Bird Portraits
February 08, 2024 06:00 - 1 hour - 42.1 MBWe are privileged to invite you on a short journey with a wandering photographer named Hal Moran. Gifted in writing, speaking, and telling stories with his camera, we are delighted to have Hal share his heart with the audience. Bird Portraits are Hal’s specialty, but glorifying-God is the true heartbeat of this artist. This podcast host is a better man for knowing Hal Moran, and I am quite certain this cliché applies to many other people who know him. Enjoy this entertaining interview with ...
Episode #224: BUILDING TRUST THROUGH ISSUE RESOLUTION
February 01, 2024 06:00 - 4 minutes - 3.01 MBThis show is all about revealing our vendor-value to customers, while turning lemons into lemonade. Issues can present a bevy of opportunities to put professional capabilities on full display. This episode encourages us to see issues as a glass half full, and not half empty. Issues are not the end of the road with a customer. Instead, they can be the beginning of building a super highway, of long- term business together. Customers want vendors that can solve problems quickly, independently,...
Episode #223: Mike Bitter – Redoing Life and Business
January 25, 2024 06:00 - 1 hour - 53.8 MBMike Bitter shares his personal story, and his passion for enabling businesses to build better processes through technology. Turning things around is a common theme with Mike Bitter. This interview illuminates the power of change in life, and business. While CRM processes are the sweet spot for Mike’s consulting business, spreading the life-changing message of Jesus Christ is the true measure of this man. Join us to experience the unbridled enthusiasm Mike has for life, and for serving cust...
Episode #222: AVOID MAKING EMPTY PROMISES
January 18, 2024 06:00 - 3 minutes - 2.75 MBLazy phrases are often used to shut us up, and tell us what we want to hear. Today we look at and empty, casual, and over-used response that we often deploy in life, and at work. In fact, we can almost see this picture in our mind’s eye; the responder is multi-tasking, void of eye contact, and then dribbles a few words that show they could care less about the question! What happens when we subject our customers to that half-baked response? They know that our true intentions have an 80% chan...
Episode #221: CELEBRATING OUR CUSTOMERS
January 11, 2024 06:00 - 4 minutes - 2.87 MBHow many days, weeks, months, or years go by before we let customer know that we appreciate their business? The printed “Thank You” post card in the shipment box is a nice display of gratitude, but is it really perceived as sincere? Granted, the customer may appreciate the gesture, but how much more would it mean to hear, or receive the “Thank You” directly from us? Today we share five-minutes of how we go about saying thank you to our repeat customers. Unique ways of giving thanks can send...
Episode #220: WHAT IF TRUTH COULD LEAD THE WAY?
January 04, 2024 06:00 - 4 minutes - 3.27 MBStart the year with one word that can change everything! TRUTH needs no strategy. TRUTH needs no angle. TRUTH needs no wiggle room. TRUTH needs no sugar-coating. TRUTH only needs a willing participant. Give TRUTH a chance to guide your 2024. In 35 years, I’ve never met a customer that hated truth. Support the show
Episode #219: IS WIGGLE ROOM GOOD FOR BUSINESS?
December 28, 2023 06:00 - 5 minutes - 3.89 MBToday we break out the coffee as we look at the business concept of creating “wiggle room.” Is wiggle room good, or bad for business? Join us as we examine both sides of this two-sided, topical coin. The bottom line, as always, is how can “wiggle room” affect the customer experience? This show contains a few, thought-provoking questions that only business owners, operators, managers, and executives can answer! Enjoy the Holidays! Support the show
Episode #218: THE CHRISTMAS GIFT THAT KEEPS ON GIVING
December 21, 2023 06:00 - 7 minutes - 5.03 MBBelieve. Receive. Rejoice. Support the show
Episode #217: ELIMINATING UNNECESSARY CUSTOMER CONFUSION
December 14, 2023 06:00 - 6 minutes - 4.59 MBHow about a little constructive fun to disrupt the rhythm of routine business? First, gather the troops, and head to the conference room with pen and pad in hand! Next, ask everyone to “BE THE CUSTOMER” for this exercise. The third step is to focus on the concepts of simplicity, streamlining, one-click processing, time conservation and ease of use. The fourth step is to list all the things you ask your customers to do, in order to process their business. Now, from the buyer vantage point, c...
Episode #216: AVOIDING THE DANGERS OF HAPHAZARD INVOICING
December 07, 2023 06:00 - 4 minutes - 3.45 MBNever sending, or collecting on invoices happens far too often. The previous sentence sounds ridiculous! However, it is true for small, medium, and large companies. Reasons for this are usually rooted in the lack of systems or adequate procedures. Very few customers will volunteer to pay an invoice they never received. Today we flush out, and ask critical questions about this Silent Business Killer (SBK), We encourage all businesses not to leave hard-earned money on the table. Support the ...
Episode #215: SCALING OUR CORE COMPETENCIES
November 30, 2023 06:00 - 5 minutes - 3.96 MBCustomers love suppliers that consistently demonstrate customer-pleasing core values. Corporate growth spurts can become very hectic and overwhelming. During expansion mode it is often difficult to maintain the core values that were once the glue of the smaller enterprise. The reasons for this are varied, but in many cases, value training is overshadowed by mechanical, and procedural training. So how do we get back to the glue that made the small company unique and attractive to customers? ...
Episode #214: HOW TO PROTECT AGAINST TELEPHONE MISTAKES
November 23, 2023 06:00 - 6 minutes - 4.21 MBImagine a well-intentioned phone call that gets really ugly in 20 seconds? This happened to me recently. Why? The answer is simple…I let my professional guard down. I initiated the call in a casual manner, while I multi-tasked in the background. Twenty seconds into the call I ran into a POW!!! Why? I made two mistakes that I have been avoiding since 1985. For a large part of my career, I paid the bills by making 40-50 phone calls per day. Now, as a former trainer, phone specialist, and expe...
Episode #213: DO WE NEED A TRIP TO THE TELEPHONE GYM?
November 16, 2023 06:00 - 5 minutes - 3.69 MBFor many of us, phone conversations are happening less and less compared to 10, or 20 years ago. The same trend is happening in business. Is it time to rebuild those verbal muscles? Today we look at this evolution, and ask ourselves some relevant questions. Are we ready to receive, or make difficult phone calls? What happens when a simple business conversation takes a quick turn, and then suddenly things get heavy? Should business owners and operators look at telephone engagement as a train...
Episode #212: USING THE NEW “NO” TO OUR ADVANTAGE
November 09, 2023 06:00 - 5 minutes - 3.72 MBNo reply has now become one of the favorite ways for buyers to say no. As business owners and operators, this style of saying “NO” may seem inviting for our own use. After all, we can avoid confrontation by never having to explain our decisions. However, this trend could also be packed with a trailer load of negative effects on our business! True, trust-building partnerships will not be healthy with vendors who cannot take the time to explain the "why." On the flip side, ghosting from a cu...
Episode #211: DO WE DEPLOY SERVICE PROCESSORS OR SERVANTS?
November 02, 2023 05:00 - 4 minutes - 3.16 MBDo our customers see us as true client-success partners, clinical processors, or servant stewards of their time and money? What kind of customer service experiences are we delivering to paying customers? It is incumbent on ownership, executives, and managers, to fully understand the impact service departments have on buyers. The buck stops with those three capacities of the corporate machine. The current business climate will bury companies that deliver unacceptable transactional care. Cust...
Episode #210: ARE SHORTCUTS REALLY WORTH IT?
October 26, 2023 05:00 - 4 minutes - 3.37 MBThe question for this show is an age-old chin-rubber. Are business shortcuts really worth it? What are the typical end results on the backside of vendor claims that the four-hour job can be completed in two hours, or that four-day job can be wrapped up two days? In my life, the results are mixed, with the highest percentage leaning towards low quality of work. Reality dictates that rapid job completion is often associated with a host of unwanted problems for customers. So, the various quest...
Episode #209: CHASING WHAT CUSTOMERS ARE NOT TELLING US
October 19, 2023 05:00 - 11 minutes - 8.01 MBLearning the mathematical power of customer defection rocked my world in 1988. For 35 years I have been chasing the reasons, and solutions. Season 5 continues our hunt for ways to make customers happy, and to keep them coming back. The headwinds of the Experience Economy beckon the necessity to change our go forward coordinates. If we don’t change, the dreaded Silent Business Killers (SBKs) will overshadow our efforts. The business graveyard is full of companies that refused to, or did not ...
Episode #208: 35 WHEELBARROWS OF BUSINESS TAKEAWAYS
October 12, 2023 05:00 - 9 minutes - 6.3 MBYouthful innocence has the ability to reveal certain simplicities of life, and business, that are often hidden inside adulthood complexities! A handful of these bedrock simplicities flooded my mind one spring day in 2023. Three yards of mulch, and 35 wheelbarrows later, I found myself with a short list of foundational observations that can help any of our professional endeavors. Where did I obtain these valuable insights? From my seven-year-old grandson! Today I share what happened on that ...
Episode #207: DESIGNING & IMPLEMENTING PROCESS-CENTRICITY
October 05, 2023 05:00 - 5 minutes - 3.7 MBImagine how intimidating high-mountain roads could be, if there were no guardrails to protect cars from going off the edge? Processes deliver safety to businesses, in the same way that guardrails protect cars on dangerous roads. Designing Standard Operating Procedures (SOPs) enables our businesses to pave a multi-lane, super-highway for operational consistency, efficiency, and profitability, However, how often is the customer the main beneficiary of our process expressways? That is our quest...
Episode #206: FLIPPING THE FORMULA FOR BETTER RESULTS
September 28, 2023 05:00 - 6 minutes - 4.2 MBSam Walton loved this principle, and he used it as one of his top 10 concepts to drive Wal-Mart to meteoric heights. In 1988, I took a chance with this mindset, and it turned our 5.5-million-dollar company into a 12-million-dollar company in 2 years. Imagine exceeding corporate expectations by exchanging a company-centric formula, for a customer-centric recipe? Today we tell a pretty cool story (at least I think it is cool), about building a productive sandbox that is a polar opposite from t...
Episode #205: JUST ANSWER THE DANG QUESTION!
September 21, 2023 05:00 - 5 minutes - 4 MBToday we look at the all-to-common dilemma of mismanaging customer questions. I once worked with an ex-TV news reporter, who actually created a company devoted to teaching the art of “question deflection.” In fact, this person did quite well. Why? Because there is an enormous corporate appetite for manipulating customer questions. Do we really think that customers like our clever, devious, and manipulative ways of managing their queries? Or, how about the recent trend to just “ghost” custome...
Episode #204: THE SILVER LINING IN OVERSIMPLIFYING BUSINESS
September 14, 2023 05:00 - 4 minutes - 2.97 MBIn life, we find that answers to many of our questions can be found hidden in simplicity. The same holds true for business. Today we look at the silver lining of viewing our businesses through a very raw, elementary, and basic lens. Granted, we all thrive on selling a product or service that produces a payment, but what about the journey we take customers on to that payment? Often times it’s in these “transactional stretches” that we create the most impactful favorable, or unfavorable impres...
Episode #203: AVOID BECOMING A BUSINESS STREAKER
September 07, 2023 05:00 - 6 minutes - 4.18 MBLong-term business success can be severely hampered by employees who streak! What is streaking? What are the easy ways to detect if streaking is happening in our companies? What impact can streaking have on our customers? Join us as we uncover three, simple concepts that can eliminate streaking, and set up guardrails to avoid streaking events in the future. Support the show
Episode #202: GET RID OF CIRCULAR SERVICE ASAP!
August 31, 2023 05:00 - 3 minutes - 2.72 MBThe business boneyard is full of companies that were infected with “circular” customer service! Are we taking customers on a never-ending journey, that seems full of lip service, and zero action? Like a mouse on a wheel, many customers experience the ugliness of pursuing service, only to find their efforts lead them around, and around, and around, with no resolution in sight. My wife and I just endured such a three-month journey, and it was not our first such experience. Many of us have expe...
Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER?
August 24, 2023 05:00 - 5 minutes - 3.49 MBCryptic communication, tardy responses, shoddy detail management, and unanswered customer questions can cripple business success, and hamper future growth. On the flip side, prompt and detailed correspondence can help companies grow by exceeding customer expectations. However, both sides of this coin rest on the shoulders of managing email activity. So, why do so few companies touch on this? Why do so many owners and managers leave such an important function up to personal preference? What d...
Episode #200: Wesley Cantrell – Sales as a Profession
August 17, 2023 05:00 - 1 hour - 67 MBOverseeing 8,000 employees creates unique vantage points for assessing business. Wesley uses his career background to support the notion that professional selling is a noble calling, and that this career path is loaded with premier leadership opportunities. We are honored that Wes joins us to highlight, and define, key elements of the profession that many of us are proud to be associated with. This is a great episode to share with anyone still contemplating their potential career path. We ha...
Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS
August 10, 2023 05:00 - 6 minutes - 4.19 MBExceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter. All business professionals have lives that can directly affect their work attitudes. As service providers, we don’t always know what our customers are encountering in their personal lives. In fact, we have no idea how good, or bad their day, week, month, or year is going. However, we can always be sensitive to the notion that they are navigating life challeng...
Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE
August 03, 2023 05:00 - 5 minutes - 4.03 MBImagine perceiving that all of our daily work activities serve a customer! Well, in reality they do! Whether it’s an invoice paying patron, an associate, a teammate, vendor, supplier, direct report, or even a boss, we have an opportunity to demonstrate good business stewardship. Set aside five minutes for this contemplative message. Imagine adopting a simple mindset that can leave a trail of smiling fans along the road to a rewarding, fruitful and productive career? Enjoy! Support the show
Episode #197: EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS
July 27, 2023 05:00 - 5 minutes - 3.94 MBGiving sincere business compliments can kickstart healthy and productive relationships. The power of authenticity and genuineness are unspoken business qualities that are routinely overlooked. However, every generation seems to respond favorably to business professionals who consistently display these tenants. This show encourages us to harness the art of delivering accolades that matter to the receiver. We can set ourselves apart from the competition by highlighting a hard-earned achievemen...
Episode #196: THE TRUE DEPTHS OF CUSTOMER INTUITION
July 20, 2023 05:00 - 5 minutes - 3.71 MBAfter 35 years in business, I have seen, and heard, my fair share of vendors who default to situational fabrication while resolving customer issues. There are many problems with transaction fabrications, but the most glaring is unspoken. In many cases, the customer can sense the lies and embellishment, yet they will rarely tell us that their “BS Radar” has picked up our deviancy. They simply disappear, leaving the vendor with no chance of obtaining repeat, or referral business. So today, our...
Episode #195: Amanda Blackwood - The Survivor Helping Others
July 13, 2023 05:00 - 1 hour - 43.6 MBSharing stories of life can often begin the restoration process for people who have endured similar experiences. Amada Blackwood shares her remarkable story of escape, and survival, from the horrors of human trafficking. Knowing that many others have been hurt by these dark corners of our world, Amanda shines her bright light with a message of hope and healing. This is a “Pay it Forward” episode that could benefit someone you know, and care about. Thank you, Amanda! Support the show
Episode #194: LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT
July 06, 2023 05:00 - 20 minutes - 14.3 MBObservant buyers can effectively read the tea leaves of business behavior. Savvy customers can sense when they are about to walk into a service mess, or a buyer’s paradise. Baseball pitchers often telegraph their upcoming pitch. They do this by defaulting to unique, repetitive, pre-release throwing mechanics that their opposition learns through observation. Businesses do the same thing. Often times our customers know when we are about to deliver bad service, or no service at all. This show e...
Episode #193: HOW TO UNCOVER 1% IMPROVEMENT OPPORTUNITIES
June 29, 2023 05:00 - 5 minutes - 4.15 MBWhat would companies look like if the C-Suite personnel engaged in the routine duties of every employee position? The annual figures are about the same for start-up companies compared to businesses that shut their doors. After watching transactional behaviors for over 30 years, I can comfortably claim that many of these dead enterprises died on the “Experience Economy” battlefield. Quite frankly, many of these companies went to the boneyard because they routinely delivered dissatisfying expe...
Episode #192: WHY ARE WE SERVING WILTED MINT IN MOJITOS?
June 22, 2023 05:00 - 4 minutes - 3.48 MBWhy do some businesses deliberately choose to do what is wrong, even when they know their decision will lead to customer dissatisfaction? To coin an old phrase, some business actions stick out like a sore thumb. Many times, the pain suffered from these actions hurts worse than that sore thumb? So why do we do these things? Do we understand the true cost of serving up service we know is bad before we deliver it? Referrals are essential to the success of many business models. Likewise, a neces...
Episode #191: QUICK. SLOW. SLOW.
June 15, 2023 05:00 - 5 minutes - 4.07 MBWhat are the various ways we engage with customers? More importantly, how do we engage with our customers. Do we wing our encounters and default to verbal wrestling. Do we blurt out the first thought that bubbles up, or do we patiently listen before a careful response? Do we put thought into what we will say, should say, and do say? This episode will open up a vault on the QSS principle, which was initially taught well over 2000 years ago. Support the show
Episode #190: HOW TO DISCOVER THE BEST CUSTOMER FEEDBACK
June 08, 2023 05:00 - 4 minutes - 3.44 MBAcquiring experience-oriented opinions about purchases can be an arduous task, resulting in excessive costs, and low engagement. This show looks at where to find inexpensive, and expansive information about what buyers think, and how they feel about our businesses. Enjoy! Support the show
Episode #189: WARRANTY CLAIMS ARE OPPORTUNITIES IN DISGUISE
June 01, 2023 05:00 - 4 minutes - 2.93 MBHow often do we recognize the golden opportunities tucked inside of negative events? Probably not as much as we should. Turning lemons into lemonade is an overused cliché, that is undercapitalized in real life. Processing a warranty claim presents a viable opportunity to embrace this cliché, and deliver a customer-centric experience. Consumers understand that problems may arise, and all they really want is professional and expeditious issue resolution. It is at this intersection that many co...
Episode #188: Gordon Manzione – Another Shrimp on the Barbie
May 25, 2023 05:00 - 53 minutes - 36.8 MBAs we take the week off from our “3 Biz Tips in 5 Minutes” podcast series, we invite you to Join us as we catch up with Gordon Manzione. The last time we connected was on Episode #43, dating back to August 13, 2020. Today we chat with Gordon about Australia, America, and his unique, creative, and evolving gift of video storytelling. Always candid, engaging, and good natured, Gordon will leave you smiling! Thanks for tuning in, and cheers to the GLHS class of 1976! G-MAN https://www.youtube....
Episode #187: EMBRACING THE MATHMATICS OF EXCEPTIONAL SERVICE
May 18, 2023 05:00 - 5 minutes - 3.77 MBImagine reducing the quantity of time in order to increase the quality of service? We invite you to tag along for a five-minute broadcast that unveils the customer-pleasing math of delivering exceptional service in the Experience Economy. More or less, this episode is all about accomplishing more, with less! Are you a “720 Company”, or a “120 Company?” Enjoy the show! Support the show