Episode #234:THE UPTICK IN BUSINESS GHOSTING
SimpleBiz360™ Podcast
English - April 11, 2024 05:00 - 4 minutes - 3.4 MB - ★★★★★ - 6 ratingsEntrepreneurship Business Management jeff mason business business tips business guidance entrepreneur solopreneur infotainment business advice business help small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode #233: OVERCOMING WORKPLACE SPINIPULATORS
“Ghosting” is a societal trend that is taking up more office space then ten, twenty or thirty years ago.
Today we find various businesses choosing to ignore difficult customer questions, concerns, issues, and tedious follow through. Buyer frustration continues to mount, as vendors are absent, and unwilling to respond. Companies are utilizing these operational mechanisms with alarming frequency. Bad news is often on the horizon for these operators, as the Experience Economy usually has the last laugh. Companies that consistently “Ghost” customers battle low repeat transaction percentages, and slim referral rates. Don’t get caught modeling this trend…it might send your business to the boneyard!