SimpleBiz360™ Podcast
265 episodes - English - Latest episode: 5 days ago - ★★★★★ - 6 ratingsThe SimpleBiz360™ Podcast highlights customer-pleasing, overlooked and ignored business principles rooted in common sense. Each 10-20 minute release strives to deliver insightful questions, impactful ideas, and infotainment quality.
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Episodes
Episode #62: HOW TO MAKE CUSTOMERS FEEL WELCOME
December 24, 2020 06:00 - 18 minutes - 12.9 MBAre we putting out the “Welcome Mat” for our potential and repeat customers? Are we sending messages of inclusion, or are we broadcasting intrusion, confusion and illusion? We want to ask the right questions that promote changes which will result in better business deliverables. Merry Christmas! Support the show
Episode #61: MY TESTIMONY • DRUNKENNESS, DRUGS & DISCOVERY
December 17, 2020 06:00 - 11 minutes - 7.59 MB2020 has served up heavy doses of fear, anxiety, loneliness, depression, drug addiction, alcohol dependency, suicide and child abuse. Healing, restoration, peace, contentment, completeness and forgiveness are all very close by. We invite you to join us as we unwrap the true Christmas gift that is waiting and available to anyone! Support the show
Episode #60: THE DAVID & DAWN GIOMBETTI INTERVIEW
December 10, 2020 06:00 - 1 hour - 56.3 MBJump aboard with Dawn and David Giombetti as they recall setting the sails on their entrepreneurial voyage. Their story has inspired me since the late 1980’s. Enjoy their passion for business and desire to serve customers well! Come sail away for the next 80 minutes. Support the show
Episode #59: THE JAMIE YORK INTERVIEW
December 03, 2020 06:00 - 1 hour - 58.3 MBEngaging, driven, creative and relatable, this rising star has a lot to offer entrepreneurs and business professionals. We hope you enjoy this as much as we did! Cheers! Support the show
GIVING TUESDAY
December 01, 2020 01:00 - 3 minutes - 2.15 MBO. U. R. specializes in the coordinated rescue and planned recovery for children who are victims of human trafficking and sex slavery. We encourage you to visit their website (ourrescue.org) and consider supporting this organization with your donation of money, time or both. Support the show
Episode #58: CRYPTIC COMMUNICATION!
November 26, 2020 06:00 - 13 minutes - 9.26 MBThis show identifies and examines the popular path of short, abbreviated, sketchy and confusing communication. Is this rapid style of customer service helping or hurting business relationships? Join us as we put a spotlight on this business shift. Support the show
Episode #57: THE JIMMY CLARE INTERVIEW
November 19, 2020 06:00 - 1 hour - 44.8 MBCommitted to elevating the quality of life within the spectrum, Jimmy is focused on sharing encouraging advice about exercise, nutrition and a healthy lifestyle. This is an educational episode tailor made for sharing with family, friends, classmates and neighbors that are touched by autism. Support the show
Episode #56: SMALL BUSINESS MONTHLY MAGAZINE INTERVIEWS SIMPLEBIZ360
November 12, 2020 06:00 - 16 minutes - 11.6 MBThe short discussion with Ron Ameln and Jeffrey Mason ends with the TOP FIVE suggestions for increasing repeat and referral business. Support the show
Episode #55: THE ALEX DIETRICH INTERVIEW
November 05, 2020 06:00 - 55 minutes - 38.1 MBGaming, digital marketing, podcasting, operational duties and hard work are molding a fast and successful career for this young COO. With the wind at has back and a huge future ahead, Alex chats about business and life! Support the show
Episode #54: HOW TO BE A BUSINESS PREPPER!
October 29, 2020 05:00 - 10 minutes - 7.14 MBDoes “winging it” or “shooting from the hip” describe you? We realize that many business operators wear these badges. Take a quick trip with us as we stimulate your thoughts on being better prepared. This show is light and fun. Scouts honor! Support the show
Episode #53: HOW TO INCREASE CUSTOMER SERVICE EFFECTIVENESS!
October 22, 2020 05:00 - 14 minutes - 9.74 MBExhausted with all the inquiries and order issues? We know the drill and understand that your time is money. We also realize that happy customers lead to better repeat and referral rates. So…let’s combine spending less of your time with increasing consumer satisfaction. Let’s get you “One-Twenty Certified” in eleven minutes. Support the show
Episode #52: HOW TO UNDERSTAND CUSTOMERS!
October 15, 2020 05:00 - 12 minutes - 8.52 MBDo you ever feel like customers give your company a bad rap for no reason? We nod in agreement as this broadcast examines “Speaking to The Mind’s Eye” to create better win-win transactions! In today’s marketplace, perceptions often solidify themselves as reality. Sadly, this process can overshadow fact which complicates customer satisfaction and business growth. Join us for a few minutes as we flush this out. Support the show
Episode #51: HOW TO GROW YOUR BUSINESS!
October 08, 2020 05:00 - 11 minutes - 7.59 MBSimpleBiz360™ is focused on enhancing customer satisfaction that delivers business growth. We share proven and simple suggestions that are woven together with common sense. This episode quickly unpacks our mission. Weekly shows are 10-12 minutes. It would be a sincere honor to have you join us each week. Support the show
Episode #50: HOW TO SAY THANK YOU!
October 01, 2020 05:00 - 12 minutes - 8.72 MBThere is no right way. Just remember to say it. Business operators move fast and often overlook expressions of gratitude. The power of a sincere “Thank You” puts a smile of both the giver and receiver. We take this time to show our genuine appreciation for all the fine professionals who have contributed to our podcast. Enjoy this quick collection of some highlights from Season #1. Thank you for spending time with us. Support the show
Episode #49: WHY?
September 24, 2020 05:00 - 11 minutes - 7.78 MBWhenever a business transaction is altered by unexpected change, there is usually an underlying reason. “Why” is the natural customer response. In this episode we discuss the need to feed customer curiosity. Support the show
Episode #48: SUN. DIRT. WATER.
September 17, 2020 05:00 - 7 minutes - 5.51 MBWhat are the essential ingredients for companies to grow and thrive? We look at satisfied customers to answer that question. We focus on our “BIG 3” list that delivers the same business results that sun, dirt and water provide for plant life. Support the show
Episode #47: THE HIGH COST OF PUSH-PULL
September 10, 2020 05:00 - 9 minutes - 6.8 MBLet’s spend ten minutes examining business interactions from the customer perspective. This show is a small and inexpensive insurance policy that protects your investment of time, money and effort. Support the show
Episode #46: STAND IN THE GAP FOR THE VOICELESS
September 03, 2020 05:00 - 6 minutes - 4.19 MBSpend six minutes with me to hear about the helpless. We can all become agents of change and stand on the gap for those who need hope, rescue and freedom. Support the show
Episode #45: HEY!
August 27, 2020 05:00 - 10 minutes - 6.98 MBWe all have names. Let’s relearn how to say them! If you want to knock out some of your competition, and get more customers to begin liking you, then let’s retire the laziest greeting in our vocabulary. Hey…I’m also guilty of this. Let’s dive into this together! Support the show
Episode #44: CARRYING SYSTEMS
August 20, 2020 05:00 - 12 minutes - 8.91 MBWe combine the notions of deep “THINKING” and “PROCEDURES” to create business tools that make customers happy and bank accounts healthy. Support the show
Episode #43: “SHRIMP ON THE BARBIE” WITH GORDON MANZIONE
August 13, 2020 05:00 - 1 hour - 54.1 MBHigh School classmates reunite for an entertaining show beaming from Campbelltown in New South Wales. Grab your favorite beverage, kick your feet up and enjoy this long-distance conversation with the “G-MAN.” Support the show
Episode #42: INGREDIENTS
August 06, 2020 05:00 - 10 minutes - 7.5 MBOn August 6, 1983 I married my lovely wife. As we celebrate our 37th wedding anniversary, I am also reminded of the biggest question I forgot to ask. Join us for this quick summer show that spreads some sunshine on an important aspect of business. Support the show
Episode #41: TAKEAWAY TONIC
July 30, 2020 05:00 - 16 minutes - 11 MBProcessing business events as teachable moments will build operational strength and grow bank accounts. We keep things breezy and light as we mix a cool summer cocktail of takeaways. Support the show
Episode #40: THE KELLY JOHNSON INTERVIEW
July 23, 2020 05:00 - 54 minutes - 37.2 MBWe discuss life, business, tennis, running, Wisconsin, podcasting and her foundation (KJF). Support the show
Episode #40: THE KELLY JOHNSON INTERVIEW
July 23, 2020 05:00 - 54 minutes - 37.2 MBWe discuss life, business, tennis, running, Wisconsin, podcasting and her foundation (KJF). Support the show
Episode #39: QIQO
July 16, 2020 05:00 - 9 minutes - 6.76 MBBest practice apparel manufacturing developed my muscle memory for exceptional customer satisfaction and high profit retention. “TECH PACKS” are a reliable way to ensure that detailed production specifications deliver consistency and excellence. Quality-In-Quality-Out (QIQO) is a catchy acronym that makes customers smile! Support the show
Episode #38: STREAKING
July 09, 2020 05:00 - 8 minutes - 6.09 MBThe rhythm of good business is steep with timely customer care. Consumers become agitated when bursts of energetic service abruptly turn into strange disappearances. This “STREAKING” rolls out the red carpet for the Silent Business Killers (SBKs). We unpack this and make some corrective suggestions in a short, fast-paced show. Support the show
Episode #37: RECIPROCATING
July 02, 2020 05:00 - 10 minutes - 7.27 MBIf customer satisfaction is important to your business, then we encourage you to develop the art of “RECIPROCATING.” People buy from people they like! Harness this practice and you will strengthen customer relationships. Happy July 4th! Support the show
Episode #36: DELIVERING BAD NEWS
June 25, 2020 05:00 - 9 minutes - 6.58 MBSpinning, fudging, blame shifting, and crafty communication are often the defaults used by businesses. Where does truth fit in? We explore this entire ball of wax in a quick podcast. Support the show
Episode #35: THE ADAM MASON INTERVIEW
June 18, 2020 05:00 - 1 hour - 45.1 MBFrom winning a college scholarship, to being kicked out of school, the Adam Mason story is a fun one. Determined to be an achiever, this story of redemption follows Adam as he finishes school, leans into photography, forms a successful company, launches a podcast and shifts gears with the COVID-19 pandemic. Support the show
Episode #34: ENTREPRENEUR UPTICK
June 11, 2020 01:00 - 16 minutes - 11.1 MBMany unemployed Americans will bravely paddle towards uncharted headwaters. IRA’s, savings accounts, home-equity loans, conventional loans and credit cards will fuel this entrepreneurial boom. Excitement, hard work, passion and creativity will be the bedrock of these solopreneurs. We deliver 10 “CORNERSTONE CONCEPTS” that can greatly assist these courageous professionals in operating customer-pleasing enterprises. We hope it helps! Support the show
Episode #33: REMOTE WORKING
June 04, 2020 05:00 - 14 minutes - 10.2 MBOnce the economy restarts, huge percentages of workers will be asked to operate from their own homes. New challenges and wonderful benefits will arise from this marketplace shift. New “INDIVIDUAL RESPONSIBILITIES” will be a vital component of transitioning to working from the family residence. This broadcast delivers 12 points to be considered when working from your apartment, condo, townhome or house. We hope it helps! Support the show
Episode #32: INTERVIEW TIPS
May 28, 2020 05:00 - 16 minutes - 11.2 MBOver 33 million Americans are without work due to the pandemic. Once the economy restarts, reentry into the workforce will be highly competitive. Job applicants will far outweigh job opportunities. “INTERVIEWING SKILLS” will be a vital component in securing employment. This podcast is our gift to all those people unemployed. We hope it helps! Support the show
Episode #31: RESUME TIPS
May 21, 2020 05:00 - 16 minutes - 11.5 MBOver 33 million Americans are without work due to the pandemic. Once the economy restarts, reentry into the workforce will be highly competitive. Job applicants will far outweigh job opportunities. The effectiveness of the “RESUME” will be a vital component in securing employment. This podcast is our gift to all those people unemployed. We hope it helps! Support the show
Episode #30: REENTRY. REMOTE. REBUILD.
May 14, 2020 05:00 - 34 minutes - 23.8 MBCompetition for new jobs will be ferocious. Companies will shutter cubicle concourses and fuel remote working. Large numbers of solopreneurs will bravely rise from the ashes of the 33 million people who are now unemployed. We kick-off five episodes that deliver help with preparation, tools and solid foundations for reentry, working from home and starting new ventures. Support the show
Episode #29: DESKTOP DISRUPTION
May 07, 2020 05:00 - 11 minutes - 7.59 MBTake this ten minute ride with us as we travel a high mountain road in search of disruption. The destination will be a welcomed surprise for you and your customers. Support the show
Episode #28: ATMOSPHERICS
April 30, 2020 05:00 - 11 minutes - 8.23 MBWe attempt to address the cart and the horse. Let’s explore catching the right “go to market” bus that hits all the right stops and delivers what customers really want. Support the show
Episode #27: MARATHONS & BUSINESS TAKEAWAYS
April 23, 2020 05:00 - 11 minutes - 8.08 MBUpon reaching the 35,000 mile mark after 40 years of running, I take a fun look at what business advice is tucked in inside the preparation and running of marathons. Three of my six marathons were wonderful and the other three went haywire as I slammed into the proverbial wall. Support the show
Episode #26: THE UNEXPECTED CONDITIONS GROOMING UNPRECEDENTED LEADERS
April 16, 2020 05:00 - 1 hour - 41.8 MBApproximately five million college seniors must process the remainder of their academic experience differently than any previous group. Jessica Chamberlain (Stockton University) peels back the onion on the effects of the pandemic with the graduating class of 2020. This articulate student delivers a respectful, mature and insightful perspective on the collegiate climate and how these conditions will shape the young leaders of tomorrow. Support the show
Episode #25: CARNEGIEISMS
April 09, 2020 05:00 - 16 minutes - 11.3 MBThis broadcast has been on my mind since day one. What an honor it is to uncork six of my favorite principles from the Dale Carnegie library. Number seven is brought compliments of Rick Diana from Trinitas Talent Management. Thank you Mr. Carnegie! Support the show
Episode #24: Accelerating your Sales Pipeline in the Midst of Uncertainty
April 02, 2020 05:00 - 1 hour - 45.8 MBSteve unpacks key strategic sales tools modified for the “New Normal” world of selling and buying. Reacting very quickly to the challenges associated with quarantined life, Ignite Selling designed and released a cutting-edge sales program. The Virtual Strategic Planning Simulation (VSPS) is designed to assist leadership and sales teams with maintaining focus on quarterly goals and objectives during these uncertain times. SimpleBiz360® is excited to help spread the news about VSPS and the Apr...
Episode #24: ACCELERATING YOUR SALES PIPELINE IN THE MIDST OF UNCERTAINTY
April 02, 2020 05:00 - 1 hour - 45.8 MBSteve unpacks key strategic sales tools modified for the “New Normal” world of selling and buying. Reacting very quickly to the challenges associated with quarantined life, Ignite Selling designed and released a cutting-edge sales program. The Virtual Strategic Planning Simulation (VSPS) is designed to assist leadership and sales teams with maintaining focus on quarterly goals and objectives during these uncertain times. SimpleBiz360® is excited to help spread the news about VSPS and the Apr...
Episode #23: THE DONNA ABATE POTTER INTERVIEW
March 26, 2020 05:00 - 1 hour - 65.6 MBThe special event podcast features a candid discussion with an inventor, solopreneur, wife and mother. Donna Abate Potter unwraps the story behind the story of launching Fusion Gates. From vision to starting up, Donna highlights the successes and challenges of product development, business ownership, manufacturing and managing her internal engine. This adventure has something for everyone. We sincerely hope you enjoy this authentic, inspirational, endearing and uplifting story about life. S...
Episode #22: COURTESY COMMUNICATION
March 19, 2020 05:00 - 12 minutes - 8.77 MBWe unpack this jim-dandy concept that is usually one, two or three sentences in length. Over the years I have received dozens upon dozens of thank you notes from C-COM recipients. Join me as I share the benefits of sending these crowd pleasers. Support the show
Episode #21: AVOID SWIICFU
March 12, 2020 05:00 - 11 minutes - 7.7 MBDelivering good service is critical to the health and welfare of small, medium and large businesses. Not delivering what customers deserve can be damaging to the enterprise and the dreams of the company founder. This installment is all about understanding the dangerous, and apparent growth of SWIICFU. Support the show
Episode #20: WINNING THE MIDDLE
March 05, 2020 06:00 - 11 minutes - 8.13 MBThe “Middle” business sector contains the most opportunity for small business success. This show identifies and highlights how solopreneurs, entrepreneurs and risk takers can avoid either/or customer perceptions and capitalize on professionalism. Support the show
Episode #19: LOST IT ALL…almost
February 27, 2020 06:00 - 18 minutes - 12.7 MBIn baseball the best run producers are called the “heart”, the “meat” or the “middle” of the lineup. Every team focuses on this to win championships. Businesses also need to successfully address this center mass. Episode 19 unveils the adventure this author/podcaster experienced on his way to understanding the vital significance of the “Business Middle.” Support the show
Episode #18: JUST MARRIED
February 20, 2020 06:00 - 8 minutes - 5.95 MBDoes this sound like my marbles are gone…or going? Nope…they’re still here. The cobwebs are gone and clarity reveals the harmony when a business bonds the back end of the house to the front end! Turn your claims into deliverables by gluing them together. Support the show
Episode #17: THE MAGNIFICENT SEVEN
February 13, 2020 06:00 - 9 minutes - 6.85 MBFuhgeddaboudit. If you learn how to master these belief builders, your business will start living large and in charge! There is way more to this story…but let’s do ten minutes for starters. Support the show
Episode #16: HERE-LIES…?
February 06, 2020 06:00 - 11 minutes - 7.95 MBHow will you be remembered by customers and colleagues when you hang up your cleats? What is your distinctive feature? What is your hallmark? What will your business tombstone read? If you don’t like the answer, then change course to alter the ending. The cement engraver has not started yet! Support the show