Episode #230: THE DANGER OF STRING-ALONG SERVICE
SimpleBiz360™ Podcast
English - March 14, 2024 05:00 - 4 minutes - 3.2 MB - ★★★★★ - 6 ratingsEntrepreneurship Business Management jeff mason business business tips business guidance entrepreneur solopreneur infotainment business advice business help small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode #229: UNDERSTANDING CUSTOMER MICRO-JOURNEYS
Next Episode: Episode #231: IS YOUR COMPANY OTP OR ITP?
Today’s show is a quick look at why we should avoid of deploying string-along service techniques.
The success of most business transactions is that they lead to repeat purchases, or referrals. So then why do we jeopardize these future events when we service our current customers? Half-truths, and fictitious stories litter the service landscape, as we attempt to avoid an order cancellation. Is this the right way to provide customer-pleasing service? Do these schemes serve the long-term survival of our companies? Today we examine these questions and more! Grab some coffee and enjoy!