Episode #189: WARRANTY CLAIMS ARE OPPORTUNITIES IN DISGUISE
SimpleBiz360™ Podcast
English - June 01, 2023 05:00 - 4 minutes - 2.93 MB - ★★★★★ - 6 ratingsEntrepreneurship Business Management jeff mason business business tips business guidance entrepreneur solopreneur infotainment business advice business help small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
How often do we recognize the golden opportunities tucked inside of negative events? Probably not as much as we should. Turning lemons into lemonade is an overused cliché, that is undercapitalized in real life. Processing a warranty claim presents a viable opportunity to embrace this cliché, and deliver a customer-centric experience. Consumers understand that problems may arise, and all they really want is professional and expeditious issue resolution. It is at this intersection that many companies fail miserably. This episode is an opportunity to start winning glowing reviews, that stem from handling negative situations in positive ways. Invest the next four minutes hearing a couple of stories, and a few ideas about turning lemons into lemonade.