Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS
SimpleBiz360™ Podcast
English - August 10, 2023 05:00 - 6 minutes - 4.19 MB - ★★★★★ - 6 ratingsEntrepreneurship Business Management jeff mason business business tips business guidance entrepreneur solopreneur infotainment business advice business help small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE
Next Episode: Episode #200: Wesley Cantrell – Sales as a Profession
Exceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter. All business professionals have lives that can directly affect their work attitudes. As service providers, we don’t always know what our customers are encountering in their personal lives. In fact, we have no idea how good, or bad their day, week, month, or year is going. However, we can always be sensitive to the notion that they are navigating life challenges, and that some of these challenges may affect their professional disposition. With that in mind, we invite you to spend five minutes to examine, and consider how to weave these understandings into your service mindset.