Latest Crm Podcast Episodes
EP 131: Mitch and Kurt - Prairie Star Farms (they sell eggs) growing with Acumatica
AUGForums.com Real Talk - May 14, 2024 13:00 - 1 hourRelated Links and Guest Info can be found at https://www.augforums.com/episode131
How to Use AI To Be a Better Communicator w/Cyndee Haydon
Social Selling Made Simple - May 14, 2024 06:00 - 30 minutes ★★★★★ - 75 ratingsFor agents, having great communication skills is imperative but many struggle to find the right words to say at the right time. In this hectic environment, miscommunication can be costly, and our weaknesses can impact deals and relationships. How often do we face communication breakdowns or just...
The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet
CX Today - May 13, 2024 15:00 - 29 minutes ★★★★★ - 1 ratingWatch on YouTube. According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure. That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud. CX Today's Charlie Mitchell...
EP 130: Laura Barber - From Solomon Support to Acumatica Implementation Consulting
AUGForums.com Real Talk - May 07, 2024 13:00 - 1 hourRelated Links and Guest Info can be found at https://www.augforums.com/episode130
From No CRM to 1st in Class: Johnston Community College’s Story
In Your Element - May 02, 2024 17:27 - 34 minutes ★★★★★ - 3 ratingsIn this episode, Carrie Pitts-Densmore, Senior Director of Marketing and Communications at Johnston Community College shares how JCC significantly increased student enrollment through innovative strategies and technology adoption. Carrie delves into the role of centralized communications, proces...
The Element of Success: How Technology Transforms Recruitment at SEMO
In Your Element - May 02, 2024 07:00 - 13 minutes ★★★★★ - 3 ratingsDive into the world of higher education technology with Kodie Ritchie, technology coordinator for the office of admissions at Southeast Missouri State University (SEMO). In our latest episode, Kodie opens up about her passion for aiding students and unraveling complex issues. She underscores the...
Bigger Than Philanthropy: Affecting change through alternative funding
Nonstop Nonprofit - May 02, 2024 07:00 - 45 minutesToday, we’re catching up with Francesco Ambrogetti, Principal Adviser of Innovative and Alternative Finance for Children at UNICEF. A champion of innovation in funding and paradigm-shifting change, Francesco has pioneered new funding architectures like bank bonds to support fundraising, parametr...
AI and the Future of Higher Ed Marketing: A Live Conversation from NAGAP
In Your Element - May 01, 2024 16:12 - 23 minutes ★★★★★ - 3 ratingsIn this special live episode from the NAGAP GEM Summit in Louisville, Kentucky, Shane Baglini, the Senior Director of Marketing at Muhlenberg College, joins us to discuss the integration of AI tools in higher education marketing and admissions. Shane shares his experiences with using Element451 ...
It's a Trap! Don't Invest More In Digital Just to Meet Customer Demand
CX Today - May 01, 2024 10:00 - 12 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts James Marscheider, Chief Commercial Officer at evaluagent. We reflect on the common thought among contact center leaders that "I need to invest more in digital to meet customer demand" - and Marscheider's belief that it's a myth. After stati...
EP 129: Ben and Rebecca - Paya's New Comprehensive Digital Payment Solution for both AR and AP
AUGForums.com Real Talk - April 30, 2024 13:00 - 58 minutesRelated Links and Guest Info can be found at https://www.augforums.com/episode129
From Sales Pitches to Storytelling: How to Craft Vulnerable AI-Powered Content w/Erica Hanna
Social Selling Made Simple - April 30, 2024 06:00 - 41 minutes ★★★★★ - 75 ratingsIn a marketing world that thrives on realness and authenticity on video, the typical real estate sales pitch just doesn't cut it anymore. The people who want to do business with us want stories and vulnerability, but many real estate professionals struggle to bring that forth in their cont...
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
CX Today - April 29, 2024 09:00 - 11 minutes ★★★★★ - 1 ratingCX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications. They deep dive on the Customer Interactions Suite from Tata Communications, which unifies CCaaS and CPaaS. In doing so, they discuss: The benefits of an all-in-one offeri...
EP 128: Noah Moseley - Financial Reporting, Budgeting, and Forecasting in Acumatica
AUGForums.com Real Talk - April 23, 2024 13:00 - 57 minutesRelated Links and Guest Info can be found at https://www.augforums.com/episode128
Keys to Growing an International After School & Youth Enrichment Franchise Brand
All It's Quacked Up to Be - April 18, 2024 14:00 - 40 minutes ★★★★★ - 5 ratingsExplore the ever-evolving world of educational enrichment with industry experts Matt Rogers of Code Ninjas and Megan Bowling from Stretch-n-Grow International. This episode is a deep dive into the intricacies of franchise expansion, the state of the industry (in terms of staffing, marketing & en...
S4 Ep7: The cost of doing nothing about EP price hike for Business Central
Tecman Talks Dynamics - April 18, 2024 11:30 - 21 minutes ★★★★★ - 1 ratingEverything you need to know about Enhancement Plans for on-premises customers The latest price increase for Enhancement Plans (EPs) for Microsoft Dynamics on-premises products will take effect in the autumn and could end up costing your business more in the long run if you opt to do nothing. P...
The Future of Enrollment: Optimizing Student Engagement from Day One
In Your Element - April 18, 2024 07:00 - 37 minutes ★★★★★ - 3 ratingsJohn Carrere, Director for the Office of Recruitment and First-Year Experience at Pitt Community College, unpacks how he uses innovative strategies, unique tools, and creative approaches for engaging students and guiding them towards discovering their passions. John shares tips on how he created...
EP 127: Paul Mainard - ERP Lessons Learned from climing Mount Kilimanjaro
AUGForums.com Real Talk - April 16, 2024 13:00 - 1 hourRelated Links and Guest Info can be found at https://www.augforums.com/episode127
How to Become the Top-of-Mind, Palm-of-Hand Agent w/Skyler Lemons
Social Selling Made Simple - April 16, 2024 06:00 - 22 minutes ★★★★★ - 75 ratingsIn today's rapidly evolving business landscape, sticking to traditional methods can leave you lagging behind. With consumers becoming increasingly discerning and demanding, failing to adapt will only lead to irrelevance. Clients are bombarded with endless options and if we are not visible ...
Do We Need to Rethink How We Build Power Platform and Dynamics 365 Apps?
Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum - April 14, 2024 08:54 - 9 minutes ★★★★★ - 1 ratingIn this episode of Amazing Apps, host Neil Benson explores the importance of rethinking our approach to building business applications. Join us as we delve into the benefits of questioning our assumptions and adapting to new information in the dynamic landscape of app development. - Unpacking t...
Dual write with Yannick Reekmans
CRM Rocks - April 14, 2024 00:00 - 1 hourEpisode 136: Markus Erlandsson and Malin Martnes chatted with Yannick Reekmans from Qubix about Dual write. Yannick starts by explaining what Dual write is, what it is supposed to do and how it functions, then he begins to explain how the lack of documentation is making it hard to work with this...
EP 126: Julian Schrenzel - AugJobs, matching Acumatica Needs with people who have Acumatica Skills
AUGForums.com Real Talk - April 09, 2024 13:00 - 1 hourRelated Links and Guest Info can be found at https://www.augforums.com/episode126
Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
CX Today - April 08, 2024 09:00 - 16 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna's OpenAI-powered chatbot that supposedly does the work of 700 full-time agents. In doing so, we discuss: The possible impact of the story on co...
BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
CX Today - April 05, 2024 13:00 - 1 hour ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five9 prominent CX analysts to dissect the latest stories from the space - including news from Five9, Cisco, Salesforce & More. In this edition, our CX experts in...
Do You Agree? 4 Predictions for the Future of Contact Center WEM
CX Today - April 04, 2024 13:00 - 14 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Kentis Gopalla, Head of Product Ecosystem for the Zoom Contact Center & Zoom Phone. We make four predictions for the future of contact center workforce engagement management (WEM). These are: Workforce scheduling goes beyond the conventional...
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
CX Today - April 04, 2024 13:00 - 21 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Sean Taylor, CEO of Content Guru. In this session, Taylor shares the news that Content Guru secured the biggest CCaaS deal of 2023 while discussing: Content Guru's highlights and milestones from the past 12 months. The sectors that Content...
Bridging the Gap: Uniting Athletics and Admissions for Recruitment Success
In Your Element - April 04, 2024 07:00 - 36 minutes ★★★★★ - 3 ratingsIn the latest episode of In Your Element, Charity Schneeberger and Gretchen LeVan dive into the dynamic intersection of athletics and admissions at the University of Valley Forge. Through their roles as Director of Admissions and Director of Athletics, respectively, they shed light on how a cult...
EP 125: Adam Leski - AP Automation that works in the Real World and protects you from Fraud
AUGForums.com Real Talk - April 02, 2024 13:00 - 1 hourRelated Links and Guest Info can be found at https://www.augforums.com/episode125
YouTube is the Netflix of Your Business: How to Get 10,000 Videos in 3 Steps w/Owen Video
Social Selling Made Simple - April 02, 2024 05:00 - 37 minutes ★★★★★ - 75 ratingsMost real estate professionals treat YouTube like it’s just another social media platform, but it’s so much more than that. YouTube is a lot more like Netflix, and if we play our cards right, we can get thousands of views, get people to know and like us, and generate more leads and deals. ...
5 Contact Center AI Challenges (and How to Overcome Them!)
CX Today - April 01, 2024 09:00 - 20 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell introduces five contact center AI challenges. To run through them and share solutions, he's joined by: Neeraj Verma, Head of Generative AI Strategy at NICE GM, ElevateAI by NICE Derek Top, Senior Analyst at Opus Research Both share their pers...
AI the NICE Way: 3 Solutions Redefining CX
CX Today - March 28, 2024 10:00 - 18 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Elizabeth Tobey, Head of Marketing for Digital Solutions at NICE. After an introduction to the NICE Enlighten portfolio, they discuss each of its three core solutions: Enlighten Copilot Enlighten Actions Enlighten Autopilot They also s...
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