Latest Crm Podcast Episodes
Analyzing the 2024 Gartner Magic Quadrant for CPaaS
CX Today - July 12, 2024 12:00 - 15 minutes ★★★★★ - 1 ratingCX Today's Charlie Mitchell hosts Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance. They present an analysis of the 2024 Gartner Magic Quadrant for CPaaS. Together, they discuss some of the big talking points from the Gartner Magic Quadrant, which include: Top takeaways from t...
RIT Certified's Breakthrough in Non-Traditional Student Success
In Your Element - July 11, 2024 07:00 - 46 minutes ★★★★★ - 3 ratingsIn this episode of "In Your Element," host Brendan Henkel welcomes Kristina Faller, Director of Marketing and Brand Experience, and Nick Ciccarone, Manager of Data and Systems from RIT Certified. The discussion revolves around their experiences implementing and using the Element451 platform at R...
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round
CX Today - July 01, 2024 14:00 - 9 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Susie Harrison hosts Cognigy CEO Philip Heltewig to discuss the company's plans for AI investments. In this video, they cover: The involved Series C funding round process and what the outcome means for the business Cognigy's plans for investment, including R&D a...
Find and Leverage Your Strongest Connections To Accelerate Sales With The Swarm, By David Connors
The CRM Sushi Podcast, With Inbound Marketing Expert Wes Schaeffer The Sales Whisperer® - June 29, 2024 00:39 - 32 minutes ★★★★★ - 4 ratingshttps://blog.thesaleswhisperer.com/p/the-swarm-demo Get your free 60-day demo of The Swarm with this link: https://theswarm.com/wes 00:00 Introduction to The Swarm 04:19 Applicability for Salespeople 06:17 Revealing Hidden Relationships 10:01 Determining Relationship Strength 14:05 Lever...
Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce
CX Today - June 27, 2024 19:00 - 44 minutes ★★★★★ - 1 ratingCX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, NICE, and Salesforce. In this edition, our CX experts include: Liz Miller, VP...
S4 Ep9: Quoting 101: Dynamics 365 CRM vs Business Central
Tecman Talks Dynamics - June 27, 2024 09:41 - 47 minutes ★★★★★ - 1 ratingWhen it comes to quoting, both Microsoft Dynamics 365 Business Central and Dynamics 365 CRM offer great capabilities – but which one should you use (or even both!), how should it all be integrated and what are the pros, cons and best practices to be taken into consideration. It can can feel a...
Shaping the Future of EdTech with Element451
In Your Element - June 27, 2024 07:00 - 35 minutes ★★★★★ - 3 ratingsIn this episode of "In Your Element," the spotlight is on Element451 and its groundbreaking advancements in digital transformation for higher education. Eric Range, VP of Product, discusses how Element451 is leveraging AI to enhance student engagement and streamline administrative processes. He ...
Identifying Your Nonprofit’s Lane for Scalable Impact
Nonstop Nonprofit - June 27, 2024 07:00 - 35 minutesWhen it comes to programming, some nonprofits choose a lane a mile wide and an inch deep while others dive a mile deep and an inch wide. The key is to know which lane your nonprofit thrives in. Today’s guest is Phil Olaleye, Georgia State Representative and Executive Director of Next Gen, a non...
Customer Journey AI: Examples, Outcomes, & What's Next?
CX Today - June 26, 2024 13:00 - 22 minutes ★★★★★ - 1 ratingCX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by introducing an outcome-first approach to customer journey AI. From there, Martin shares several examples of AI in: - The Contact Center IVR - Customer Self-Service - ...
Email Customer Service: Challenges, Best Practices, & More
CX Today - June 26, 2024 10:00 - 10 minutes ★★★★★ - 1 ratingWatch on YouTube Email is still the second most leveraged channel for inbound customer conversations. Yet, email service experiences continue to underwhelm. Recognizing this, we got in touch with Jonathan Barouch, Founder & CEO of Local Measure, to record this discussion. In doing so, we cons...
How to Supercharge Your Next Marketing Campaign With AI w/Tomer Zuker
Social Selling Made Simple - June 25, 2024 05:00 - 36 minutes ★★★★★ - 75 ratingsIn today's fast-paced digital world, many agents struggle to create meaningful, personalized connections with their audience. The last thing you want is to come across as impersonal or fail to resonate on a deeper level. Believe it or not, AI is one the best ways to build deeper connectio...
How to Use GenAI to Improve Customer Service AND Cut Costs
CX Today - June 18, 2024 09:00 - 11 minutes ★★★★★ - 1 ratingWatch on YouTube. According to Gartner, the contact center is one of the top three business areas where enterprises want to deploy generative AI (GenAI). Recognizing this, we got in touch with Jonathan Barouch, Founder & CEO of Local Measure, to record this discussion. In doing so, we conside...
FastTrack Recognised Solution Architect with Matt Collins-Jones
CRM Rocks - June 14, 2024 00:00 - 47 minutesEpisode 138: Markus Erlandsson and Malin Martnes chatted with Matt Collins-Jones from Capgemini about his FastTrack Recognized Solution Architects in Power Automate. Matt posted a video a day on YouTube for more than a year. Matt starts by explaining his journey to the recognition and then what ...
Enrollify.org Relaunch: More Content, More Community
In Your Element - June 13, 2024 20:00 - 1 minute ★★★★★ - 3 ratingsIn this Bonus announcement, join Mallory, Chief Strategist of Enrollify, as she introduces the newly relaunched Enrollify.org. This episode highlights the fresh features and content now available on the site, emphasizing Enrollify’s commitment to revolutionizing higher education. Learn about the...
Redefining Recruitment: How Texas State Technical College Boosts Application Success
In Your Element - June 13, 2024 07:00 - 41 minutes ★★★★★ - 3 ratingsIn this episode of "In Your Element," we sit down with Michael Bettersworth, Chief Marketing Officer at Texas State Technical College, to explore their pioneering Element451 integration. Michael shares how strategic tech implementation has transformed student enrollment processes, notably increa...
S4 Ep8: Where is Business Central heading?
Tecman Talks Dynamics - June 12, 2024 09:00 - 31 minutes ★★★★★ - 1 ratingThe rise and rise of cloud computing has accelerated the evolution of Microsoft Dynamics 365 Business Central with integrations becoming faster thanks to the advent of apps that extend functionality fast. However, expectations are rising too, with customers needing accurate real time data to h...
From Fear to Fortune: How AI is Reshaping Real Estate Careers w/Carrie Soave
Social Selling Made Simple - June 11, 2024 05:00 - 36 minutes ★★★★★ - 75 ratingsMany real estate professionals are feeling the tremors of change in the workplace due to the rise of AI. It's a pressing concern for many, as the efficiency and capabilities of AI systems continue to evolve rapidly. While the general idea behind AI is to enhance human capabilities and stre...
Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS
CX Today - June 06, 2024 11:00 - 8 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell hosts Chris Morrisey, Head of CX Sales at Zoom. Broadcast from CCW 2024 in Las Vegas, we first discuss Zoom's 246 percent year-over-year (YoY) spike in CCaaS deals worth $100,000 in annual recurring revenue (ARR). From there, we consider: The thi...
From RFI to AI: How Salem Community College Implemented a Modern CRM
In Your Element - May 30, 2024 07:00 - 33 minutes ★★★★★ - 3 ratingsIn this episode of "In Your Element," we welcomed Kelly Schimpf, the Dean of Enrollment Management and Student Services at Salem Community College, to discuss the transformative journey of implementing a new CRM system at her institution. Kelly highlighted Salem's proactive approach to embracing...
Nonprofit accounting from the ground up with Signature Analytics
Nonstop Nonprofit - May 30, 2024 07:00 - 33 minutesMoney, budgets, funding, accounting—all nonprofits know how important these are to the success of programming and impact. But when you're a smaller nonprofit or just starting out, do you really need a CFO? Today’s guest, Jason Kruger, has experience with a novel arrangement that’s allowing nonp...
Dance With AI: How to Get the Best ChatGPT Results By Changing One Thing w/ Molly Mahoney
Social Selling Made Simple - May 28, 2024 05:00 - 37 minutes ★★★★★ - 75 ratingsWhen most people use AI assistants like ChatGPT, they type in a prompt and expect the perfect results without giving it any more info. They don’t take the time to have a fluid conversation or let the tool get to know them. No wonder they hate the results they get! Expecting your AI to just...
CX Outsourcing: Managing the Unmanaged Areas of Your Business
CX Today - May 24, 2024 10:00 - 20 minutes ★★★★★ - 1 ratingCX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services. They deep dive on customer experience outsourcing, discussing: The business challenges that cause companies to consider CX outsourcing Considerations for selecting a ...
The Zoom Contact Center: 2 Years On
CX Today - May 23, 2024 09:00 - 13 minutes ★★★★★ - 1 ratingWatch on YouTube. Zoom entered the CCaaS space two years ago, and has since gained significant momentum in the market. Recognizing this, we got in touch with Brandon Knight, Global Head of Zoom Customer Experience Channel & Ecosystem, to record this discussion. In doing so, we considered Zoom...
EP 132: Jeremy Sharp - Acumatica Time Tracker, Deposit Invoice, and Label Printing
AUGForums.com Real Talk - May 21, 2024 13:00 - 47 minutesRelated Links and Guest Info can be found at https://www.augforums.com/episode132
119 Sati Hillyer of OneMob
CRM Talk - May 17, 2024 21:53 - 34 minutes ★★★★★ - 14 ratingsSteve and Sam talk to Sati Hillyer, founder, and CEO of OneMob, about his journey from starting the AppExchange at Salesforce to developing and advancing his company's video platform for sellers over an almost ten-year period. With a OneMob microsite, sellers can provide context, content, and ...
‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre
CX Today - May 17, 2024 15:00 - 10 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Tom Wright hosts Nigel Mansfield, Standard Focus. In this interview from Avaya Engage we discuss the latest AXP innovations, and more the growth of Standard Focus as an organization, omnichannel, the Avaya AACC platform, and more! If you're looking for more inform...
Wave 1 2024: Deprecation is not a reason for depression
CRM Audio - May 17, 2024 06:31 - 44 minutes ★★★★ - 11 ratingsCRM Audio: Wave 1 2024: Deprecation not depressionIn this episode, George and Nick dive into the latest updates for Power Pages in the first half of 2024. They discuss new features, enhancements, and important deprecations, providing insights into how these changes impact users and developers. ...
Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More
CX Today - May 16, 2024 09:00 - 21 minutes ★★★★★ - 1 ratingWatch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from Salesforce, Informatica, Avaya, Genesys, & ServiceNow. In this editi...
Deep-Rooted Innovation with The Farmlink Fund
Nonstop Nonprofit - May 16, 2024 07:00 - 42 minutesNonprofiteers have long known that our strengths lie in our passion for enacting change. More often than not, though, we see an issue and reach for it, only to find that we’re blocked by a lack of time, money, and helping hands. Today’s guest, Ben Collier, is an aspiring—and inspiring—visionary...
Deep-Rooted Innovation with The Farmlink Project
Nonstop Nonprofit - May 16, 2024 07:00 - 42 minutesNonprofiteers have long known that our strengths lie in our passion for enacting change. More often than not, though, we see an issue and reach for it, only to find that we’re blocked by a lack of time, money, and helping hands. Today’s guest, Ben Collier, is an aspiring—and inspiring—visionary...
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