Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS
CX Today
English - June 06, 2024 11:00 - 8 minutes - 5.85 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: CX Outsourcing: Managing the Unmanaged Areas of Your Business
CX Today's Charlie Mitchell hosts Chris Morrisey, Head of CX Sales at Zoom.
Broadcast from CCW 2024 in Las Vegas, we first discuss Zoom's 246 percent year-over-year (YoY) spike in CCaaS deals worth $100,000 in annual recurring revenue (ARR).
From there, we consider:
The third wave of CCaaS platforms The benefits of a unified platform for CCaaS Zoom's "gruntled" customer sloganWant to learn more about Zoom's "Get Gruntled" philosophy? Read its blog.
If you're looking for more information on the Zoom Contact Center, visit their website.
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