CX Outsourcing: Managing the Unmanaged Areas of Your Business

CX Today

English - May 24, 2024 10:00 - 20 minutes - 13.8 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: The Zoom Contact Center: 2 Years On

Next Episode: Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS

CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services.

They deep dive on customer experience outsourcing, discussing:

The business challenges that cause companies to consider CX outsourcingConsiderations for selecting a CX outsourcing partnerBest practices to get the most from outsourcing relationshipsWhat does an outsourcing partnership look like in practice?The future of CX outsourcing