Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

CX Today

English - June 27, 2024 19:00 - 44 minutes - 30.9 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Customer Journey AI: Examples, Outcomes, & What's Next?

Next Episode: Cognigy Shares Plans for AI Workforce of the Future Post Funding Round

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, NICE, and Salesforce.

In this edition, our CX experts include:

Liz Miller, VP & Principal Analyst at Constellation Research
Rebecca Wetteman, CEO & Principal Analyst at Valoir
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
Simon Harrison, Founder & CEO of Actionary
Martin Schneider, Head of Research at Annuitas Research