Customer Journey AI: Examples, Outcomes, & What's Next?

CX Today

English - June 26, 2024 13:00 - 22 minutes - 15.3 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies.

We kickstart the conversation by introducing an outcome-first approach to customer journey AI.

From there, Martin shares several examples of AI in: - The Contact Center IVR - Customer Self-Service
- The Waiting Experience
- Live Agent Conversations
- Post-Contact Activities

Finally, we discuss the process of implementing such AI components, and share insight into the future of customer journey AI.

For more from Martin, check out Landis Technologies' YouTube channel: @landiscomputer Or, for more examples of customer journey AI, visit: https://landistechnologies.com/

Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News - #customerjourneyai #contactcenter #landis

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