Podcast Episodes featuring Jay Baer
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Episode 243: Strategy: Jay Baer on Word of Mouth, the 80/20 Rule and Growth – BTTDL244
Beyond the To-Do List - October 11, 2018 10:00 - 45 minutes ★★★★ - 785 ratingsJay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince & Convert – provides word of mouth, digital marketing, and customer experience advice and c...
Talk Triggers: How to Do Things Differently and Get Customers for Free, with Jay Baer
Youpreneur: The Profitable Personal Brand Expert Business! - October 11, 2018 06:00 - 42 minutes ★★★★★ - 239 ratingsHow powerful is word of mouth in business? As it turns out, word of mouth influences 90% of all purchases. The only real issue with this is the fact that most business owners don’t have a tangible strategy in motion to leverage customer conversations in a way that will help them to get more cust...
How to Grow Your Business (for free) With Word of Mouth with Jay Baer
Entrepreneurs on Fire - October 04, 2018 07:30 - 40 minutes ★★★★★ - 3.6K ratingsJay is the founder of Convince & Convert, a 7th generation entrepreneur. He is the author of 6 best-selling books, including Talk Triggers. He is also the founder of 5 multi-million dollar companies, and a Hall of Fame speaker. Top 3 Value Bombs: 1. If you’re playing “follow the leader,” you...
434: Jay Baer - Discover The Power Of Talk Triggers
The Self-Employed Life - October 03, 2018 06:00 - 37 minutes ★★★★★ - 174 ratingsEntrepreneurs know the power of word of mouth, but not many of us put strategies in place to utilize it. We use the same, tired strategies of discount codes for referring friends or a BOGO sale to bring in new customers. Research shows that one out of two products are purchased because of word...
Episode 130: Jay Baer: Compelling Word of Mouth with Talk Triggers
Martech Zone Interviews - September 30, 2018 12:00 - 35 minutes ★★★★ - 12 ratingsIn this MarTech Interview, we speak to Jay Baer. A New York Times best-selling author of six books, Jay is an inductee in the Professional Speaking and Word-of-Mouth Marketing Halls of Fame. Jay's newest book Talk Triggers (https://amzn.to/2P1DSU6), with co-author Daniel Lemin, is the complete gu...
SPOS #638 - Talk Triggers With Jay Baer
Six Pixels of Separation Podcast - September 30, 2018 08:30 - 53 minutes ★★★★ - 86 ratingsWelcome to episode #638 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #638 - Host: Mitch Joel. My good friend Jay Baer has spent 25 years in digital marketing and customer experience. His current company – Convince & Convert – provides word of mouth, digital mark...
119 Jay Baer and Daniel Lemin on How to Get People to Talk About You
Steal the Show with Michael Port - September 17, 2018 06:00 - 50 minutes ★★★★★ - 254 ratings“Those who have the courage to do something distinctly, purposefully, and strategically different will reap the rewards.” - Jay Baer (click to tweet) On today’s episode of Steal the Show, we are discussing talk triggers: the things that brands and businesses do that get us telling stories ab...
Convince, Convert, and Keep Your Customers with Jay Baer
Leading Learning Podcast - May 08, 2018 10:54 - 39 minutes ★★★★★ - 27 ratingsIf you’re looking to grow your learning business, you need to know how to gain more customers – and keep more of the customers you've already earned. To do this requires thoughtful marketing, customer service, and customer experience that customers love enough to talk about. Jay Baer, Presiden...
The Unexpected Social Media Trends in 2018: Interview with Jay Baer
Internet Marketing: Insider Tips and Advice for Online Marketing - April 19, 2018 10:00 - 18 minutes ★★★★★ - 105 ratingsOn today's Internet Marketing Podcast, Andy is joined by Jay Baer, President of Convince & Convert, Host of the Social Pros Podcast, Author & Inductee into the World-of-Mouth Marketing Hall of Fame to talk about social media and the unexpected trends in 2018. On the show you'll learn: How th...
Hug Your Haters with Jay Baer
Marketing Mixtape with Scott Davis - March 20, 2018 15:46 - 38 minutes ★★★★★ - 23 ratingsJay Baer joins the show to discuss a world of rising customer expectations, creating competitive advantage, interacting with customers in public, Wendy's snark, the death of the phone call, social media shaming, and his forthcoming book "Talk Triggers." Show Notes http://www.jaybaer.com/ http://...
90: Hug Your Haters; Turn Customers Who "hate" You Into Raving Fans with Jay Baer
Stellar Life - November 14, 2017 10:00 - 51 minutes ★★★★★ - 56 ratingsA quick confession: I love every conversation I have on this show. I was so excited for this one that I forgot to hit “record” for a moment! Jay Baer is my guest today, and he's an expert on making customers happy. You probably know the feeling of getting a complaint or criticism at work. But if...
578: Optimize the Customer Sales Experience to Win More. With Jay Baer
Sales Strategy & Enablement by Revenue.io - October 02, 2017 07:00 - 37 minutes ★★★★★ - 332 ratingsJay Baer, digital marketing expert, online customer service expert, and author of several NYT bestselling books, including Youtility and Hug Your Haters, joins me on this episode.
YOU226 – How to Create a Bigger Personal Brand Business Model, with Jay Baer
Youpreneur: The Profitable Personal Brand Expert Business! - June 30, 2017 06:00 - 40 minutes ★★★★★ - 239 ratingsBranding plays such a big factor in a business, from being able to recognize Coca Cola’s logo no matter where you are in the world to Nike’s unforgettable slogan “Just do it”. This same principle can be applied to entrepreneurs and their personal brands. In this episode, best-selling author and e...
78: Hug Your Haters with Jay Baer
Marketing Speak - April 19, 2017 16:00 - 47 minutes ★★★★★ - 38 ratingsJay Baer is a renowned business strategist, keynote speaker, and New York Times bestselling author of five books. Throughout his career, he has advised over 700 companies (including an impressive 31 of the Fortune 500). These days, he travels the world helping businesses get (and keep) more cust...
Episode 50: Answer Every Complaint, with Jay Baer
Focus Is Your Friend: How to double down on marketing that matters - April 18, 2017 08:00 - 44 minutes ★★★★★ - 13 ratingsDigital marketing and online customer service are broken, and Jay Baer brings the repair kit. Jay has created five multi-million dollar companies and was recently inducted into the Word of Mouth Marketing Hall of Fame. He is the President of Convince & Convert, a consulting firm that helps t...
26: Jay Baer – Customer Experience + Importance of Criticism
Uphill Conversations - February 06, 2017 12:00 - 51 minutes ★★★★★ - 17 ratingsJay Baer, CSP has spent 23 years in digital marketing and customer experience. His current firm – Convince & Convert – provides digital marketing advice and online customer service advice and counsel to some of the world’s most important brands like The United Nations, Allstate, Cisco, and Cabe...
#13: Masterclass On Customer Service and Loving Your Haters with Jay Baer of Convince & Convert
Unvalley - January 24, 2017 12:32 - 50 minutes ★★★★★ - 41 ratingsJay Baer is a social media expert, consultant, thought leader, keynote speaker, podcaster, startup investor, and NY Times bestselling author of five books. He’s the most retweeted person in the world among digital marketers, which makes him practically a celebrity in that industry. Baer is best ...
262: 2 Ways to Learn What Your Customers Actually Want w/ Jay Baer
B2B Growth: Your Daily B2B Marketing Podcast - November 28, 2016 10:00 - 15 minutes ★★★★★ - 309 ratingsIn this episode we talk to Jay Baer, President of Convince & Convert.
YOU183 – Marketing Your Book All the Way to the Bestseller Lists, with Jay Baer
Youpreneur: The Profitable Personal Brand Expert Business! - September 23, 2016 05:00 - 48 minutes ★★★★★ - 239 ratingsBook marketing is a topic that has come up a lot for me lately. As many of you know, I’ve written a book that has been traditionally published a while back. Previously, I had the pleasure of interviewing Farnoosh Brock about her book on juicing, and her grassroots approach to marketing it – which...
REPLAY: BR47: Customer Service on the Social Stage with Jay Baer
Business Reimagined with Danny Iny | The Mirasee Podcast - September 13, 2016 05:00 - 30 minutes ★★★★★ - 39 ratingsIn most of business history, customer service was viewed as a necessary evil that didn’t have a lot of repercussions if it was done poorly, or not at all. Realistically, how many people could a single person tell about their experience with you? Oh, how times have changed. In the world of the int...
Episode 305: It's "Hell Yes!" or no, with Jay Baer.
Onward Nation - August 19, 2016 08:00 - 43 minutes ★★★★★ - 271 ratingsJay Baer, CSP is the world’s most retweeted person among digital marketers. He is a business strategist, keynote speaker, and the New York Times best-selling author of five books including “Hug Your Haters.” Jay has advised more than 700 companies including Caterpillar, Nike, Allstate, The Unite...
31: Building 5 Multi Million Dollar Businesses (with hugs) with Jay Baer
Can I Pick Your Brain? - June 21, 2016 15:15 - 40 minutes ★★★★★ - 102 ratingsMy guest today is a serial entrepreneur who has started not one but .. five multi-million dollar businesses from scratch! Jay Baer is the founder of Convince & Convert and adviser to more than 700 companies, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500 Jay is also t...
Jay Baer on Hugging Your Haters and the Real Value of Stellar Customer Service – Episode 53
In the Arena - April 15, 2016 13:00 - 48 minutes ★★★★★ - 315 ratings“For years, customer service has been a necessary evil.” That’s what Jay Baer says, but he’s convinced that even though it’s never been true, it’s especially not true in the digital age. Customer service is the lifeblood of truly impacting businesses. During this conversation Anthony asks the kin...
Jay Baer, Guest on Ambitious Radio with host Doug Parker – Episode 32
Ambitious Radio | Inspiring Conversations with Ambitious Entrepreneurs & Thought Leaders - April 06, 2016 00:00 - 47 minutes ★★★★★ - 17 ratingsBrought to you by www.Road2Black.com - Credit Reports, Scores and Monitoring In this episode of Ambitious Radio, host Doug Parker discusses Marketing Across Different Social Media Platforms, Business Reviews, and Customer Service with Business Strategist & Best-Selling Author Jay Baer. ...
Hug Your Haters: How to Embrace Complaints and Keep your Customers with Jay Baer
Entrepreneurs on Fire - March 20, 2016 07:30 - 26 minutes ★★★★★ - 3.6K ratingsJay is the President of Convince & Convert, Digital marketing and customer service expert and a New York Times Best-selling author of five books, including the brand-new book: Hug Your Haters: How to Embrace Complaints and Keep your Customers. Visit EOFire.com
Customer Service Is the New Branding with Jay Baer
On Brand with Nick Westergaard - March 14, 2016 10:00 - 48 minutes ★★★★★ - 86 ratings“Every single time you respond to a customer complaint it increases advocacy. Every time you don’t it decreases it.” Jay Baer would know. For his new book Hug Your Haters, Jay didn’t just write about what he thought and felt about customer complaints. He commissioned a study from Edison Research ...
How To Make $500k/year Podcasting With Best Selling Author Jay Baer EP 197
SaaS Interviews with CEOs, Startups, Founders - March 08, 2016 15:31 - 22 minutes ★★★★★ - 608 ratingsEp 197 Jay Baer, the world's most retweeted person among digital marketers. Jay is a renowned business strategist, keynote speaker and the New York Times bestselling author of five books. Listen as Nathan and Jay talk about the difference between a workshop and keynote speaker, the importance o...
The Business Benefits of Hugging Your Haters, with Jay Baer
Youpreneur: The Profitable Personal Brand Expert Business! - March 04, 2016 07:00 - 43 minutes ★★★★★ - 239 ratingsIn today's world of Twitter, Instagram and WhatsApp, social media is quickly becoming the go-to place for customers to reach out to businesses with concerns and complaints. I could think of no one better to give us the goods on this topic than the main man himself Jay Baer. Jay has been on this s...
096: Jay Baer, Hug Your Haters
Crack the Customer Code - March 03, 2016 10:30 - 29 minutes ★★★★★ - 38 ratingsHow can you leverage customer complaints? Today’s guest shares highlights from his new book, Hug Your Haters, and additional insights from the extensive research it’s based on. Understanding the science of complaint What if you could survey thousands of individuals to find the “who, what, where,...
91: Jay Baer on Hugging Your Haters
Vlog Boss Radio - February 19, 2016 15:11 - 31 minutes ★★★★★ - 110 ratingsIt’s always a good time when Jay Baer stops by. We’re talking about his new book Hug Your Haters and a little bit on public speaking (because I want to... --- Support this podcast: https://podcasters.spotify.com/pod/show/vlogbossradio/support
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