Casual Fridays Podcast Podcast Episodes featuring Jay Baer

How to Increase Customer Advocacy and Loyalty with Jay Baer

Casual Fridays Podcast - Afar - February 18, 2016 12:00 - 42 minutes ★★★★★ - 136 ratings
Do you struggle to embrace your negative customer feedback? Are you looking to leverage that feedback to increase customer advocacy and loyalty? A single answer to a customer complaint has the potential to increase customer advocacy by 25%. By acknowledging and embracing your onstage haters, you...

Social Media Strategy and Myth Busting With Jay Baer

Casual Fridays Podcast - Afar - December 05, 2013 11:00 - 36 minutes ★★★★★ - 136 ratings
Have you evaluated your social media strategy recently? Do you think new fans and followers should equal tons of new customers? This week on the Social Media Social Hour, I’m joined by New York Times best selling author Jay Baer as we talk social media strategy, social media marketing myths, and...