Latest Delinquent churn Podcast Episodes
E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving
CHURN FM - June 26, 2024 04:00 - 38 minutes ★★★★★ - 32 ratingsToday on the show we have Mark Stiving, the founder of Impact Pricing and author of "Selling Value", "Impact Pricing", and "Win Keep Grow". In this episode, Mark shares his experience in the intricacies of pricing and packaging strategies, emphasizing their impact on customer retention and expa...
E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey
CHURN FM - June 19, 2024 04:00 - 35 minutes ★★★★★ - 32 ratingsToday on the show we have Justin Vandehey, the Director of Partner Integrations and Development at Culture Amp. In this episode, Justin shares his experience in growing Disco, a Slack-based employee recognition platform, which was acquired by Culture Amp. We then discussed how Disco initially ...
E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir
CHURN FM - June 12, 2024 04:00 - 36 minutes ★★★★★ - 32 ratingsToday on the show we have Miruna Dragomir, CMO of Planable. In this episode, Miruna shares her experience in optimizing user acquisition for long-term retention. We discuss her transition from large corporations like Uber and Oracle to an early-stage startup, Planable, and how she built and s...
E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto
CHURN FM - June 05, 2024 08:00 - 37 minutes ★★★★★ - 32 ratingsToday on the show we have Martin Gonto, the Co-Founder and GTM advisor of HyperGrowth Partners and interim CMO at Vercel. In this episode, Gonto shares his experience in identifying and leveraging anti-retention metrics to optimize product strategies. We then discussed the concept of next best...
E247 | Mastering Mobile Retention: Insights from SoundCloud and VSCO with Andy Carvell from Phiture
CHURN FM - May 29, 2024 06:00 - 44 minutes ★★★★★ - 32 ratingsToday on the show we have Andy Carvell, CEO and Co-Founder of Phiture. In this episode, Andy shares the framework Phiture uses to increase mobile app retention, drawing from his extensive work with companies like SoundCloud and VSCO. We discussed the future of mobile app interactions, includin...
E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce’s Approach with Tamara Grominsky
CHURN FM - May 22, 2024 04:00 - 40 minutes ★★★★★ - 32 ratingsToday on the show we have Tamara Grominsky, the Chief Strategy Officer at Unbounce. In this episode, Tamara shares her experience in optimizing cancellation flows to reduce churn. We then discussed how Unbounce implemented a data-driven approach to understand the reasons behind customer cancel...
E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer
CHURN FM - May 15, 2024 05:00 - 45 minutes ★★★★★ - 32 ratingsToday on the show we have Ryan Singer, the founder of Felt Presence and former head of strategy at Basecamp. In this episode, Ryan shares his experience in evolving the Shape Up framework to better fit diverse team structures and needs. We then discussed his insights on navigating customer en...
E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown
CHURN FM - May 08, 2024 11:00 - 37 minutes ★★★★★ - 32 ratingsToday on the show we have Heather Brown, the VP of Global Commercial Sales and Customer Success at PagerDuty. In this episode, Heather shares her extensive experience in bridging the gap between product development and customer success to enhance company performance and customer value. We di...
E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions
CHURN FM - May 01, 2024 08:00 - 40 minutes ★★★★★ - 32 ratingsToday on the show, we have Natalie Onions, the Vice President of Customer Experience at Customer.io. In this episode, Natalie shares her in-depth insights into the crucial role of customer champions in driving customer success and what happens when these key individuals leave the company. We ...
E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang
CHURN FM - April 24, 2024 03:00 - 36 minutes ★★★★★ - 32 ratingsToday on the show we have Austin Yang, the Lead Product Manager of Softr. In this episode, Austin shares his experiences in the no-code space, particularly the unique challenges and opportunities it presents for product management. We then discussed the impact of horizontal products that serve...
E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM
CHURN FM - April 17, 2024 07:00 - 51 minutes ★★★★★ - 32 ratingsToday on the show we have Rob Kaminski and Anthony Pierri, the partners of Fletch PMM. In this episode, Rob and Anthony share their journey in establishing Fletch PMM, a specialized firm helping early-stage B2B SaaS startups refine their website homepages. They delve into the pivotal role of a ...
E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL
CHURN FM - April 10, 2024 05:00 - 41 minutes ★★★★★ - 32 ratingsToday on the show we have Céline Daley, the VP of Customer at DeepL. In this episode, Céline shares her unique insights into embracing a generalist mindset and the role of flexibility in navigating tech careers. With a background that spans from marketing to customer success, and from startups ...
E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention
CHURN FM - April 03, 2024 05:00 - 39 minutes ★★★★★ - 32 ratingsToday on the show we have Mehdi Boudoukhane, the CEO & co-founder of Cycle. In this episode, Mehdi shares his transformative journey from a data scientist in Johannesburg to launching Cycle, a company that seamlessly connects customer feedback with product development to close the feedback loop...
E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen
CHURN FM - March 27, 2024 05:00 - 37 minutes ★★★★★ - 32 ratingsToday on the show we have Lizzy Rosen, the VP of Customer Success at Vendr. In this episode, Lizzy shares her extensive experience in shaping the future of SaaS buying and how Vendr is revolutionizing the sales process to make it more efficient and transparent. We delve into the heart of object...
E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson
CHURN FM - March 20, 2024 08:00 - 47 minutes ★★★★★ - 32 ratingsToday on the show we have Adam Robinson, the CEO and Co-Founder of Retention.com. In this episode, Adam shares his incredible journey of scaling Retention.com from zero to $20 million in ARR in just three and a half years, all without external funding. We delve into the pivotal moments and str...
E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali
CHURN FM - March 13, 2024 10:00 - 42 minutes ★★★★★ - 32 ratingsToday on the show we have Mohannad Ali, CEO of Hotjar. In this episode, Mohannad shares his journey from VP of Engineering at HelloFresh to leading Hotjar. We dive into the nuances of B2B vs. B2C churn and retention strategies, drawing on his unique experience across both sectors. The convers...
E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill
CHURN FM - March 06, 2024 04:00 - 48 minutes ★★★★★ - 32 ratingsToday on the show we have Casey Hill, the Senior Growth Manager of ActiveCampaign. In this episode, Casey shares his insights on navigating churn by focusing on the critical stages in the user journey to foster loyalty. We explore the nuances of addressing churn from initial engagement throug...
E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland
CHURN FM - February 28, 2024 06:00 - 43 minutes ★★★★★ - 32 ratingsToday on the show we have Andrew Capland, a growth advisor and onboarding specialist with rich experiences at HubSpot and Wistia. In this episode, Andrew shares his journey from HubSpot to Wistia, outlining the evolution of his approach to user onboarding and growth. Andrew walked through 6 key...
E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres
CHURN FM - February 21, 2024 15:00 - 45 minutes ★★★★★ - 32 ratingsToday on the show, we have Teresa Torres, an internationally acclaimed author, speaker, and coach. In this episode, Teresa shares her insights on using continuous discovery as a crucial tool for achieving product-market fit and effectively reducing churn. She explains how her approach helps pro...
E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz
CHURN FM - February 14, 2024 09:00 - 33 minutes ★★★★★ - 32 ratingsToday on the show we have Elliot Kohtz, the VP of Success at Mixmax, a leading sales engagement platform. In this episode, Elliot shares his insights on the evolving landscape of customer success (CS) and its pivotal role in driving sales and securing retention, especially during economic downt...
E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit
CHURN FM - February 07, 2024 11:00 - 50 minutes ★★★★★ - 32 ratingsToday on the show, we have Sofia Quintero, the co-founder of Collie. In this episode, Sofia shares her journey from founding EnjoyHQ to her role in shaping Collie, a tool that integrates all engineering rituals into one platform, fostering trust and efficiency through asynchronous communication...
E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso
CHURN FM - January 31, 2024 08:00 - 46 minutes ★★★★★ - 32 ratingsToday on the show, we have Kristi Faltorusso, the Chief Customer Officer at ClientSuccess. In this episode, Kristi shares her journey from IntelliShift to her current role, revealing how her experiences have shaped her approach to customer success. Kristi then discusses the transformative imp...
E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin
CHURN FM - January 24, 2024 07:00 - 43 minutes ★★★★★ - 32 ratingsToday on the show we have Jim Schattin, the Chief Customer Officer at Algolia. In this episode, Jim shares his unique experiences in shaping customer success strategies in different technological environments. We dive deep into the contrast between cloud-based and on-premise solutions, examinin...
E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman
CHURN FM - January 17, 2024 11:00 - 49 minutes ★★★★★ - 32 ratingsToday on the show we have Kristen Berman, the CEO and co-founder of Irrational Labs, a renowned product design and behavior change lab. In this episode, Kristen shares her extensive experience in the field of behavioral economics and its application in product and marketing strategies. We delve...
E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith
CHURN FM - January 10, 2024 10:00 - 35 minutes ★★★★★ - 32 ratingsToday on the show we have Mark Ross-Smith, CEO and co-founder of Loyalty Status. Mark, an expert in travel technology and former head of Loyalty at Malaysia Airlines, shares his journey from running Australia's largest youth social network, SMS Fun, to pioneering the field of airline loyalty. I...
E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel
CHURN FM - January 03, 2024 09:00 - 33 minutes ★★★★★ - 32 ratingsToday on the show, we delve into the story of a startup's strategic pivot from Peak Performer, which had reached $900K ARR, to the inception of Inferless. This episode sheds light on the intricate decision-making process behind this pivot, exploring the challenges and considerations that come wi...
E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang
CHURN FM - December 20, 2023 06:00 - 36 minutes ★★★★★ - 32 ratingsToday on the show we have Shilpi Narang, the Chief Customer Officer of Bolt. In this episode, Shilpi shares her insights into the innovative 'Hypercare' strategy, a cornerstone of Bolt's customer onboarding process. We delve into how Hypercare ensures a seamless transition for new clients, empha...
E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen
CHURN FM - December 13, 2023 12:00 - 43 minutes ★★★★★ - 32 ratingsToday on the show, we have Dennis Mortensen, CEO and Founder of LaunchBrightly. In this episode, Dennis shares his profound insights on two pivotal strategies in the SaaS industry: Bottoms-Up vs Top-Down models. Drawing from his vast experience transitioning from x.ai to LaunchBrightly, Dennis ...
E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell
CHURN FM - December 06, 2023 08:00 - 31 minutes ★★★★★ - 32 ratingsToday on the show, we welcome Steve Cornwell, SVP of Strategy for Customer Education at Gainsight. In this episode, Steve shares insights into the transformative role of digital education in Customer Success. He discusses the shift from traditional customer engagement methods to innovative digi...
EP222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli
CHURN FM - November 29, 2023 12:00 - 37 minutes ★★★★★ - 32 ratingsToday on the show we have Dror Avieli, the Managing Director and VP of Customer Success at ConsenSys. In this episode, Dror shares his unique journey in customer success, transitioning from the traditional corporate environment at Hewlett-Packard Enterprise to the innovative world of Web 3.0 at...
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