E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown

CHURN FM

English - May 08, 2024 11:00 - 37 minutes - 25.9 MB - ★★★★★ - 32 ratings
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Previous Episode: E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions

Next Episode: E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer

Today on the show we have Heather Brown, the VP of Global Commercial Sales and Customer Success at PagerDuty.

In this episode, Heather shares her extensive experience in bridging the gap between product development and customer success to enhance company performance and customer value.

We dive into the innovative strategies PagerDuty employs to ensure these two critical areas are not just aligned but also collaboratively driving the company's growth and customer satisfaction.

Heather also discusses the evolution of her role at PagerDuty, the importance of internal collaboration, and how integrating product feedback loops can significantly impact customer retention and success.

Mentioned Resources

Product + Success: The Winning Dou for Customer Success (Tatyana Mamut)PagerDuty #IamRemarkable

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.