E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions

CHURN FM

English - May 01, 2024 08:00 - 40 minutes - 27.7 MB - ★★★★★ - 32 ratings
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Previous Episode: E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang

Next Episode: E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown

Today on the show, we have Natalie Onions, the Vice President of Customer Experience at Customer.io.

In this episode, Natalie shares her in-depth insights into the crucial role of customer champions in driving customer success and what happens when these key individuals leave the company.

We delve into the strategies that Customer.io employs to mitigate the risks associated with customer champion turnover and we wrapped up by discussing the importance of maintaining continuity and engagement in customer relationships and how to ensure the high standards of customer experience are upheld even in the face of such challenges.

Mentioned Resources

Customer.io Big Button

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