E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen

CHURN FM

English - March 27, 2024 05:00 - 37 minutes - 25.6 MB - ★★★★★ - 32 ratings
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Previous Episode: E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson

Next Episode: E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention

Today on the show we have Lizzy Rosen, the VP of Customer Success at Vendr.

In this episode, Lizzy shares her extensive experience in shaping the future of SaaS buying and how Vendr is revolutionizing the sales process to make it more efficient and transparent. We delve into the heart of objection handling, discussing how strategic approaches can significantly reduce customer churn and enhance retention rates in the competitive SaaS market.

We then explored the challenges and strategies involved in negotiation and pricing, and we wrapped up by discussing the crucial role of data in driving decisions and ensuring fair outcomes for both buyers and sellers.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter for the latest updates.

Mentioned Resources:

Gong Vendr Vitally Redefining Customer Success Without Direct Engagement