Latest Business case Podcast Episodes
Carbon Impact of the Future of Work
Digital Workspace Business Channel - October 01, 2021 11:26 - 34 minutesThis time Charles Barratt and Steve McGovern will host the session where we will discuss if employees working from home decrease the corporate carbon footprint, with our guests Shalini Singh (Sustainability Head, India, APAC and EMEA VMware) and Anjana Shanmugavel (Business Analyst Coorperate Su...
Giving Your Customers Their Lightbulb Moment with Shawn Olds, Co-Founder and CEO, boodleAI
Often Imitated: CX Stories from History - September 24, 2021 21:20 - 20 minutes ★★★★★ - 48 ratingsThere’s a lot of lore surrounding the invention of the lightbulb. But regardless of who’s side of history you’re on, Edison’s legacy is staggering. His contribution to bringing electricity to the masses is unmatched. What can CX leaders today learn from his story? Let’s find out. Today, we’re t...
Making Your CX Go Viral with Krishna Subramanian, Co-Founder and CEO, Captiv8
Often Imitated: CX Stories from History - September 16, 2021 23:46 - 22 minutes ★★★★★ - 48 ratingsWhen it comes to products being endorsed by celebrities, we don’t often think of tea sets. Pottery as a whole doesn’t tend to get a lot of time in the spotlight. But in the late 1770s, the world was a different place, and Josiah Wedgwood was a household name. His tea sets were so exquisite that ...
How to Communicate Like a Comedian with Grad Conn, Chief Experience Officer of Sprinklr
Often Imitated: CX Stories from History - September 09, 2021 21:57 - 21 minutes ★★★★★ - 48 ratingsWhen you think of the comedy greats, who comes to mind? Dave Chappelle? Tina Fey? The producers of Often Imitated? Well, there’s someone else you should be adding to that list, someone who paved the way for women, people of color, and members of the LGBTQIA+ community: Moms Mabley. Moms started...
Bake the Perfect CX with April Dunford, Founder, CEO of Ambient Strategy
Often Imitated: CX Stories from History - September 03, 2021 00:31 - 23 minutes ★★★★★ - 48 ratingsBaking soda has been a key background character in most of our lives. It’s the ingredient you forget that ruins a batch of cookies, or you accidentally knock it over in your fridge, and you might even brush your teeth with it. And when it’s not being googled over whether or not it’s interchangea...
The Business Value of a Zero Trust platform
Digital Workspace Business Channel - August 31, 2021 06:11 - 31 minutesWe think the most of us will understand how a Zero Trust approach will support the cybersecurity benefits but how can you explain the business benefits and value for your organisation? In this episode of Digital Workspace Business Podcast where we discuss the business benefits and opportunities ...
Steering Your Brand Through a Sea of Disinformation with Wasim Khaled, CEO of Blackbird.ai
Often Imitated: CX Stories from History - August 26, 2021 09:00 - 29 minutes ★★★★★ - 48 ratingsFake news and disinformation: these are new terms for age-old ideas. Even back around the turn of the 20th century, marketers were telling half-truths, bending and twisting narratives to influence perception. And believe it or not, it all started with tuna. The fishing industry had been canni...
How to Give Away Millions with Laura Barbieri, Manager, CSR & Community Relations at LG
Often Imitated: CX Stories from History - August 13, 2021 22:00 - 17 minutes ★★★★★ - 48 ratingsThese days, it’s hard to avoid headlines on what the world’s billionaires are up to. How long was Jeff Bezos in space? Is Elon Musk going to Mars? Will Rihanna ever drop that album? But one issue always tends to be front and center: how billionaires navigate donating to charity. Now, the expect...
Digital Workspace Business Channel introduction
Digital Workspace Business Channel - August 09, 2021 11:45 - 11 minutesJoin us to hear from leading experts from VMware, our partners and our customers on how they deliver and measure business value based on a Digital Workspace platform. This week,Charles Barratt, Arron Lock and Ton Hermes will introduce the WHY, WHAT and HOW of a new Digital Workspace Bussiness...
How to Save Your Customer’s (Financial) Life with Varun Krishna, SVP and Head of Consumer Finance at Mint
Often Imitated: CX Stories from History - July 30, 2021 20:14 - 19 minutes ★★★★★ - 48 ratingsIn a list of most helpful inventions and discoveries, you probably wouldn’t think to put domesticated cows at the top. But it turns out cows have saved millions and millions of human lives over the last 200+ years, and we think they deserve a little more recognition. The smallpox epidemic had r...
Sustainability Now for the Customer of the Future with Holley Chant, Director of Sustainability at Lendlease
Often Imitated: CX Stories from History - July 20, 2021 09:00 - 34 minutes ★★★★★ - 48 ratingsIn the 1800s, America was generally seen as a land of abundance and endless resources until Gifford Pinchot saw the truth. That the trees, water and nutrients of the land were being used faster than they could naturally replenish. He saw that future generations faced bare, corroding soil rather ...
Making Customer Education an Art with Ben Kovalis, Co-founder and CMO, Art AI
Often Imitated: CX Stories from History - July 02, 2021 18:53 - 18 minutes ★★★★★ - 48 ratingsBy flying above the clouds, Jacqueline Cochran also broke through the glass ceiling. During WWII, she brought women’s aviation to the forefront of the war effort. She taught women to be as good if not better at flying than the men — redefining aviation education at the time. In aviation, unders...
How to Be a CX Gladiator with Chris Hsu, Co-founder and CEO of Zibo
Often Imitated: CX Stories from History - June 23, 2021 22:20 - 16 minutes ★★★★★ - 48 ratingsWhen it comes to thrilling CX, few can compete with what was once the ultimate viewing experience: the battle between gladiators in the Roman Colosseum. Between the towering walls, packed stadiums, exotic animals, and fearsome warriors, it wouldn’t be the worst way to spend a day (unless you hap...
How to Bring Your CX Out of the Stone Age with Daniel Sines, CEO and Co-Founder of Traitify
Often Imitated: CX Stories from History - June 09, 2021 09:00 - 20 minutes ★★★★★ - 48 ratingsIn 1940, four boys wandering the hilly countryside of rural France discovered a cave filled with prehistoric paintings depicting charging bison, stags, and horses. Despite being 17,000 years old, the images were not only identifiable, but powerful. Images have been used throughout history to...
Driving Your CX to the Limit with Oliver Hughes, CMO, Red Bull Racing Honda
Often Imitated: CX Stories from History - May 19, 2021 09:00 - 21 minutes ★★★★★ - 48 ratingsFew things are more exhilarating than watching cars speed past you at over 200mph. It’s been said that car racing was invented as soon as the second car was built. So how can you compete in an industry full of turbocharged incumbents? Today we’re going to learn about how outsiders have been abl...
How to Make CX Magical with Derek Tadashi Morishita, Director of Restaurants at Sahara Las Vegas
Often Imitated: CX Stories from History - April 29, 2021 21:02 - 23 minutes ★★★★★ - 48 ratingsHarry Houdini has terrified and excited people for over 100 years. From escaping a water torture cell to being buried alive, he did it all. Though his shows changed over the years, one thing stayed the same: his audiences were entranced. But where can we find that magic today? Las Vegas, of co...
If You Called Your Customers, Would They Pick Up? with Erik Nierenberg, CEO of Litmus
Often Imitated: CX Stories from History - April 08, 2021 21:58 - 24 minutes ★★★★★ - 48 ratingsWith the invention of the phone came drama, controversy, and innovation. A phone call went from a trusted source of communication to spam calls that never end. Today, we’re going to learn about how it all started back in the day with Alexander Graham Bell. Call your friends and tell them you’ll ...
Radically Transparent CX with Aurimas Adomavicious, President of Devbridge
Often Imitated: CX Stories from History - April 02, 2021 20:05 - 19 minutes ★★★★★ - 48 ratingsBeing honest is scary enough. Doing it with your customers is a whole other ball game. From investment banking to digital consulting, radical transparency has a way transforming industries. Let’s see how it can transform your CX. In this episode of Often Imitated, we talk to Aurimas Adomaviciou...
How to Create Your CX Fantasy with JJ Zachariason, Editor-In-Chief at FanDuel and numberFire
Often Imitated: CX Stories from History - March 25, 2021 21:59 - 20 minutes ★★★★★ - 48 ratingsFantasy Football has changed the way football fans engage with what used to be a casual weekly event. It turned an entire industry on its head, and has driven engagement with its parent product, the NFL, to new heights. But how did it become such an integral part of sports culture? And how can o...
The Great Wall, Smoke Signals, and Your Communication Ethos with Erica McMannes, Founder and COO of Instant Teams
Often Imitated: CX Stories from History - March 17, 2021 20:58 - 21 minutes ★★★★★ - 48 ratingsThe Great Wall of China has been the source of lore, wonder, and mystery for thousands of years. And it turns out it also marks the beginning of mass communication. In this episode of Often Imitated, we talk to Erica McMannes about how she’s creating an exceptional remote work communication et...
Season 2 Coming Soon
Often Imitated: CX Stories from History - March 12, 2021 19:16 - 1 minute ★★★★★ - 48 ratingsWelcome back to Often Imitated! We have a really exciting announcement, Season 2 is coming! Thank you to all of you for listening. We have had over 50,000 people listen to Season 1 and it’s been fun exploring the world of cx from the past to the present. And we want to hear from you! Do ...
When is the Blind Leading the Blind a Good Thing? Featuring Nitin Pachisia, Founding Partner of Unshackled Ventures
Often Imitated: CX Stories from History - February 24, 2021 23:06 - 17 minutes ★★★★★ - 48 ratingsHistory is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system. In thi...
Never Take No For An Answer w/ Nitin Pachisia, Founding Partner of Unshackled Ventures
Often Imitated: CX Stories from History - February 24, 2021 23:06 - 17 minutes ★★★★★ - 48 ratingsHistory is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system. In thi...
Having a Super CX with Mickey Miller, CEO at Vislink
Often Imitated: CX Stories from History - February 10, 2021 22:24 - 25 minutes ★★★★★ - 48 ratingsSuper Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX. ...
Having a Super CX
Often Imitated: CX Stories from History - February 10, 2021 22:24 - 25 minutes ★★★★★ - 48 ratingsSuper Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX. ...
The Enigma and the Elephant
Often Imitated: CX Stories from History - February 04, 2021 21:06 - 20 minutes ★★★★★ - 48 ratingsAI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking. In this episode of Often Imitated, w...
The Enigma and the Elephant with Wendy Gonzalez, CEO at Sama
Often Imitated: CX Stories from History - February 04, 2021 21:06 - 20 minutes ★★★★★ - 48 ratingsAI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking. In this episode of Often Imitated, w...
A Sweet Guide to Your CX Crisis with Susy Schöneberg, Founder and Head of Flexport.org
Often Imitated: CX Stories from History - January 28, 2021 23:22 - 26 minutes ★★★★★ - 48 ratingsWhat does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify the complex, and thrive with our cx. In this episode of Often Imitated, we hear from Susy Schön...
A Sweet Guide to Your CX Crisis
Often Imitated: CX Stories from History - January 28, 2021 23:22 - 26 minutes ★★★★★ - 48 ratingsWhat does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify the complex, and thrive with our cx. In this episode of Often Imitated, we hear from Susy Schön...
The Customer Is Always Right… Right?
Often Imitated: CX Stories from History - January 22, 2021 19:34 - 21 minutes ★★★★★ - 48 ratingsThere are few customer experiences more discouraging than reading the minibar prices in your hotel room. One of them being finding out you failed a test. What does the ritzy and glitzy world of hoteliers have in common with test taking? Let’s find out. In this episode of Often Imitated, we hear...