A Sweet Guide to Your CX Crisis
Often Imitated: CX Stories from History
English - January 28, 2021 23:22 - 26 minutes - 24.6 MB - ★★★★★ - 48 ratingsManagement Business Marketing business business case study case studies case study customer startup customer experience customer service customer success entrepreneurship Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
What does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify the complex, and thrive with our cx.
In this episode of Often Imitated, we hear from Susy Schöneberg about how CX during a crisis is more important than ever.
Experience: Handling CX in a crisis.
Inspiration: Charles See and See’s Candies
Modern Day Execution: Susy Schöneberg, Founder and Head of Flexport.org
Three Takeaways
Don’t compromise your product during a crisis. Find other ways to cut back costs.A crisis is a time to elevate your CX.Focusing on partnerships with your customers allows you both to grow.Key Quotes
“Create situations where everyone is winning by working together.”“Every crisis is also a logistics crisis.” “What we're building for is not only the direct product that we are offering to our customer, but that our product actually enabled them to fulfill their missions and that our reach goes far beyond what we offer immediately to them.”Links
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This podcast is presented by Oracle CX.
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