Often Imitated: CX Stories from History
86 episodes - English - Latest episode: over 1 year ago - ★★★★★ - 48 ratingsWhat can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
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Episodes
Giving Your CX Some Movie Magic with Ruben Harris, CEO, Career Karma
August 10, 2022 00:00 - 23 minutes - 21.8 MBSunset Boulevard is considered to be one of the best movies of all time. But it was almost an abject failure. What ended up being a saving grace to the creators Billy Wilder and Charles Bracket was going directly to their viewers and hearing their feedback. And in their case…it was brutal. But going straight to their customers was their saving grace—and it might be yours too. Today’s guest, Ruben Harris, is the CEO of Career Karma, and he knows the secret to great CX is engaging directly wi...
CX by the Truckload with Dakota Semler, Co-Founder and CEO, Xos Trucks
July 22, 2022 21:53 - 17 minutes - 16.4 MBThe cupholder is an often-overlooked feature of a vehicle. But what else will willingly hold a drink, your phone, garbage, a perfectly-sized burrito, or your wallet? That’s right, your local cupholder. Now taken for granted, it was once a novel idea that came directly from customers. When CX leaders at Sears realized the weight of their customers’ opinions mattered a bit more than the C-Suite, they changed the cupholder game forever. Our guest today, Dakota Semler, Co-Founder and CEO of Xos...
Call Your CX up to the Big Leagues with Adam Grossman, CMO, Boston Red Sox and Fenway Sports
July 15, 2022 23:05 - 24 minutes - 22.1 MBBaseball has been at the heart of American culture for almost 150 years. Giving us icons like Jackie Robinson, Babe Ruth, and most importantly, Benny “The Jet” Rodriguez. But behind the bravado of men in capris, is a marketing powerhouse. Today we’re doing a deep dive into baseball marketing. Starting with Charles Finley from the 60’s and 70’s to today’s guest, Adam Grossman, CMO of the Boston Red Sox and Fenway Sports. He shares how social media has changed sports marketing, how to be bold ...
Is your CX finger-licking good? with Bob Kraut, 4-Time CMO and Current CMO, Billy Jealousy
July 02, 2022 01:19 - 23 minutes - 21.5 MBWe all love a guilty pleasure. From reality TV to Britney Spears to a 1am trip to your favorite fast food restaurant. Maybe you enjoy all three of those! There’s nothing wrong with that and here at Often Imitated we will always be team #FreeBritney. What all of these have in common is that they form consumers' experiences and emotions into creating lasting memories. No one understood that more than Pete Harman when he coined the phrase “Finger-Licking Good!” for KFC except maybe today’s gue...
Making Your CX the GOAT with Andy Pearson, VP of Creative, Liquid Death
June 23, 2022 09:00 - 21 minutes - 19.5 MBHis Airness. Mike. MJ. All names that represent the GOAT himself: Michael Jordan. When he rocked the now infamous Air Jordans in the 1985 Slam Dunk Contest, he changed the shoe game forever. His sneakers had been banned from the NBA, and subsequently became the world’s next obsession. How he turned wearing shoes into an entire empire and one of the best customer experiences of all time, is something else all together. Someone else who’s turned the mundane into a one-of-a-kind experience is...
Unclog Your CX with Dave Fink, Co-Founder and CEO, Postie
June 17, 2022 09:00 - 21 minutes - 19.5 MBFew rooms offer more emotional support than the modern bathroom. Bad date? Excuse yourself to the restroom. Need to make friends with other people in your college dorm? Funny enough, bathroom. Went a little too hard at the company offsite? Better hope you’re not running into your VP in the loo. But the bathroom used to be far less thrilling. Hundreds of years ago, it was a pot in the corner. And before that? Idk…a bush? But one man decided that pots were gross and he was going to add some d...
A Guide to Simple CX with Joe Burton, CEO, TeleSign
May 20, 2022 22:26 - 19 minutes - 18 MBMaybe you’ve noticed a common thread in every elevator you’ve ridden. They often seem to have a single name branded on the inside: Otis. Now, maybe you weren’t a child fixated on elevators and your caregivers didn’t ask you to stop pointing this out. But on the off chance you were, do we have the episode for you. When Elisha Otis entered the elevator industry in the mid 1800s, they were novel and dangerous. So he invented a way for them to become simple and secure: the elevator brake. From t...
How to Win the CX Space Race with Abakar Saidov, Co-Founder & CEO, Beamery
May 06, 2022 22:32 - 19 minutes - 17.8 MBThe Space Race was a time of exciting development in science and technology. Did Neil and Buzz actually land on the moon? Who are we to say? (Kidding!) But what we do know is that the push to leave Earth’s atmosphere drove huge advancements in the technology of the time. One of the key lessons we can learn from The Apollo Missions is that with wildly important goals come impressive feats. And that extends to your customer experience philosophy. Today, we’re hearing from Abakar Saidov, Co-Fo...
How to Get Highly Rated CX with Jodie Jansen, Chief Customer Officer, Mediafly
May 05, 2022 22:42 - 18 minutes - 16.9 MBArrested Development. Zoey’s Extraordinary Playlist. Firefly. What do these three shows have in common? Well, for starters, people apparently are pretty fed up with hearing correct opinions on how superior these shows are to everything else on TV! And secondly, they were famously canceled. Low ratings are fear of all creative projects (please leave a 5 star review below!), and the grim reaper in charge of delivering them is the all powerful Nielsen. A revolutionary during the Great Depressio...
Turning Adversity into Success, Triumph, and Achievement with David Lehman, President and COO, Birdeye
April 07, 2022 09:00 - 16 minutes - 14.8 MBWhen Peter Roget was faced with tragedy he did what all of us hope to do—he turned it into triumph. When life gave him lemons he didn’t just make lemonade. Instead, he invented a water filtration system to make all of London’s lemonade more hygienic. From mastering medicine to inventing a pocket chessboard Peter was one of the original “jack of all trades”. But one of his biggest accomplishments, successes, and achievements was creating the first ever thesaurus. When it comes to creating o...
Finding Your Niche with Ineta Jekabsone-Kempela, Global Customer Service Director, Printful
April 01, 2022 22:32 - 18 minutes - 17.4 MBLeft-handed people have spent their lives adapting to a right-handed world. Some were forced to switch to their right hands others were cursed with a life of uncomfortable scissors and smudged writing. But in 1970s San Francisco, a hero emerged. Pier 39 had a new store opening called Lefty’s. It would meet all the needs of this niche (niche?) customer group. But then one day…it all disappeared. In this episode, we’re tackling some major subjects. First, how to correctly pronounce niche. And...
Send Your CX Back to Work with Amy Yin, Founder and CEO, OfficeTogether
March 19, 2022 01:15 - 17 minutes - 15.9 MBThe phrase “return to work” sparks up a lot of emotions these days. We’ve all grown accustomed to pets on video calls, taking meetings in pajamas, and rogue child interruption. Giving that up to go back to the office can make us feel a bit conflicted. Especially if you have to return to a dreary, gray, dull, cubicle. When Robert Propst invented the Action Office back in the 1960s, he had no idea they’d devolve into corporate melancholy. Today’s guest, Amy Yin, Founder and CEO of OfficeToge...
Safeguarding Your CX with Ty Smith, Founder and CEO, CommSafe AI
March 12, 2022 00:50 - 16 minutes - 14.9 MBHumans have cared for dogs for over 30,000 years. Are puppies universally the best? Is Caspian Studios staunchly positioned as “dogs are better than cats”? Yes, to both. But it wasn’t until the 1920s when the human/dog relationship exponentially changed. When Morris Frank first met Buddy, he knew his life was forever changed. As The Seeing Eye program brought guide dogs to thousands of people, CX leaders saw a lesson to be learned. CX leaders try to get ahead of their customer’s problems an...
Mixing the Best CX Cocktail with Jake Reichert, VP of Engineering, Yotascale
March 05, 2022 00:46 - 26 minutes - 24.3 MBIt’s Friday night, the work week is over, and you’re looking to unwind. Do you want to be the type of person who orders whiskey? Sure. But at the end of the day nothing will get you in the party mood like a Mai Tai. Here at Caspian Studios, we advise that you drink responsibly…we also advise that you find your closest Mai Tai and let your hair down. Just like the perfect mixtures of a cocktail, your customer experience is a delicate balance. Our guest today, Jake Reichert, VP of Engineering...
The Ingredients to a Perfect CX with Kimberly Shenk, Co-Founder and CEO, Novi Connect
February 11, 2022 00:22 - 24 minutes - 22.9 MBWhen it comes to buying a new computer, there’s a checklist we use to see if it’ll work for us. We think about all the different components that come together to build the final product and figure out if it has the right CPU, processing power, and RAM. But at the end of the day…does it really matter if you’re just using it to send emails and watch cat videos? Well, Andy Grove and Dennis Carter at Intel think so. When they launched the “Intel Inside” campaign in 1991, suddenly people started ...
Focus on Your CX with Javier Santana, Co-Founder, Launch
January 28, 2022 20:42 - 21 minutes - 19.8 MBWhen it comes to focus groups—we’ve seen it all. From testing out yogurts to reacting to political campaigns, focus groups come in all shapes and sizes. However, they weren’t always the bastion of a free bag of chips and low quality bottled water that they are today. The first ever focus group was done to study the effectiveness of propaganda to enlist more Americans in the fight against the Nazis. And it was…rough to say the least. Luckily, it provides us with a helpful lens into what makes...
How to Collect Success with Doug Neil, Chief Marketing & Branding Officer, Chronicle
January 07, 2022 01:03 - 26 minutes - 23.8 MBWe’ve all had moments where we’ve been a little too obsessed with a movie, celebrity, or sports team. A moment when we take a step back and go “wait…did I really think dressing up like Hannah Montana for a week at school would make Miley Cyrus notice me?” (not based on true events!!). Obsessing over our passions has been a staple part of pop culture for centuries, and Berlin in the 1840s was no different. Franz Liszt was taking the world by storm, and people were losing their minds. But how ...
The Ultimate CX (Christmas Experience)
December 22, 2021 22:38 - 3 minutes - 3.55 MBSanta Claus stops by the studio to share his best advice for a successful CX (Christmas Experience). Have a great holiday season, and we’ll see you in the new year! -------- Sponsor This podcast is presented by Oracle CX. Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
Accessorize Your CX with Christopher Maiwald, Founder and Managing Director, Wasserstein Home and Lectron
December 10, 2021 23:56 - 15 minutes - 14.4 MBDoes your dog lose its mind when Saturday morning rolls around and you start vacuuming your home? Is your cat in an endless power struggle with your Roomba? Well, turns out you have two people to blame for that...and today we’re finding out how much their vacuum wars sucked. In the battle to create the first vacuum, it was actually a battle of accessorizing. Who could help you reach high places? Could this attachment reach under the couch? Are there different settings for hardwood or carpe...
Give Your Customers Barbie’s Confidence with Ron Schneidermann, CEO, AllTrails
November 12, 2021 22:28 - 22 minutes - 20.7 MBBefore 1959, little girls played with baby dolls to prepare them for motherhood and caregiving. But Ruth Handler knew girls needed a doll that could challenge their imaginations to dream bigger. And so Barbie was born. Whether she’s rocking an astronaut’s suit or a business power suit, the infamous Barbie is always confident and poised to take on the world. With over a billion Barbies sold, her confidence has empowered millions of children over the past 60 years to go after their dreams. Gi...
Make Your CX Take Flight with Danielle Harris, Managing Director, Engagement & Innovation, Elemental Excelerator
November 05, 2021 21:12 - 22 minutes - 20.3 MBWhen Joe Sutter was faced with a difficult problem, he got to do what all of us dream of doing...he got to assign his problem to someone else. He was approached by his bosses to create the world’s first jumbo jet, and he was stumped. So he went against his basic instincts and approached his fellow Boeing engineers, customers, and stakeholders, and asked for help. Joe put trust in others, and innovation ensued. And that’s what we need to facilitate with our customers as well. Danielle Harris...
Perfecting Your Contact Center with Tim McDougal, Managing Director, Deloitte Consulting, and Contact Center Offering Leader, Deloitte Digital
October 29, 2021 21:35 - 25 minutes - 23.8 MBTelethons are an iconic part of the TV experience. Seeing the donation total rise while a whole variety show plays out for hours on end is a unique form of entertainment. But putting the gimmicks aside, telethons do a great job of depicting the delicate balance of chaos and order when it comes to managing multiple calls at the same time. And that’s a balance CX leaders work to navigate every day in their contact centers. Today, we’re doing a deep dive into contact centers. We’re going to fi...
Putting Your Customer in the Driver’s Seat with Nathan Hecht, Founder and CEO, Rodo
October 23, 2021 00:30 - 22 minutes - 20.7 MBReturning a purchase can be incredibly frustrating. Whether it’s printing off a return slip or driving back to the store—it’s just annoying. But in a remote locale like Fairbanks, Alaska, returns are even more of a pain. So, in 1975, when the not-so-local Nordstrom was faced with a bizarre return, they had to decide what to do: refuse the absurd request, or go above and beyond for the customer? Today we’re learning about what makes a great return policy, and the impact it has on CX. We’ll h...
How to Strike CX Gold with Michael Gasiorek, Head of Marketing, TrustToken and Founder and CEO, Truth Cartel
October 21, 2021 23:05 - 20 minutes - 19.2 MBIs there any better feeling than trying on a new pair of jeans and finding the perfect fit? Of course not. We have a whole movie franchise based on how great of a sensation that is (Sisterhood of the Traveling Pants, for those looking for a movie recommendation)! When it comes to staple wardrobe items—a good pair of jeans is at the top of the list. And surprisingly, we have the Gold Rush to thank for that. When Levi Strauss moved to California in the 1850s, he found a community of men bondi...
The Power of Feedback with Craig Walker, Founder and CEO, Dialpad
October 08, 2021 20:14 - 26 minutes - 24 MBUnfortunately, less-than-stellar CX is commonplace. It’s a problem as old as time. Even back in 1750 AD, merchants were scamming their peers out of quality goods and running off with their money. Artifacts still exist today that show shipping merchant Ea-Nasir was notorious for some of the worst customer experiences in Mesopotamia. His reviews are in...and they’re abysmal. As CX leaders, we’d rather not have our legacy be 3,000 years of terrible reviews. So it’s important to hear what our c...
Give Your CX a Lift with Ian Andrews, Principal & Co-Founder at Power Pro iPad Leasing
October 01, 2021 18:19 - 25 minutes - 23.7 MBPicture a winter vacation in the mountains. You’re probably imagining a wood cabin, sitting by a fire in a cozy blanket, skiing, and a deep denial of hypothermia. You’re probably not picturing bunches of bananas and trains to Omaha. And yet, that’s the exact *ahem* train of thought that led James Curran to the invention of the chairlift at America’s first-ever destination ski resort in 1936. James challenged the industry standard when it came to skiing transportation. He pushed technology ...
Giving Your Customers Their Lightbulb Moment with Shawn Olds, Co-Founder and CEO, boodleAI
September 24, 2021 21:20 - 20 minutes - 18.4 MBThere’s a lot of lore surrounding the invention of the lightbulb. But regardless of who’s side of history you’re on, Edison’s legacy is staggering. His contribution to bringing electricity to the masses is unmatched. What can CX leaders today learn from his story? Let’s find out. Today, we’re talking with Shawn Olds, Co-Founder, and CEO of boodleAI on usage-based pricing and how it can revolutionize your entire customer experience. Edison adopted it back in the day. Should you? -------- "...
Making Your CX Go Viral with Krishna Subramanian, Co-Founder and CEO, Captiv8
September 16, 2021 23:46 - 22 minutes - 20.9 MBWhen it comes to products being endorsed by celebrities, we don’t often think of tea sets. Pottery as a whole doesn’t tend to get a lot of time in the spotlight. But in the late 1770s, the world was a different place, and Josiah Wedgwood was a household name. His tea sets were so exquisite that Queen Charlotte’s love for them skyrocketed his career. Even today, the influences of his work can be seen in tea sets around the world. But how does someone like Josiah get recognized by Queen Char...
How to Communicate Like a Comedian with Grad Conn, Chief Experience Officer of Sprinklr
September 09, 2021 21:57 - 21 minutes - 19.3 MBWhen you think of the comedy greats, who comes to mind? Dave Chappelle? Tina Fey? The producers of Often Imitated? Well, there’s someone else you should be adding to that list, someone who paved the way for women, people of color, and members of the LGBTQIA+ community: Moms Mabley. Moms started doing stand-up comedy in the late 1910s and her career lasted nearly 60 years. She had a specific style of dressing and speaking that kept people enamored with her. In her unassuming day dresses and ...
Bake the Perfect CX with April Dunford, Founder, CEO of Ambient Strategy
September 03, 2021 00:31 - 23 minutes - 21.9 MBBaking soda has been a key background character in most of our lives. It’s the ingredient you forget that ruins a batch of cookies, or you accidentally knock it over in your fridge, and you might even brush your teeth with it. And when it’s not being googled over whether or not it’s interchangeable with baking powder, it’s doing the work to keep our lives clean and odorless. Baking soda...kind of does it all? And the thing is, when we learn it does something new—we believe it. How on Earth d...
Steering Your Brand Through a Sea of Disinformation with Wasim Khaled, CEO of Blackbird.ai
August 26, 2021 09:00 - 29 minutes - 26.7 MBFake news and disinformation: these are new terms for age-old ideas. Even back around the turn of the 20th century, marketers were telling half-truths, bending and twisting narratives to influence perception. And believe it or not, it all started with tuna. The fishing industry had been canning salmon for decades and wanted to build a market for other fish. So, turning to tuna and its mild “chicken of the sea” flavor, a cannery executive came up with a single line that pit tuna against s...
How to Give Away Millions with Laura Barbieri, Manager, CSR & Community Relations at LG
August 13, 2021 22:00 - 17 minutes - 16.4 MBThese days, it’s hard to avoid headlines on what the world’s billionaires are up to. How long was Jeff Bezos in space? Is Elon Musk going to Mars? Will Rihanna ever drop that album? But one issue always tends to be front and center: how billionaires navigate donating to charity. Now, the expectation for the richest among us to donate money wasn’t always in place. In fact, it wasn’t until the mid-1800s that George Peabody became the first self-made millionaire to start giving back to his com...
How to Save Your Customer’s (Financial) Life with Varun Krishna, SVP and Head of Consumer Finance at Mint
July 30, 2021 20:14 - 19 minutes - 17.5 MBIn a list of most helpful inventions and discoveries, you probably wouldn’t think to put domesticated cows at the top. But it turns out cows have saved millions and millions of human lives over the last 200+ years, and we think they deserve a little more recognition. The smallpox epidemic had raged on for thousands of years, killing hundreds of millions of people, until a milkmaid in 1796 realized that her cowpox was protecting her from contracting smallpox. Edward Jenner, a surgeon and zoo...
Sustainability Now for the Customer of the Future with Holley Chant, Director of Sustainability at Lendlease
July 20, 2021 09:00 - 34 minutes - 32 MBIn the 1800s, America was generally seen as a land of abundance and endless resources until Gifford Pinchot saw the truth. That the trees, water and nutrients of the land were being used faster than they could naturally replenish. He saw that future generations faced bare, corroding soil rather than vast wilderness if those resources weren’t used sustainably. This same concept of sustainability can be applied to CX. When crafting a customer experience today, we may only be thinking about ...
Making Customer Education an Art with Ben Kovalis, Co-founder and CMO, Art AI
July 02, 2021 18:53 - 18 minutes - 17.4 MBBy flying above the clouds, Jacqueline Cochran also broke through the glass ceiling. During WWII, she brought women’s aviation to the forefront of the war effort. She taught women to be as good if not better at flying than the men — redefining aviation education at the time. In aviation, understanding your product can make the difference between life and death. Though the stakes aren’t as high for a lot of us, customer education is a crucial part of CX. Ben Kovalis, Co-founder and CMO of Ar...
How to Be a CX Gladiator with Chris Hsu, Co-founder and CEO of Zibo
June 23, 2021 22:20 - 16 minutes - 15.1 MBWhen it comes to thrilling CX, few can compete with what was once the ultimate viewing experience: the battle between gladiators in the Roman Colosseum. Between the towering walls, packed stadiums, exotic animals, and fearsome warriors, it wouldn’t be the worst way to spend a day (unless you happened to be in the show). With that level of entertainment still striking awe nearly 2,000 years later, we had to dive deep into what it takes to create a lasting CX impression. Luckily, Chris Hsu, ...
How to Bring Your CX Out of the Stone Age with Daniel Sines, CEO and Co-Founder of Traitify
June 09, 2021 09:00 - 20 minutes - 19.1 MBIn 1940, four boys wandering the hilly countryside of rural France discovered a cave filled with prehistoric paintings depicting charging bison, stags, and horses. Despite being 17,000 years old, the images were not only identifiable, but powerful. Images have been used throughout history to convey profound meaning in an instant. From Egyptian hieroglyphs to emojis,it’s like the saying goes: “a picture is worth a thousand words.” So we talked with Daniel Sines of Traitify about how he’...
Driving Your CX to the Limit with Oliver Hughes, CMO, Red Bull Racing Honda
May 19, 2021 09:00 - 21 minutes - 19.4 MBFew things are more exhilarating than watching cars speed past you at over 200mph. It’s been said that car racing was invented as soon as the second car was built. So how can you compete in an industry full of turbocharged incumbents? Today we’re going to learn about how outsiders have been able to breakthrough in Formula One racing. From the mavericks who invented a new kind of car in the 1950s, to how Red Bull Racing turned the entire sport on its head. Oliver Hughes, CMO, Red Bull Racing...
How to Make CX Magical with Derek Tadashi Morishita, Director of Restaurants at Sahara Las Vegas
April 29, 2021 21:02 - 23 minutes - 21.9 MBHarry Houdini has terrified and excited people for over 100 years. From escaping a water torture cell to being buried alive, he did it all. Though his shows changed over the years, one thing stayed the same: his audiences were entranced. But where can we find that magic today? Las Vegas, of course! We wanted to find out how eating a great steak dinner can be just as enthralling as watching Houdini escape a straightjacket. So we asked our friend Derek Tadashi Morishita of Sahara Las Vegas t...
If You Called Your Customers, Would They Pick Up? with Erik Nierenberg, CEO of Litmus
April 08, 2021 21:58 - 24 minutes - 22.3 MBWith the invention of the phone came drama, controversy, and innovation. A phone call went from a trusted source of communication to spam calls that never end. Today, we’re going to learn about how it all started back in the day with Alexander Graham Bell. Call your friends and tell them you’ll be late, because you won’t want to miss this one. In this episode of Often Imitated, Erik Nierenberg talks about the world of email, and how trust plays a key role between a purchase and an unsubscri...
Radically Transparent CX with Aurimas Adomavicious, President of Devbridge
April 02, 2021 20:05 - 19 minutes - 18.2 MBBeing honest is scary enough. Doing it with your customers is a whole other ball game. From investment banking to digital consulting, radical transparency has a way transforming industries. Let’s see how it can transform your CX. In this episode of Often Imitated, we talk to Aurimas Adomavicious about how he brings radical transparency to the tech industry. Experience: Radical transparency Inspiration: Ray Dalio Modern Day Execution: Aurimas Adomavicious, President of Devbridge Three ...
How to Create Your CX Fantasy with JJ Zachariason, Editor-In-Chief at FanDuel and numberFire
March 25, 2021 21:59 - 20 minutes - 18.9 MBFantasy Football has changed the way football fans engage with what used to be a casual weekly event. It turned an entire industry on its head, and has driven engagement with its parent product, the NFL, to new heights. But how did it become such an integral part of sports culture? And how can others create content that will be similarly engaging? Let’s find out. In this episode of Often Imitated, we talk to JJ Zachariason about how he’s making the best content for his customers at FanDuel....
The Great Wall, Smoke Signals, and Your Communication Ethos with Erica McMannes, Founder and COO of Instant Teams
March 17, 2021 20:58 - 21 minutes - 19.5 MBThe Great Wall of China has been the source of lore, wonder, and mystery for thousands of years. And it turns out it also marks the beginning of mass communication. In this episode of Often Imitated, we talk to Erica McMannes about how she’s creating an exceptional remote work communication ethos at Instant Teams. Experience: Develop a communication ethos Inspiration: Smoke signals on the Great Wall of China Modern Day Execution: Erica McMannes, Founder and COO of Instant Teams Thr...
Season 2 Coming Soon
March 12, 2021 19:16 - 1 minute - 1.41 MBWelcome back to Often Imitated! We have a really exciting announcement, Season 2 is coming! Thank you to all of you for listening. We have had over 50,000 people listen to Season 1 and it’s been fun exploring the world of cx from the past to the present. And we want to hear from you! Do you have stories you want us to tell? Do you know someone we should feature? Email [email protected]. We have some amazing guests coming up so stay tuned. If you have any other thoughts, ...
When is the Blind Leading the Blind a Good Thing? Featuring Nitin Pachisia, Founding Partner of Unshackled Ventures
February 24, 2021 23:06 - 17 minutes - 16 MBHistory is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system. In this episode of Often Imitated, we talk to Nitin Pachisia about how he’s empowering immigrant founders to do their best work at Unshackled Ventures. Experience: Never take ‘no’ for an answer Inspiratio...
Never Take No For An Answer w/ Nitin Pachisia, Founding Partner of Unshackled Ventures
February 24, 2021 23:06 - 17 minutes - 16 MBHistory is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system. In this episode of Often Imitated, we talk to Nitin Pachisia about how he’s empowering immigrant founders to do their best work at Unshackled Ventures. Experience: Never take ‘no’ for an answer Inspiratio...
Having a Super CX with Mickey Miller, CEO at Vislink
February 10, 2021 22:24 - 25 minutes - 23.1 MBSuper Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX. In this episode of Often Imitated, we talk to Mickey Miller about how he’s transforming CX of live experiences all across the world at Vislink. Experience: Getting everyone to look at the same data ...
Having a Super CX
February 10, 2021 22:24 - 25 minutes - 23.1 MBSuper Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX. In this episode of Often Imitated, we talk to Mickey Miller about how he’s transforming CX of live experiences all across the world at Vislink. Experience: Getting everyone to look at the same data ...
The Enigma and the Elephant with Wendy Gonzalez, CEO at Sama
February 04, 2021 21:06 - 20 minutes - 18.6 MBAI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking. In this episode of Often Imitated, we hear from Wendy Gonzalez about how we can best incorporate AI into our CX. Experience: Using AI to amplify your CX Inspiration: Alan Turing and cracking the Enigma Code Modern Day Execution: Wend...
The Enigma and the Elephant
February 04, 2021 21:06 - 20 minutes - 18.6 MBAI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking. In this episode of Often Imitated, we hear from Wendy Gonzalez about how we can best incorporate AI into our CX. Experience: Using AI to amplify your CX Inspiration: Alan Turing and cracking the Enigma Code Modern Day Execution: Wend...