Giving Your Customers Their Lightbulb Moment with Shawn Olds, Co-Founder and CEO, boodleAI
Often Imitated: CX Stories from History
English - September 24, 2021 21:20 - 20 minutes - 18.4 MB - ★★★★★ - 48 ratingsManagement Business Marketing business business case study case studies case study customer startup customer experience customer service customer success entrepreneurship Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
There’s a lot of lore surrounding the invention of the lightbulb. But regardless of who’s side of history you’re on, Edison’s legacy is staggering. His contribution to bringing electricity to the masses is unmatched. What can CX leaders today learn from his story? Let’s find out.
Today, we’re talking with Shawn Olds, Co-Founder, and CEO of boodleAI on usage-based pricing and how it can revolutionize your entire customer experience. Edison adopted it back in the day. Should you?
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"It's easy to build something and be convinced everybody's gonna love it, but you need to make sure that you're not putting your own bias over what customers are saying." - Shawn Olds, Co-Founder, and CEO, boodleAI
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Time Stamps
* (0:00) Can someone turn on the light, please?
* (6:21) What’s boodleAI?
* (11:57) Lamborghinis and lightbulbs
* (14:14) The pros of usage-based pricing
* (16:44) How to listen to your customers
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Sponsor
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
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Links