Having a Super CX
Often Imitated: CX Stories from History
English - February 10, 2021 22:24 - 25 minutes - 23.1 MB - ★★★★★ - 48 ratingsManagement Business Marketing business business case study case studies case study customer startup customer experience customer service customer success entrepreneurship Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Super Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX.
In this episode of Often Imitated, we talk to Mickey Miller about how he’s transforming CX of live experiences all across the world at Vislink.
Experience: Getting everyone to look at the same data
Inspiration: Super Bowl 1
Modern Day Execution: Mickey Miller, CEO Vislink
Three Takeaways
The more immersive your cx; the happier your customers will be with your product.Figure out your customer’s needs, then build your company around it.Unite your team, centralize your data, and get everyone on the same page.Key Quotes
“We focus internally on the processes to make sure that when we do introduce new technology or products, it solves their problem and solves them in a way that's super easy for them to implement.”“Try to get everything on one system, so the entire organization is seeing the same data. So there's no time spent on arguing what's real and what's not real. You have it all there.”“Design your whole business from the customer back.”Links
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