Latest Business case Podcast Episodes
The Customer Is Always Right… Right? with Mike Murphy, Founder and CEO at ProctorFree
Often Imitated: CX Stories from History - January 22, 2021 19:34 - 20 minutes ★★★★★ - 48 ratingsThere are few customer experiences more discouraging than reading the minibar prices in your hotel room. One of them being finding out you failed a test. What does the ritzy and glitzy world of hoteliers have in common with test taking? Let’s find out. In this episode of Often Imitated, we hear...
The CX Genie with Rafi Sweary, Co-founder and President at WalkMe
Often Imitated: CX Stories from History - January 15, 2021 19:39 - 22 minutes ★★★★★ - 48 ratingsHow can Mario be both a seemingly indestructible plumber and a masterclass of digital adoption? What lessons can cx learners get from 80s video games? Stay tuned because it’s about to get tubular. In this episode of Often Imitated, we hear from Rafael Sweary about how digital adoption is bringi...
The CX Genie
Often Imitated: CX Stories from History - January 15, 2021 19:39 - 22 minutes ★★★★★ - 48 ratingsHow can Mario be both a seemingly indestructible plumber and a masterclass of digital adoption? What lessons can cx learners get from 80s video games? Stay tuned because it’s about to get tubular. In this episode of Often Imitated, we hear from Rafael Sweary about how digital adoption is bringi...
Healthcare, Healthcare! Wherefore art Thou Healthcare? with Eren Bali, Co-founder and CEO at Carbon Health
Often Imitated: CX Stories from History - January 07, 2021 22:21 - 19 minutes ★★★★★ - 48 ratingsFrom Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespeare’s success? Let’s find out. In this episode of Often Imitated, we hear from Eren Bali about how...
Healthcare, Healthcare! Wherefore art Thou Healthcare?
Often Imitated: CX Stories from History - January 07, 2021 22:21 - 19 minutes ★★★★★ - 48 ratingsFrom Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespeare’s success? Let’s find out. In this episode of Often Imitated, we hear from Eren Bali about how...
A Holly Jolly Podcast
Often Imitated: CX Stories from History - December 16, 2020 23:07 - 18 minutes ★★★★★ - 48 ratingsToys play an integral role in our childhoods, and the holiday season is a time when those memories are the strongest. How have the concepts of scarcity and demand played into the successes of the world’s biggest toys? How can we apply them to our cx strategies? And most importantly, what does ou...
I Want You...to be a Homeowner
Often Imitated: CX Stories from History - December 09, 2020 22:15 - 28 minutes ★★★★★ - 48 ratingsThe USAA has spent nearly 100 years being the unassuming support of millions of military families, and then in 2009, they changed the world of banking for everyone. How did the trust they placed in their customers lead to a worldwide phenomenon and how can we do the same? We asked Alex Lofton, C...
I Want You...to be a Homeowner with Alex Lofton, Co-founder at Landed
Often Imitated: CX Stories from History - December 09, 2020 22:15 - 28 minutes ★★★★★ - 48 ratingsThe USAA has spent nearly 100 years being the unassuming support of millions of military families, and then in 2009, they changed the world of banking for everyone. How did the trust they placed in their customers lead to a worldwide phenomenon and how can we do the same? We asked Alex Lofton, C...
The Wonderful World of CX
Often Imitated: CX Stories from History - December 03, 2020 21:06 - 25 minutes ★★★★★ - 48 ratingsA trip to Disneyland is full of excitement. But even once we’ve seen it all, we still go back to experience the magic year after year. How can we have a similar impact on our customers? We asked Jacob Smith to find out. In this episode of Often Imitated, we explore how Jacob is putting his best...
The Wonderful World of CX with Jacob Smith, Co-founder at Packet
Often Imitated: CX Stories from History - December 03, 2020 21:06 - 25 minutes ★★★★★ - 48 ratingsA trip to Disneyland is full of excitement. But even once we’ve seen it all, we still go back to experience the magic year after year. How can we have a similar impact on our customers? We asked Jacob Smith to find out. In this episode of Often Imitated, we explore how Jacob is putting his best...
The Leap and the Nudge with Meggie Palmer, CEO at PepTalkHer
Often Imitated: CX Stories from History - November 19, 2020 20:36 - 31 minutes ★★★★★ - 48 ratingsSkydiving tends to be a pretty intimidating pastime. We can’t all be Tom Cruise who seemingly jumps out of airplanes on his off days. Most of us need to tandem jump, so that the person behind us can give us the nudge we need. PepTalkHer is doing the same thing in preparing women to close the wag...
The Leap and the Nudge
Often Imitated: CX Stories from History - November 19, 2020 20:36 - 31 minutes ★★★★★ - 48 ratingsSkydiving tends to be a pretty intimidating pastime. We can’t all be Tom Cruise who seemingly jumps out of airplanes on his off days. Most of us need to tandem jump, so that the person behind us can give us the nudge we need. PepTalkHer is doing the same thing in preparing women to close the wag...
EP44 - What's Coming Next
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - November 19, 2020 17:54 - 2 minutes ★★★★★ - 42 ratingsWe're going on a quick break, but this episode includes a sneak peek at what's coming up next. Thanks for a great season, and for all of the positive comments. If you love the show, consider leaving us a review on Apple Podcasts: https://lovethepodcast.com/stackingbricks Hosted on Acast. ...
EP43 - Jonathan Stark has Questions About Self Publishing
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - November 12, 2020 13:00 - 45 minutes ★★★★★ - 42 ratingsI recently joined friend Jonathan Stark on his podcast "Ditching Hourly" where he typically talks about business strategies and best practices for helping freelancers and consultants escape hourly billing. And we talked about that world of business quite a bit, including how people often copy th...
Through The Desert
Often Imitated: CX Stories from History - November 11, 2020 21:52 - 22 minutes ★★★★★ - 48 ratingsSome deserts are easy to spot on a map. Others reveal themselves by exclusion. In the 1860s, the small towns without access to news relied on The Pony Express. In 2020, information is everywhere, but one particular kind of life-saving information is incredibly hard to come by. That's what Ann Ho...
Through the Desert with Ann Holder, CEO at Odonata Health
Often Imitated: CX Stories from History - November 11, 2020 21:52 - 22 minutes ★★★★★ - 48 ratingsSome deserts are easy to spot on a map. Others reveal themselves by exclusion. In the 1860s, the small towns without access to news relied on The Pony Express. In 2020, information is everywhere, but one particular kind of life-saving information is incredibly hard to come by. That's what Ann Ho...
EP42 - What is Sales Safari? with Eteinne Garbugli
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - November 05, 2020 13:00 - 18 minutes ★★★★★ - 42 ratingsThis week I'm talking customer research with Eteinne Garbugli. Eteinne is the author of a book called Lean B2B, and after learning that his book included our Sales Safari customer research framework, I offered to talk with him and answer some of his remaining questions about the methodology. In...
The Phone Booth Moment with Kristine Steuart, CEO at Allocadia
Often Imitated: CX Stories from History - October 29, 2020 22:43 - 21 minutes ★★★★★ - 48 ratingsIt’s hard to classify a superhero cape as business-appropriate attire. But, there’s something to be learned in the pages of our favorite comic books. Confidence, and the ability to instill it in others, is a tremendously powerful tool, almost like a superpower. On this episode of Often Imitated ...
The Phone Booth Moment
Often Imitated: CX Stories from History - October 29, 2020 22:43 - 21 minutes ★★★★★ - 48 ratingsIt’s hard to classify a superhero cape as business-appropriate attire. But, there’s something to be learned in the pages of our favorite comic books. Confidence, and the ability to instill it in others, is a tremendously powerful tool, almost like a superpower. On this episode of Often Imitated ...
EP41 - Questioning Our Assumptions with David Dylan Thomas
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - October 29, 2020 12:00 - 38 minutes ★★★★★ - 42 ratingsThis week I'm stopping by The Cognitive Bias Podcast with David Dylan Thomas to riff on a topic we're both very passionate about: the intersection of ethics and capitalism. Dave is one of the best people I can think of to talk to about this because as a designer and a strategist, He spent a lot...
EP40 - Worst Boss, Best Boss with Lauren Williams
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - October 22, 2020 13:34 - 14 minutes ★★★★★ - 42 ratingsThis week I've got a quick brick for you today, on the topic of bosses. One of the things I don't think we talk about enough is how the bosses we've had inform the bosses we become, and that includes becoming our own bosses too. A few weeks back I had the chance to sit down with Lauren William...
Brick by Brick with Grant Geiger, CEO at EIR Healthcare
Often Imitated: CX Stories from History - October 21, 2020 23:04 - 27 minutes ★★★★★ - 48 ratingsExperience: Taking a new approach to health care construction Inspiration: LEGO Modern Day Execution: Grant Geiger, EIR Healthcare Three Takeaways We're familiar with technical debt in building software. But, smoothing out the mistakes of the past isn't so easy in construction. Building ho...
Brick by Brick
Often Imitated: CX Stories from History - October 21, 2020 23:04 - 27 minutes ★★★★★ - 48 ratingsExperience: Taking a new approach to health care construction Inspiration: LEGO Modern Day Execution: Grant Geiger, EIR Healthcare Three Takeaways We're familiar with technical debt in building software. But, smoothing out the mistakes of the past isn't so easy in construction. Building ho...
EP39 - Grow your Audience with Kevin Chemidlin
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - October 15, 2020 12:00 - 26 minutes ★★★★★ - 42 ratingsThis week The Tiny MBA podcast tour comes with a twist! Isn't there always a twist? Is it still a twist if you know a twist is coming? I guess M Night Shyamalan would say so.... ANYWAY. I'm bringing you an episode from a brand new show called "Grow the Show" by my friend Kevin Chemidlin and his...
What Burgers Teach Us About Two-Way Conversations with Kyle Lacy, CMO at Lessonly
Often Imitated: CX Stories from History - October 14, 2020 21:55 - 16 minutes ★★★★★ - 48 ratingsExperience: Creating two-way conversations with your customers Inspiration: In-n-Out Burgers Modern Day Execution: Kyle Lacy, CMO of Lessonly Three Takeaways Organizations need to have two-way conversations with their customers and their employees. The best customer experiences are those tha...
What Burgers Teach Us About Two-Way Conversations
Often Imitated: CX Stories from History - October 14, 2020 21:55 - 16 minutes ★★★★★ - 48 ratingsExperience: Creating two-way conversations with your customers Inspiration: In-n-Out Burgers Modern Day Execution: Kyle Lacy, CMO of Lessonly Three Takeaways Organizations need to have two-way conversations with their customers and their employees. The best customer experiences are those tha...
EP38 - Don't Pee in the Pool with Nilofer Merchant
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - October 08, 2020 12:00 - 47 minutes ★★★★★ - 42 ratingsThis week we're taking a break from the Tiny MBA podcast tour to bring you a very special conversation with a very special guest: Nilofer Merchant. Nilofer comes with some serious credentials: She's worked as an executive and strategic consultant at massive companies like Apple, Adobe, Autodes...
Finding Creativity in Constraint with Stephen Kieran, Founder at Kirean Timberlake
Often Imitated: CX Stories from History - October 07, 2020 22:15 - 24 minutes ★★★★★ - 48 ratingsInsight: The power of constraints and limitations Inspiration: Dr. Seuss’ Green Eggs and Ham Modern Day Execution: Stephen Kieran, Partner at KieranTimberlake. Three Takeaways The best creatives have a dialogue with both their audience/users and the materials they use to create. Instead of ...
Finding Creativity in Constraint
Often Imitated: CX Stories from History - October 07, 2020 22:15 - 24 minutes ★★★★★ - 48 ratingsInsight: The power of constraints and limitations Inspiration: Dr. Seuss’ Green Eggs and Ham Modern Day Execution: Stephen Kieran, Partner at KieranTimberlake. Three Takeaways The best creatives have a dialogue with both their audience/users and the materials they use to create. Instead of ...
EP37 - The stuff they don't teach you in school, with Mayur and Shahzada
Stacking the Bricks: Creators and Entrepreneurs You Can Relate To - October 01, 2020 12:00 - 26 minutes ★★★★★ - 42 ratingsOver the last few weeks, I have been visiting podcasts all across the internet, talking with entrepreneurs and creative people, just like you. And this time, I took a virtual trip to India to visit to my friends Mayur and Shai-zada on the Remote Explorers Podcast where they talk about remote wo...