Healthcare, Healthcare! Wherefore art Thou Healthcare?
Often Imitated: CX Stories from History
English - January 07, 2021 22:21 - 19 minutes - 17.7 MB - ★★★★★ - 48 ratingsManagement Business Marketing business business case study case studies case study customer startup customer experience customer service customer success entrepreneurship Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
From Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespeare’s success? Let’s find out.
In this episode of Often Imitated, we hear from Eren Bali about how vertical integration is helping him and his team at Carbon Health disrupt the healthcare industry.
Experience: Apply vertical integration for end-to-end control of a great customer experience
Inspiration: The entertainment Industry
Modern Day Execution: Eren Bali, Co-founder, and CEO of Carbon Health
Three Takeaways
If you are in a position where you can apply vertical integration, a great customer experience is likely to follow.Tightly integrated strategies will increase accessibility to your product.Vertical integration can help you disrupt industries.Key Quotes
“When you do the right thing for a customer consistently, then you get rewarded financially.”“You don't have to always have a commercial explanation for doing the right thing. If it's the right thing for the customers, just do it.”Links
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