Latest Business case study Podcast Episodes
Steering Your Brand Through a Sea of Disinformation with Wasim Khaled, CEO of Blackbird.ai
Often Imitated: CX Stories from History - August 26, 2021 09:00 - 29 minutes ★★★★★ - 48 ratingsFake news and disinformation: these are new terms for age-old ideas. Even back around the turn of the 20th century, marketers were telling half-truths, bending and twisting narratives to influence perception. And believe it or not, it all started with tuna. The fishing industry had been canni...
How to Give Away Millions with Laura Barbieri, Manager, CSR & Community Relations at LG
Often Imitated: CX Stories from History - August 13, 2021 22:00 - 17 minutes ★★★★★ - 48 ratingsThese days, it’s hard to avoid headlines on what the world’s billionaires are up to. How long was Jeff Bezos in space? Is Elon Musk going to Mars? Will Rihanna ever drop that album? But one issue always tends to be front and center: how billionaires navigate donating to charity. Now, the expect...
How to Save Your Customer’s (Financial) Life with Varun Krishna, SVP and Head of Consumer Finance at Mint
Often Imitated: CX Stories from History - July 30, 2021 20:14 - 19 minutes ★★★★★ - 48 ratingsIn a list of most helpful inventions and discoveries, you probably wouldn’t think to put domesticated cows at the top. But it turns out cows have saved millions and millions of human lives over the last 200+ years, and we think they deserve a little more recognition. The smallpox epidemic had r...
Sustainability Now for the Customer of the Future with Holley Chant, Director of Sustainability at Lendlease
Often Imitated: CX Stories from History - July 20, 2021 09:00 - 34 minutes ★★★★★ - 48 ratingsIn the 1800s, America was generally seen as a land of abundance and endless resources until Gifford Pinchot saw the truth. That the trees, water and nutrients of the land were being used faster than they could naturally replenish. He saw that future generations faced bare, corroding soil rather ...
Making Customer Education an Art with Ben Kovalis, Co-founder and CMO, Art AI
Often Imitated: CX Stories from History - July 02, 2021 18:53 - 18 minutes ★★★★★ - 48 ratingsBy flying above the clouds, Jacqueline Cochran also broke through the glass ceiling. During WWII, she brought women’s aviation to the forefront of the war effort. She taught women to be as good if not better at flying than the men — redefining aviation education at the time. In aviation, unders...
How to Be a CX Gladiator with Chris Hsu, Co-founder and CEO of Zibo
Often Imitated: CX Stories from History - June 23, 2021 22:20 - 16 minutes ★★★★★ - 48 ratingsWhen it comes to thrilling CX, few can compete with what was once the ultimate viewing experience: the battle between gladiators in the Roman Colosseum. Between the towering walls, packed stadiums, exotic animals, and fearsome warriors, it wouldn’t be the worst way to spend a day (unless you hap...
How to Bring Your CX Out of the Stone Age with Daniel Sines, CEO and Co-Founder of Traitify
Often Imitated: CX Stories from History - June 09, 2021 09:00 - 20 minutes ★★★★★ - 48 ratingsIn 1940, four boys wandering the hilly countryside of rural France discovered a cave filled with prehistoric paintings depicting charging bison, stags, and horses. Despite being 17,000 years old, the images were not only identifiable, but powerful. Images have been used throughout history to...
Driving Your CX to the Limit with Oliver Hughes, CMO, Red Bull Racing Honda
Often Imitated: CX Stories from History - May 19, 2021 09:00 - 21 minutes ★★★★★ - 48 ratingsFew things are more exhilarating than watching cars speed past you at over 200mph. It’s been said that car racing was invented as soon as the second car was built. So how can you compete in an industry full of turbocharged incumbents? Today we’re going to learn about how outsiders have been abl...
How to Make CX Magical with Derek Tadashi Morishita, Director of Restaurants at Sahara Las Vegas
Often Imitated: CX Stories from History - April 29, 2021 21:02 - 23 minutes ★★★★★ - 48 ratingsHarry Houdini has terrified and excited people for over 100 years. From escaping a water torture cell to being buried alive, he did it all. Though his shows changed over the years, one thing stayed the same: his audiences were entranced. But where can we find that magic today? Las Vegas, of co...
If You Called Your Customers, Would They Pick Up? with Erik Nierenberg, CEO of Litmus
Often Imitated: CX Stories from History - April 08, 2021 21:58 - 24 minutes ★★★★★ - 48 ratingsWith the invention of the phone came drama, controversy, and innovation. A phone call went from a trusted source of communication to spam calls that never end. Today, we’re going to learn about how it all started back in the day with Alexander Graham Bell. Call your friends and tell them you’ll ...
Radically Transparent CX with Aurimas Adomavicious, President of Devbridge
Often Imitated: CX Stories from History - April 02, 2021 20:05 - 19 minutes ★★★★★ - 48 ratingsBeing honest is scary enough. Doing it with your customers is a whole other ball game. From investment banking to digital consulting, radical transparency has a way transforming industries. Let’s see how it can transform your CX. In this episode of Often Imitated, we talk to Aurimas Adomaviciou...
How to Create Your CX Fantasy with JJ Zachariason, Editor-In-Chief at FanDuel and numberFire
Often Imitated: CX Stories from History - March 25, 2021 21:59 - 20 minutes ★★★★★ - 48 ratingsFantasy Football has changed the way football fans engage with what used to be a casual weekly event. It turned an entire industry on its head, and has driven engagement with its parent product, the NFL, to new heights. But how did it become such an integral part of sports culture? And how can o...
The Great Wall, Smoke Signals, and Your Communication Ethos with Erica McMannes, Founder and COO of Instant Teams
Often Imitated: CX Stories from History - March 17, 2021 20:58 - 21 minutes ★★★★★ - 48 ratingsThe Great Wall of China has been the source of lore, wonder, and mystery for thousands of years. And it turns out it also marks the beginning of mass communication. In this episode of Often Imitated, we talk to Erica McMannes about how she’s creating an exceptional remote work communication et...
Season 2 Coming Soon
Often Imitated: CX Stories from History - March 12, 2021 19:16 - 1 minute ★★★★★ - 48 ratingsWelcome back to Often Imitated! We have a really exciting announcement, Season 2 is coming! Thank you to all of you for listening. We have had over 50,000 people listen to Season 1 and it’s been fun exploring the world of cx from the past to the present. And we want to hear from you! Do ...
When is the Blind Leading the Blind a Good Thing? Featuring Nitin Pachisia, Founding Partner of Unshackled Ventures
Often Imitated: CX Stories from History - February 24, 2021 23:06 - 17 minutes ★★★★★ - 48 ratingsHistory is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system. In thi...
Never Take No For An Answer w/ Nitin Pachisia, Founding Partner of Unshackled Ventures
Often Imitated: CX Stories from History - February 24, 2021 23:06 - 17 minutes ★★★★★ - 48 ratingsHistory is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is creating a similar experience for entrepreneurs navigating the American immigration system. In thi...
Having a Super CX with Mickey Miller, CEO at Vislink
Often Imitated: CX Stories from History - February 10, 2021 22:24 - 25 minutes ★★★★★ - 48 ratingsSuper Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX. ...
Having a Super CX
Often Imitated: CX Stories from History - February 10, 2021 22:24 - 25 minutes ★★★★★ - 48 ratingsSuper Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same page transformed the Super Bowl, and how getting everyone looking at the same data can change CX. ...
The Enigma and the Elephant with Wendy Gonzalez, CEO at Sama
Often Imitated: CX Stories from History - February 04, 2021 21:06 - 20 minutes ★★★★★ - 48 ratingsAI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking. In this episode of Often Imitated, w...
The Enigma and the Elephant
Often Imitated: CX Stories from History - February 04, 2021 21:06 - 20 minutes ★★★★★ - 48 ratingsAI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab during WWII and lead to us being able to avoid parallel parking. In this episode of Often Imitated, w...
A Sweet Guide to Your CX Crisis
Often Imitated: CX Stories from History - January 28, 2021 23:22 - 26 minutes ★★★★★ - 48 ratingsWhat does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify the complex, and thrive with our cx. In this episode of Often Imitated, we hear from Susy Schön...
A Sweet Guide to Your CX Crisis with Susy Schöneberg, Founder and Head of Flexport.org
Often Imitated: CX Stories from History - January 28, 2021 23:22 - 26 minutes ★★★★★ - 48 ratingsWhat does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify the complex, and thrive with our cx. In this episode of Often Imitated, we hear from Susy Schön...
The Customer Is Always Right… Right?
Often Imitated: CX Stories from History - January 22, 2021 19:34 - 21 minutes ★★★★★ - 48 ratingsThere are few customer experiences more discouraging than reading the minibar prices in your hotel room. One of them being finding out you failed a test. What does the ritzy and glitzy world of hoteliers have in common with test taking? Let’s find out. In this episode of Often Imitated, we hear...
The Customer Is Always Right… Right? with Mike Murphy, Founder and CEO at ProctorFree
Often Imitated: CX Stories from History - January 22, 2021 19:34 - 20 minutes ★★★★★ - 48 ratingsThere are few customer experiences more discouraging than reading the minibar prices in your hotel room. One of them being finding out you failed a test. What does the ritzy and glitzy world of hoteliers have in common with test taking? Let’s find out. In this episode of Often Imitated, we hear...
The CX Genie
Often Imitated: CX Stories from History - January 15, 2021 19:39 - 22 minutes ★★★★★ - 48 ratingsHow can Mario be both a seemingly indestructible plumber and a masterclass of digital adoption? What lessons can cx learners get from 80s video games? Stay tuned because it’s about to get tubular. In this episode of Often Imitated, we hear from Rafael Sweary about how digital adoption is bringi...
The CX Genie with Rafi Sweary, Co-founder and President at WalkMe
Often Imitated: CX Stories from History - January 15, 2021 19:39 - 22 minutes ★★★★★ - 48 ratingsHow can Mario be both a seemingly indestructible plumber and a masterclass of digital adoption? What lessons can cx learners get from 80s video games? Stay tuned because it’s about to get tubular. In this episode of Often Imitated, we hear from Rafael Sweary about how digital adoption is bringi...
Healthcare, Healthcare! Wherefore art Thou Healthcare?
Often Imitated: CX Stories from History - January 07, 2021 22:21 - 19 minutes ★★★★★ - 48 ratingsFrom Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespeare’s success? Let’s find out. In this episode of Often Imitated, we hear from Eren Bali about how...
Healthcare, Healthcare! Wherefore art Thou Healthcare? with Eren Bali, Co-founder and CEO at Carbon Health
Often Imitated: CX Stories from History - January 07, 2021 22:21 - 19 minutes ★★★★★ - 48 ratingsFrom Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespeare’s success? Let’s find out. In this episode of Often Imitated, we hear from Eren Bali about how...
A Holly Jolly Podcast
Often Imitated: CX Stories from History - December 16, 2020 23:07 - 18 minutes ★★★★★ - 48 ratingsToys play an integral role in our childhoods, and the holiday season is a time when those memories are the strongest. How have the concepts of scarcity and demand played into the successes of the world’s biggest toys? How can we apply them to our cx strategies? And most importantly, what does ou...
I Want You...to be a Homeowner with Alex Lofton, Co-founder at Landed
Often Imitated: CX Stories from History - December 09, 2020 22:15 - 28 minutes ★★★★★ - 48 ratingsThe USAA has spent nearly 100 years being the unassuming support of millions of military families, and then in 2009, they changed the world of banking for everyone. How did the trust they placed in their customers lead to a worldwide phenomenon and how can we do the same? We asked Alex Lofton, C...
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