ServiceNow Podcasts
620 episodes - English - Latest episode: 12 days ago - ★★★★ - 12 ratingsServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
A San Diego special
March 24, 2022 17:15 - 9 minutes - 8.38 MBJoin us for a bonus episode celebrating the launch of the Now Platform San Diego release. You’ll hear about the Next Experience UI and Customer Service Management (CSM) and Field Service Management (FSM) highlights from one of our portfolio experts. See omnystudio.com/listener for privacy information.
Decision Builder with Julia Perlis
March 23, 2022 07:00 - 35 minutes - 32.4 MBWant to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the updates to Decision Builder in the San Diego release. Topics 00:00 Welcome/Introductions 04:22 Decision tables 14:29 Before decision tables existed 16:28 Decision Builder 21:20 Compatibility 23:10 V2 Availability and features 28:29 The roadmap 32:36 Contact info 33:43 Outro Links Email [email protected] Academy Session #...
Transforming Government Experience, Episode 4: Improving the Business of Government
March 18, 2022 13:00 - 24 minutes - 22.7 MBFor years the government has struggled with information silos. In the final episode of the Transforming Government Experiences podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, speaks with ServiceNow’s Global Head of State, Local and Regional Government Solutions Tom Yeatts, and Enterprise Architect John Spirko, about how to break down these silos, update information sharing and improve how government does business. See omnystudio.com/listener for privac...
Have you seen all that’s new in Now Learning?
March 16, 2022 07:00 - 5 minutes - 5.09 MBIn this episode, your co-hosts chat with a Now Learning expert to uncover all the new functionality available in the Now Learning platform. See omnystudio.com/listener for privacy information.
Transforming Government Experience, Episode 3: Delivering Excellent, Equitable and Secure Services and Experiences
March 11, 2022 14:00 - 21 minutes - 19.5 MBConstituents often reach out to the government when seeking assistance. But contacting the right person can be a challenge. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, sits down with ServiceNow’s Field Chief Technical Officer for State and Local Government, Chris Dilley, and Federal CTO Jonathan Alboum, to discuss the current challenges facing constituent services, how agencies can impr...
5. The more we talk about mental health, the easier it is to talk about
March 10, 2022 04:16 - 27 minutes - 25.2 MBIn this episode, a colleague in Hong Kong boldly shares her experiences in caring for her own mental health. She’ll first lead us through a powerful guided meditation. Then we’ll hear about her journey with clinical depression, how she took control of her life, and how she uses her story to help others care for their own mental health. We share this conversation to make space for all of us to consider our own mental health, seek help when needed, and ultimately create a better workplace. Se...
San Diego Dev Features with Chiarng Lin
March 09, 2022 07:00 - 35 minutes - 32.3 MBWith so many new features and enhancements in the San Diego release, it's easy to miss some of the things in the tools we use every day. Join me as I talk to Chairng Lin, Sr. Principal Product Manager at ServiceNow about the developer tools and what's new in San Diego. Topics 00:00 Welcome/introductions 03:18 Application authoring and deployment 06:08 Migrate legacy apps to leverage CI/CD 09:31 Diff based updates 11:30 On-prem app repo 13:07 Studio updates 15:17 Clone Management Con...
Transforming Government Experience, Episode 2: Strengthening and Empowering the Federal Workforce
March 04, 2022 14:00 - 19 minutes - 18.2 MBEmployees are the lifeblood of any organization. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, chats with ServiceNow’s Principal Digital Strategist for DoD Kevin Brooks and the Intelligence Community and Senior Principal Product Success Manager for Employee Workflows, Kevin Hall, about the President’s Management Agenda Vision. See omnystudio.com/listener for privacy information.
Conversations with Digital Transformation Champions.
March 02, 2022 18:50 - 13 minutes - 12.1 MBIn this episode Lisa Wolfe speaks with ServiceNow’s Client Executives Judy Biondo and Joe Fox who share best practices on how they guide global enterprises to achieve successful employee and IT digital transformation and how you can do the same. See omnystudio.com/listener for privacy information.
Transforming Government Experience, Episode 1: Tackling the Cybersecurity Executive Order
February 25, 2022 14:00 - 19 minutes - 18.1 MBBrush up on your knowledge of the public sector landscape this year by tuning into the Transforming Government Experience podcast. Over the course of four episodes, host James Hanson, group publisher for Federal and Technology Markets at GovExec, is joined by a medley of experts from ServiceNow that are willing to share advice on how federal leaders can prepare for the year ahead. This week’s topic: The Cybersecurity Executive Order. See omnystudio.com/listener for privacy information.
4. Who are these people anyway?
February 25, 2022 01:00 - 8 minutes - 8.09 MBWhen we started this podcast we never really introduced ourselves. We just started talking about stuff right out of the gate. So we got together to talk about who we are, where we’re from, and all that jazz. It was fun and we actually learned a few things about each other. See omnystudio.com/listener for privacy information.
Episode 38: Why 2022 is the year of continuous innovation – and the trends that’ll make it happen
February 24, 2022 16:12 - 46 minutes - 42.8 MBNerys Mutlow, Evangelist in the Chief Innovation Office for ServiceNow, chats with Ollie O’Donoghue, Senior Analyst at Teknowlogy, about ongoing transformation within businesses, why digital innovation journeys are continuing at a fast pace and what kinds of transformation can be expected in the year ahead. See omnystudio.com/listener for privacy information.
3. What happens when we start to really listen to each other?
February 23, 2022 17:27 - 44 minutes - 40.4 MBThe world of work is changing. Companies are inviting employees to bring more of their whole selves to work. And we are all complex individuals with myriad thoughts, feelings, opinions, and beliefs. What happens when we don’t agree with each other or with company policies? Today…we go there…in hopes of learning to hear each other better. See omnystudio.com/listener for privacy information.
San Diego Flow Designer with Brian Bimschleger
February 23, 2022 07:00 - 37 minutes - 34.8 MBHey Fladvocates – Are you ready? Flow Designer has several new features in the San Diego release and I've got a product manager making another appearance to tell us all about it in this episode. Topics 00:00 Welcome/Introduction 03:42 Error Handling 10:03 Save as template 16:38 Flow Diagrammer 24:08 Roadmap 35:26 Contact info 36:13 Outro Links LinkedIn Email Twitter @bimschleger Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.
Becton Dickinson takes advantage of the ServiceNow power curve
February 16, 2022 16:28 - 19 minutes - 17.9 MBIn this episode, your co-hosts chat with the platform owner of long-time customer Becton Dickinson. Tune in to find out how training and certification and expert services have helped BD grow the value of its existing ServiceNow applications. And listen to our guest share her experience with leading practices, tools, and product documentation and pass on advice for other customers embarking on a ServiceNow implementation project. See omnystudio.com/listener for privacy information.
2. The Value of Work - part 2
February 16, 2022 03:37 - 34 minutes - 31.8 MBIn this episode of Inside Work, we continue the conversation about the deeper meaning behind our work. We all take different paths to finding a career that works for us. We hear from a few colleagues about what guided them down their path. See omnystudio.com/listener for privacy information.
Episode 61: Process Optimization
February 11, 2022 18:17 - 26 minutes - 24.7 MBIn this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows for their enterprise. This episode covers: What is process optimization? Identifying and streamlining processes Evolution of the Process Optimization app Integrating Process Optimization with other capabilities Getting started with Process Optimization Plans for the futur...
Speed to Market
February 10, 2022 09:08 - 23 minutes - 21.8 MBIn the relentless race for innovation, how can tech companies streamline what they do and overcome the hurdles of operational complexity to drive faster time to market? In this episode, John Spencer speaks to Rohit Batra, VP and Head of Product, Telecommunications, Media and Entertainment, ServiceNow, about the need for speed in the XaaS era. See omnystudio.com/listener for privacy information.
Let's talk San Diego Platform Features with Andrew Barnes
February 09, 2022 07:00 - 48 minutes - 44.2 MBEvery six month's ServiceNow has a new major family release and as developers, you've got early access to these releases. Well it's that time of year again when we explore the cool new toys you get to explore. Join Andrew Barnes and me as we discuss a few of our favorites in the San Diego release. Topics 00:00 Welcome/introduction 05:06 Application Templates 10:02 Form builder 12:16 PAD and Decision Builder 15:23 UI Builder JSON Editor 18:35 UI Builder Repeater 19:58 ATF Breakpoint...
Do it the right way with ServiceNow
January 26, 2022 22:38 - 7 minutes - 6.49 MBIn this episode, learn about a brand new set of leading practice resources including reference architectures, and leadership insights designed to help you get value from ServiceNow solutions. See omnystudio.com/listener for privacy information.
SN Utils with Arnoud Kooi
January 26, 2022 07:00 - 39 minutes - 35.7 MBSN Utils is a very useful Chrome extension that provides ServiceNow developers with several useful utilities and shortcuts. On this episode of Break Point, I sit down with the author to get some inside information. Topics 00:00 Welcome/introductions 06:44 What is SN Utils? 09:55 Was this your first Chrome extension? 10:57 Chrome extension dev process. 12:55 Arnoud’s dev ops 16:01 Introducing sn-scriptsync 17:27 Comparing sn-scriptsync with ServiceNow Visual Studio Code Extension 2...
A Conversation with Kreg Steppe
January 12, 2022 07:00 - 31 minutes - 28.9 MBThe journey to become a ServiceNow Developer can take a number of paths and result in a variety of destinations. In this episode, I talk to one of my closest friends and fellow ServiceNow coworker about his adventures. Topics 00:00 Welcome and introduction 01:22 A look at CloudLabs 06:15 Kreg’s personal profile 08:23 Recent promotion 09:17 Kreg’s origin story 15:51 Typical work day 16:48 Best part of the job 18:30 Career transformation 20:56 What’s next? 25:14 Career highlight ...
How to become a ServiceNow Developer - MVPs
December 29, 2021 07:00 - 13 minutes - 12.1 MBBecoming a ServiceNow developer MVP can be a significant accomplishment in your developer journey, but just how does one become a ServiceNow developer MVP and why? Topics 00:00 Welcome/introduction 01:02 Benefits of being an MVP 03:55 What it takes to be an MVP 06:53 Timing and scale 09:53 Where to find out more 11:20 Where to find Brad 11:35 Outro Links Developer MVP 2022 Call for Candidates Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy informa...
How to become a ServiceNow Developer - Certifications and Experience
December 22, 2021 07:00 - 18 minutes - 16.9 MBDo you need to have a ServiceNow certification to get a job in the industry? And if so, how many and which ones? The answer may surprise you. Brad joins me again for another thoughtful conversation on ServiceNow certifications and experience. Topics 00:00 Welcome and introductions 01:19 Where to find certifications, the CMA and CTA 06:08 Why would someone want a certification 09:13 Show your experience 16:16 Coming up 16:39 Outro Links https://github.io https://nowlearning.servicen...
The five forces changing government episode 3: Digital Demands
December 21, 2021 19:18 - 12 minutes - 11.1 MBIn a world of disruption, agencies need the digital tools that will allow them to weather rapid change. We sat down with Joshua Bateson, a Director of Solution Consulting at ServiceNow in Australia, to discuss how agencies are approaching digital transformation among disruption, and what efforts are making the biggest impact. See omnystudio.com/listener for privacy information.
Do you know what HPM stands for?
December 17, 2021 15:48 - 8 minutes - 7.85 MBITBM Hybrid Project Management (HPM) allows you to combine more traditional and Agile development practices to best accommodate varied project requirements and business circumstances. In this episode, find out how a new Now Create success pack can help you deploy this solution. See omnystudio.com/listener for privacy information.
How to become a ServiceNow Developer - Community
December 15, 2021 07:00 - 22 minutes - 21 MBOne of the strongest assets ServiceNow has is its community – and we mean MORE than just the online forums. In this episode, Brad and I discuss the value of community and how you can be a part of this extraordinary family. Topics 00:00 Welcome 00:51 Community resources 08:48 Etiquette and good questions 14:42 Giving back 17:50 Benefits of community 21:07 Coming up 21:22 Outro Links Developer meetups Twitter Developer Portal LinkedIn Knowledge/CreatorCon SN Devs Slack Check ou...
How to become a ServiceNow Developer - Finding your path
December 08, 2021 07:00 - 13 minutes - 12.4 MBSaying "I want to be a ServiceNow Developer" is like saying "I want to be a Doctor" or "I want to work in construction". That's too broad! Brad and I discuss why this is a problem and how you can fix it to ensure your ServiceNow Developer career is satisfying and rewarding. Topics 00:00 Welcome 00:53 Why is being non-specific a problem and what you can do? 04:22 The process angle 07:06 Personal projects 09:46 Keep a portfolio 12:16 Next episode info 12:33 Outro Links Developer Port...
The five forces changing government episode 2: Hybrid workforce
December 07, 2021 21:46 - 18 minutes - 17.4 MBAfter years of needed to be present in an office to be considered productive, the way work gets done in government has fundamentally changed. But is the new, hybrid workforce model here to stay? We sat down with Alethea Murphy, who runs the Public Sector and Higher Education business at ServiceNow in Australia, to discuss the future of adaptive workplaces in government. See omnystudio.com/listener for privacy information.
1. The Value of Work - part 1
December 06, 2021 21:50 - 23 minutes - 21.5 MBIn this episode of Inside Work we explore the deeper meaning behind our work. Of course, most of us are working to get a paycheck, but what else do we want to get out of our work? How does our relationship with our work impact our happiness? We talked to some colleagues around the world to see what drives them and to reflect on why we work. See omnystudio.com/listener for privacy information.
The Value of Work - part 1
December 06, 2021 21:50 - 23 minutes - 21.5 MBIn this episode of Inside Work we explore the deeper meaning behind our work. Of course, most of us are working to get a paycheck, but what else do we want to get out of our work? How does our relationship with our work impact our happiness? We talked to some colleagues around the world to see what drives them and to reflect on why we work. See omnystudio.com/listener for privacy information.
How to become a ServiceNow Developer - Where to begin
December 01, 2021 07:00 - 17 minutes - 15.7 MBA Chinese proverb states that the journey of 1000 miles begins beneath one's feet. Becoming a ServiceNow Developer may seem like a 1000 mile journey to some. Brad Tilton joins me again to help you find out how to take those first few steps. Topics 00:00 Welcome 00:52 Where to start and fundamental skills 04:19 Brad's resources 07:26 Chuck's resources 09:00 Recognized opportunities & community 13:26 More about the developer Site 15:44 What's next 16:07 Outro Links Learn JavaScript ...
How to become a ServiceNow Developer - What is a Developer?
November 24, 2021 07:00 - 9 minutes - 8.39 MBThis is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This episode explains what a developer is and serves as an overview for the rest in the series. Topics 00:00 Welcome and introductions 03:13 What is a ServiceNow Developer? 07:09 Other parts of this series 08:14 Outro Links Developer Portal Check out the other ServiceNow pod...
The perfect cocktail
November 22, 2021 18:59 - 6 minutes - 6.25 MBListen to my guest describe how the ServiceNow Assure program allows you to blend the expertise from your chosen partner with the guidance from our own Expert Services professionals to successfully implement your project. See omnystudio.com/listener for privacy information.
Report from the Frontlines of Modernization: Delivering a Modern Navy
November 19, 2021 14:00 - 13 minutes - 12.4 MBThis Defense One State of Defense session features a discussion with Glenn Jones, ACIO, NSWC Dahlgren Division, as he shares his experiences with modernizing NAVSEA/NSWC Dahlgren Division processes via digital, integrated workflows that provide enhanced data visibility and improved efficiency. Learn about his successes and lessons learned and how other DoD organizations can apply the same approach to create a modern IT environment to deliver a competitive edge and 21st century readiness. Se...
Reducing Risk & Building a More Resilient Supply Chain
November 12, 2021 14:00 - 16 minutes - 15.1 MBHear from ServiceNow’s Shawnna Hoffman, IT Transformation Solution Sales Manager and Professor Derek Reveron, Chair of the National Security Affairs Department of the US Naval War College, as they discuss lessons learned from previous cyberattacks and hear best practices for managing cyber risk and analyzing weak links in your supply chain. *Comments are not reflective of official U.S. Government, DoD, Navy, or Naval War College views. See omnystudio.com/listener for privacy information.
A Conversation with Mark Scott
November 10, 2021 07:00 - 35 minutes - 32.3 MBIf you're still wondering if your career choice of ServiceNow can change your life – well wonder no more because my guest on this episode of Break Point has a great story to tell. Topics 00:00 Welcome and introductions 08:29 Sex, Drugs, and Rock & Roll 13:48 How has ServiceNow changed your career? 17:32 What does a typical day look like for you? 20:23 What do you like best about your job? 23:17 What do you want to do next? 24:17 Never have I ever... 28:45 Advice for new developers ...
Part 2: Transitioning Out of Military with ServiceNow and USO
November 05, 2021 11:00 - 19 minutes - 17.6 MBPart 2 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military. See omnystudio.com/listener for privacy information.
BAI Deep Dive Sept Podcast - Personalize the Customer Experience
November 04, 2021 22:05 - 19 minutes - 17.6 MBThe personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions. Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology. See omnystudio.com/listener for privacy information.
Part 1: Transitioning Out of Military with ServiceNow and USO
October 29, 2021 11:00 - 30 minutes - 28 MBPart 1 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military. See omnystudio.com/listener for privacy information.
A Conversation with James Neale
October 27, 2021 07:00 - 42 minutes - 38.7 MBJames Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his career and life have been transformed in the past few years. Topics 00:00 Welcome and introductions 10:18 How did you get your start in ServiceNow? 11:38 How has ServiceNow changed your career? 12:40 How did ShareLogic come about? 15:15 A little bit about Unifi 17:13 The origin of Xplore 20:40 James' most underutilized feature of Xplore 23:...
The five forces changing government episode 1: Citizen and customer expectations
October 25, 2021 21:27 - 15 minutes - 14.5 MBIn this podcast series, ServiceNow’s John Asquith speaks with government experts, examining a few of the major forces impacting government today. Together they explore how agency leaders are driving digital initiatives to meet today’s internal and external challenges. Citizens and customers want their government experiences to be smoother, more integrated, and faster. Long delays and in-person processes are fading (especially in the light of the pandemic). In this episode, John speaks with ...
Episode 60: Workforce Optimization for ITSM
October 22, 2021 18:45 - 17 minutes - 16.3 MBIn this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: What is Workforce Optimization? Flexible scheduling and on-call Forecasting agent demand Performance Analytics and KPIs for individual agents Using external learning resources for agents For more information, see: Product docum...
Building Back Better with the American Rescue Plan, Part 2
October 22, 2021 13:00 - 19 minutes - 17.5 MBJoin us for Part Two of a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government. See omnystudio.com/listener for privacy information.
Building Back Better with the American Rescue Plan, Part 1
October 15, 2021 13:00 - 18 minutes - 16.8 MBListen to a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government. See omnystudio.com/listener for privacy information.
Episode 37 - GBS on Now Podcast with Deloitte
October 14, 2021 11:02 - 43 minutes - 39.5 MBListen to Deloitte’s Global GBS leaders talk about the global trends within the GBS market and how GBS on Now will define the new experiences for GBS leaders in enhancing the User Experience and breaking the silos within multifunctional organizations. See omnystudio.com/listener for privacy information.
Meet Now Create
October 13, 2021 18:25 - 9 minutes - 8.48 MBTake a listen to learn about the powerful implementation assets available to you in Now Create. See omnystudio.com/listener for privacy information.
Intelligent data correlation in AIOps
October 13, 2021 16:17 - 16 minutes - 14.8 MBIn this episode, Karlis Peterson and Matt Morris join to continue the AIOPs discussion and get deeper into different use cases to reduce event noise utilizing correlation techniques. Also, check out the new Tag-based alert correlation capability in ServiceNow Store. See omnystudio.com/listener for privacy information.
Effective Presentations with Julian Mills - Part 2 - Top 10 Mistakes
October 13, 2021 07:00 - 42 minutes - 39.2 MBWe continue our series on effective presentations. We'll share our top 10 common mistakes people make while presenting and how you can avoid them to give you a better chance of people receiving your message. Topics 00:00 Welcome and introductions 03:17 Presenting in edit mode 06:44 Doing demonstrations poorly 11:25 Turning your back 15:39 Lack of practice 18:58 Reading the slides to the audience 21:22 Lack of confidence and energy 24:07 Turn off notifications 27:23 Mistakes with ...
One Story at a Time: Creating channels for people to be heard
October 08, 2021 13:00 - 7 minutes - 7.17 MBThe nature of the workplace is changing. The pandemic and the response to it has led for a need to find better ways to address employee well-being. We’re interacting with one another in new ways and organizations need to ensure that the culture and expectations can continue to be cultivated and enforced in the new hybrid environment. Hear how ServiceNow's Kevin Brooks, Principal Digital Strategist – DoD & US Intelligence Community, spoke about this at the recent ACT-IAC CX Summit. See omnys...