BAI Deep Dive Sept Podcast - Personalize the Customer Experience
ServiceNow Podcasts
English - November 04, 2021 22:05 - 19 minutes - 17.6 MB - ★★★★ - 12 ratingsTech News News Education Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Part 1: Transitioning Out of Military with ServiceNow and USO
The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions.
Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology.
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