ServiceNow Podcasts
620 episodes - English - Latest episode: 12 days ago - ★★★★ - 12 ratingsServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
Knowledge is Going Digital: What's coming!
April 08, 2020 21:26 - 10 minutes - 9.76 MBWelcome to the Knowledge is Going Digital podcast series. Tune into this lively conversation about the Knowledge 2020 Digital Experience launching May 5. Get insight into the program vision and planned content and experiences. Host: Hedy Lawrence, Knowledge Team Lead Guests: Alan Marks, ServiceNow Chief Marketing & Communications Officer and Scott Owens, ServiceNow Sr. Director, Strategic Events Platform Register for the Knowledge 2020 Digital Experience today! https://knowledge.servicenow....
DevOps Episode 7 – Charles Betz - Forrester
March 06, 2020 15:41 - 23 minutes - 21.2 MBIn this episode, we sit down and chat with Charles Betz – Principle Analyst at Forrester and hear about his outlooks from 2019 about DevOps. Hear his takes on modern operating models of IT and how he thinks this needs to evolve over the next few years. See omnystudio.com/listener for privacy information.
EMEA Episode 12 - Digital Literacy with Faez Ahmed
February 21, 2020 14:52 - 25 minutes - 23.2 MBIn this episode we'll hear from Faez Ahmed, about ServiceNow's Next Gen Programme. We'll be asking Faez about the Next Gen Programme at ServiceNow, what the programme achieves and how it's changing the future of the world of work. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
Episode 12 - Digital Literacy with Faez Ahmed
February 21, 2020 14:40 - 25 minutes - 23.2 MBIn this episode we'll hear from Faez Ahmed, about ServiceNow's Next Gen Programme. We'll be asking Faez about the Next Gen Programme at ServiceNow, what the programme achieves and how it's changing the future of the world of work. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
EMEA Episode 11 - Digital Transformation with Capita
February 11, 2020 13:46 - 24 minutes - 22.7 MBIn this episode we'll hear from Michael Noonan, about how Capita embarked on their digital transformation journey. I'll be asking Michael about Capita's digital transformation journey, how the company adopted the platform in such a short period of time, and some of his top tips for a successful implementation. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy i...
Episode 11 - Digital Transformation with Capita
February 11, 2020 13:43 - 24 minutes - 22.7 MBIn this episode we'll hear from Michael Noonan, about how Capita embarked on their digital transformation journey. I'll be asking Michael about Capita's digital transformation journey, how the company adopted the platform in such a short period of time, and some of his top tips for a successful implementation. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy i...
The Road To Knowledge: The value of Knowledge
February 05, 2020 19:05 - 14 minutes - 12.9 MBUnderstand the value of Knowledge through the perspective of Kevin Haverty, Executive Vice President of Sales. Listen as he shares his insights on the value of Knowledge and opportunities offered to all that attend. Register for Knowledge today! https://reg.rainfocus.com/flow/servicenow/knowledge2020/registration?cid=e:k20:podcast:ep2 Follow us on Twitter: twitter.com/know365?lang=en Visit the Now Community to post questions and get answers See omnystudio.com/listener for privacy informa...
DevOps Episode 6: Predict 2020 Project MP3
January 28, 2020 01:14 - 54 minutes - 50.1 MBWelcome to Episode 6 of our DevOps Podcast Series! In this episode, we do our best to summarize almost 8 hours of presentations from the Predict 2020 virtual conference held by devops.com. We break down 14 different presentations and try to capture the highlights of each and provide a summary that you can digest in the car on the way to the office. Hopefully, you will see what you care most about and dive deeper into the content they host on their site. https://predict2020.io/ See omnystudi...
DevOps: Episode 5 – Mike Wolf Agile transformations
January 15, 2020 21:12 - 25 minutes - 23.5 MBIn this episode, we sit down with Mike Wolf and discuss all things DevOps and Agile transformations. He shares many nuggets of wisdom and some of his current IP for helping companies with their transformations. His latest approach of: “Think like a startup, behave like a software company, and work like an Enterprise” encompasses the complexity of adopting DevOps at scale. Mike delivers one of the best quotes I have heard about DevOps: “Make it easy for developers to do the right thing.” You ...
EMEA Episode 10 - Developer Resources 101 Part 2
January 09, 2020 17:18 - 21 minutes - 19.8 MBIn part 2 of this 2 part episode we'll hear from Chuck Tomasi about ServiceNow's Developer Resources. We'll be asking Chuck about the ServiceNow Community, as well as the ServiceNow Developer Program. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
EMEA Episode 9 - Developer Resources 101 Part 1
January 09, 2020 00:00 - 19 minutes - 17.7 MBIn part 1 of this 2 part episode we'll hear from Chuck Tomasi about ServiceNow's Developer Resources. We'll be asking Chuck about the Now Platform, how it has grown over the years , and some examples of apps built on the platform. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
Episode 57: Optimizing concurrent licenses using SAM
January 07, 2020 20:52 - 19 minutes - 17.4 MBIn this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Software Asset Management (SAM) application, including the integration of the OpenLM license management solution in the Orlando release. This episode covers: Quick overview of Software asset management How does the SAM app help? Using the SAM app to optimize the use of concurrent licenses OpenLM integration with the SAM app Tips for getting started...
DevOps Podcast - Episode 4: Tameem Hourani @ RapDev.io
January 07, 2020 17:13 - 1 hour - 64.3 MBWelcome to Episode 4 of our DevOps Podcast Series! In this episode, we sit down with Tameem Hourani from RapDev.io to discuss all things DevOps and get more background on his career trajectory - which is an incredible story. He built incredible intellectual property at Wayfair leveraging ServiceNow and Slack and helped grandfather one of the first successful implementations of “Chat Ops” in our industry. Now, he has his own company where they are continuing to build some of the most innovati...
EMEA Episode 8 - The Future of Customer Experience
January 07, 2020 16:37 - 12 minutes - 11 MBIn this episode, we'll hear from IDC Analyst Danielle Hernandez about the current state and the future of Customer Experience (CX). Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
Episode 10 - Developer Resources 101 Part 2
December 31, 2019 11:38 - 21 minutes - 19.8 MBIn part 2 of this 2 part episode we'll hear from Chuck Tomasi about ServiceNow's Developer Resources. We'll be asking Chuck about the ServiceNow Community, as well as the ServiceNow Developer Program. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
Episode 9 - Developer Resources 101 Part 1
December 24, 2019 12:39 - 19 minutes - 17.7 MBIn part 1 of this 2 part episode we'll hear from Chuck Tomasi about ServiceNow's Developer Resources. We'll be asking Chuck about the Now Platform, how it has grown over the years , and some examples of apps built on the platform. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. " See omnystudio.com/listener for privacy information.
Episode 8 - The Future of Customer Experience
December 18, 2019 17:35 - 12 minutes - 11 MBIn this episode, we'll hear from IDC Analyst Danielle Hernandez about the current state and the future of Customer Experience (CX). Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
The Road to Knowledge: 2020 is here!
December 11, 2019 20:34 - 8 minutes - 7.4 MBThe Road to Knowledge is back and ready to kick off Knowledge 2020! Join host Hedy Lawrence as she discusses what Knowledge has in store for you this year with Kurt Smith, Senior Director of Strategic Events. Register for Knowledge today! https://reg.rainfocus.com/flow/servicenow/knowledge2020/registration Follow us on Twitter: https://twitter.com/know365?lang=en See omnystudio.com/listener for privacy information.
Episode 7 - Transforming BP's IT- Adopting Digital Ways Of Working with Roddy Barnes
November 19, 2019 16:16 - 16 minutes - 14.9 MBIn this episode, we'll hear from Roddy Barnes about how BP embarked on their digital transformation journey. Roddy Talks about BP's digital transformation journey, how the organisation's IT department first digitized itself; and what enabled the teams - and the company on the whole - to adopt a new digital way of working. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.
EMEA Episode 7 - Transforming BP's IT- Adopting Digital Ways Of Working with Roddy Barnes
November 19, 2019 16:16 - 16 minutes - 14.9 MBIn this episode, we'll hear from Roddy Barnes about how BP embarked on their digital transformation journey. Roddy Talks about BP's digital transformation journey, how the organisation's IT department first digitized itself; and what enabled the teams - and the company on the whole - to adopt a new digital way of working. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener fo...
Episode 7 - Transforming BP's IT- Adopting Digital Ways Of Working
November 19, 2019 16:14 - 16 minutes - 14.9 MBIn this episode, we'll hear from Roddy Barnes about how BP embarked on their digital transformation journey. Roddy Talks about BP's digital transformation journey, how the organisation's IT department first digitized itself; and what enabled the teams - and the company on the whole - to adopt a new digital way of working. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener fo...
Episode 6 - The Innovation Experience with Chris Pope
November 19, 2019 16:11 - 13 minutes - 12.5 MBThe Innovation Experience with Chris Pope In this Episode, we'll hear from Chris Pope about ServiceNow's new Innovation Experience. Chris talks about ServiceNow's Innovation Experience, and how intelligent automation is changing the world of work. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
EMEA Episode 6 - The Innovation Experience with Chris Pope
November 13, 2019 10:24 - 13 minutes - 12.5 MBThe Innovation Experience with Chris Pope In this Episode, we'll hear from Chris Pope about ServiceNow's new Innovation Experience. Chris talks about ServiceNow's Innovation Experience, and how intelligent automation is changing the world of work. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
Episode 5 - How To Meet Employee Expectations (Research Report) with Synco Jonkeren
November 06, 2019 09:28 - 16 minutes - 15.4 MBHow To Meet Employee Expectations (Research Report) with Synco Jonkeren In this Episode, we'll hear from Synco Jonkeren about ServiceNow's recent Employee Experience Research Report. Synco talks about the report, and how the Servicenow HR product responds. Click here to see the report Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
EMEA Episode 5 - How To Meet Employee Expectations (Research Report) with Synco Jonkeren
November 06, 2019 09:28 - 16 minutes - 15.4 MBHow To Meet Employee Expectations (Research Report) with Synco Jonkeren In this Episode, we'll hear from Synco Jonkeren about ServiceNow's recent Employee Experience Research Report. Synco talks about the report, and how the Servicenow HR product responds. Click here to see the report Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People. See omnystudio.com/listener for privacy information.
Episode 4 - How Thames Water Embarked On Their Digital Transformation Journey with Phil Taphouse
October 29, 2019 16:21 - 14 minutes - 13.2 MBHow Thames Water Embarked On Their Digital Transformation Journey with Phil Taphouse In this episode, we talk to Phil Taphouse, ServiceNow ITOM Enterprise Architect at Thames Water, about how Thames Water embarked on their digital transformation journey. Phil shares his insights into how the company adopted the platform, and the stages they went through during the implementation process. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the Wo...
EMEA Episode 4 - How Thames Water Embarked On Their Digital Transformation Journey with Phil Taphouse
October 29, 2019 16:21 - 14 minutes - 13.2 MBHow Thames Water Embarked On Their Digital Transformation Journey with Phil Taphouse In this episode, we talk to Phil Taphouse, ServiceNow ITOM Enterprise Architect at Thames Water, about how Thames Water embarked on their digital transformation journey. Phil shares his insights into how the company adopted the platform, and the stages they went through during the implementation process. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the Wo...
DevOps: Episode 3 – Jessica Constantinidis – DOES 2019 London
October 23, 2019 17:52 - 1 hour - 91.7 MBIn this episode, we sit down with Jessica Constantinidis at DOES London to discuss DevOps, Agile, and all things innovation and futures. Jessica enlightens us with tales of her incredible career and what she does at ServiceNow as an Evangelist in EMEA. She provides a ton of really great examples of companies leveraging ServiceNow for innovative use-cases. See omnystudio.com/listener for privacy information.
Episode 3 - Innovation and Digital Disruption with Karel van der Poel
October 22, 2019 15:07 - 28 minutes - 25.8 MBInnovation and Digital Disruption with Karel van der Poel In this episode of the ServiceNow EMEA Podcast, we talk to Karel van der Poel, Vice President and General Manager of Now X - ServiceNow's Future Technologies division, about what enables innovation in organisations. Karel talks about the innovator's dilemma and how ServiceNow empowers its teams to innovate. Books mentioned in this podcast: Innovators Dilemma (Clayton Christensen) Zone to win (Geoffrey Moore) Subscribe to the Service...
EMEA Episode 3 - Innovation and Digital Disruption with Karel van der Poel
October 22, 2019 15:07 - 28 minutes - 25.8 MBInnovation and Digital Disruption with Karel van der Poel In this episode of the ServiceNow EMEA Podcast, we talk to Karel van der Poel, Vice President and General Manager of Now X - ServiceNow's Future Technologies division, about what enables innovation in organisations. Karel talks about the innovator's dilemma and how ServiceNow empowers its teams to innovate. Books mentioned in this podcast: Innovators Dilemma (Clayton Christensen) Zone to win (Geoffrey Moore) Subscribe to the Service...
Episode 56: Now Community Idea Portal
October 18, 2019 15:15 - 40 minutes - 36.7 MBIn this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancements to ServiceNow products, and search, vote and comment on suggestions from other members. This episode covers: What is the ServiceNow Idea Portal feature? Implementing the Idea Portal in the Now Community Suggesting enhancements Searching, commenting and voting Community suppo...
Episode 2 - New York Release Highlights with Chris Pope
October 15, 2019 10:52 - 34 minutes - 31.6 MBNew York Release Highlights - Interview with Chris Pope In this episode of the ServiceNow EMEA Podcast, we talk to Chris Pope, VP of Innovation at ServiceNow, about the highlights from the New York product release. We hear about the increasing role of mobile in ServiceNow's offering, as well as what is new in the employee, customer and IT workflows. Chris also takes a look ahead at what is coming in the Orlando release. Subscribe to the ServiceNow EMEA Podcast for more insight and interview...
EMEA Episode 2 - New York Release Highlights with Chris Pope
October 15, 2019 10:52 - 34 minutes - 31.6 MBNew York Release Highlights - Interview with Chris Pope In this episode of the ServiceNow EMEA Podcast, we talk to Chris Pope, VP of Innovation at ServiceNow, about the highlights from the New York product release. We hear about the increasing role of mobile in ServiceNow's offering, as well as what is new in the employee, customer and IT workflows. Chris also takes a look ahead at what is coming in the Orlando release. Subscribe to the ServiceNow EMEA Podcast for more insight and interview...
Around The World With Now At Work: London
October 08, 2019 19:36 - 14 minutes - 13.7 MBCalling all Now at Work London attendees! Tune into this episode to learn more about what you'll expect at the event. You'll get insight to help you plan your itinerary with must-do activities from local experts. Register and build your agenda for Now at Work London: https://www.servicenow.com/now-at-work/london.html Join the conversation with #NowatWork19: twitter.com/know365?lang=en Become a part of the ServiceNow community: community.servicenow.com/community?id…2926ca9619ac See omnystudi...
EMEA Episode 1: Value of the ServiceNow Alliance and Channel Ecosystem
October 08, 2019 15:10 - 31 minutes - 29.2 MBThe Value Of The ServiceNow Alliance & Channel Ecosystem In this episode of the ServiceNow EMEA Podcast, we talk to Seb Fitzjohn, VP EMEA Alliances & Channel, about the value of the ServiceNow Alliance & Channel Ecosystem. We hear about the four key tenets of the Ecosystem; how it drives value for ServiceNow customers; as well as Seb's future vision for the Ecosystem. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Be...
State & Local Perspectives: Discussion with Tom Yeatts Former CTO Howard County - pt 2
September 30, 2019 20:47 - 18 minutes - 17 MBThis continuation from episode 1 includes what makes implementations successful. Listen to Part 1 > See omnystudio.com/listener for privacy information.
Episode 55: Vendor Manager Workspace
September 30, 2019 20:34 - 25 minutes - 23.6 MBIn this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating vendor data from across the platform and providing analytics to help monitor and evaluate vendor performance. This episode covers: What is vendor management? What does Vendor Manager Workspace do? Beyond the old Vendor Performance app Aggregating vendor data and evaluating performance Getting started What’s in store in future releases? For more i...
State & Local Perspectives: Discussion with Tom Yeatts Former CTO Howard County - pt 1
September 30, 2019 20:33 - 12 minutes - 11.8 MBField SC Henry Velez interviews Tom Yeatts, former CTO of Howard County. They discuss Tom's background and his experience with ServiceNow. Listen to part 2 > See omnystudio.com/listener for privacy information.
Around The World With Now At Work: Now On Now
September 19, 2019 11:00 - 11 minutes - 10.2 MBDiscover how the Now on Now team can enable you to be successful in your digital transformation journey. Find out how you can get involved in the program and speak with experts at Now at Work. Learn more about Now on Now: https://www.servicenow.com/company/how-servicenow-uses-servicenow.html Listen to Webinars: https://www.servicenow.com/events/on-demand-webinars.html Register for your local Now at Work: www.servicenow.com/now-at-work.html Join the conversation with #NowatWork19: twitter.co...
Episode 54: Service Owner Workspace
September 13, 2019 18:34 - 12 minutes - 11.4 MBIn this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers: Service Owner Workspace and Service Portfolio Management What does Service Owner Workspace do? Metrics on performance and trends Spend estimates and change impacts Integration with other ITSM apps Getting...
Around The World With Now At Work: CreatorCon
September 12, 2019 11:46 - 11 minutes - 10.7 MBCreatorCon is packing up its bags and hitting the road with Now at Work! Find out what the event is all about and how you’ll be able to get involved. Whether you’re a no-coder or a pro-coder, there’s a spot for you in CreatorCon. Register for your local Now at Work: www.servicenow.com/now-at-work.html Join the conversation with #NowatWork19: twitter.com/know365?lang=en Become a part of the ServiceNow community: community.servicenow.com/community?id…2926ca9619ac See omnystudio.com/listener f...
ServiceNow DevOps Podcast Series: Episode 2 – Chris Pope – DOES 2019 London
September 10, 2019 17:07 - 1 hour - 55.6 MBIn this episode, we sit down with Chris Pope (aka The Pope), VP of Innovation at ServiceNow, to discuss all things DevOps and related. He shares with us the history of our platform and some of the amazing things we do with it as well as coining a new term for Hybrid Agile – “Tragile” (tragic agile) – when things don’t go as well as they should and his thoughts on why that is the case. See omnystudio.com/listener for privacy information.
Around The World With Now At Work: The Now Expo
September 05, 2019 21:54 - 14 minutes - 13.3 MBHear a sneak peek of the highlights on the floor of the Now Expo at Now at Work. You'll hear what to expect from Innovation Hub demos, Customer Success focused activities, and the ServiceNow Pavilion. Register for your local Now at Work: www.servicenow.com/now-at-work.html Join the conversation with #NowatWork19: twitter.com/know365?lang=en Become a part of the ServiceNow community: community.servicenow.com/community?id…2926ca9619ac See omnystudio.com/listener for privacy information.
Around the World with Now at Work: A chat with the Content team
August 28, 2019 22:38 - 4 minutes - 4.07 MBHear from Jenae Garret and Alison Quattrocchi, "The Content Queens", as they discuss the Now at Work keynotes and sessions, the Catalog, and Agenda Builder coming to your local Now at Work. Register for your local Now at Work: www.servicenow.com/now-at-work.html Join the conversation with #NowatWork19: twitter.com/know365?lang=en Become a part of the ServiceNow community: https://community.servicenow.com/community?id=community_forum&sys_id=6f2efe72db2867808e7c2926ca9619ac See omnystudio.co...
Episode 53: Skills Management
August 19, 2019 17:00 - 27 minutes - 25.2 MBIn this episode, Manjeet Singh talks about the Skills Management application. This app makes it easy to track and manage your people’s skills and proficiency to guide training and work assignments, and to show the real value of your coaching and training efforts. This episode covers: What is skills management? Managing skills for individuals, teams and projects Automating skills assessment and management Evaluating skill gaps and training efforts Automating work assignments Getting started Sn...
DevOps Podcast - Episode1 - Richard Hawes and Eric Ledyard DevOps Overview
August 14, 2019 18:37 - 1 hour - 74.3 MBIn the premiere episode of our new DevOps podcast series - Richard Hawes and Eric Ledyard discuss the basics of what ServiceNow has planned for the DevOps space, a history of how each of them arrived at this place to work together, and some musings from the past on how we think DevOps came to be. #devops #podcast #tech #IT #cloud #agile #digitaltransformation #transformation #enterprise #scaledagile #SAFe #servicenow #ITBM #ITSM #ITIL #digitalproductmanagement #imadevops #softwaredevelopm...
Around the World with Now at Work: Digital Transformation Journey
August 14, 2019 17:12 - 7 minutes - 6.44 MBNow at Work is committed to your Digital Transformation journey. This week, Janet chats with Brad Mattick, ServiceNow Vice President of Product Marketing, about how Digital Transformation will come to life at Now at Work. Join the Now at Work Community: https://community.servicenow.com/community?id=community_forum&sys_id=6f2efe72db2867808e7c2926ca9619ac Find your Now at Work event: www.servicenow.com/now-at-work.html Follow the conversation @Know365 Twitter: twitter.com/know365?lang=en ...
Around the World with Now at Work: What is Now at Work?
August 08, 2019 01:19 - 10 minutes - 9.46 MBLearn more about ServiceNow’s global event series, Now at Work. Hear from host, Janet Kluczynski and guests Nellie Greely and Debra Sutton as they discuss the details and value the event will bring to you. Join the Now at Work Community: https://community.servicenow.com/community?id=community_forum&sys_id=6f2efe72db2867808e7c2926ca9619ac Find your Now at Work event: https://www.servicenow.com/now-at-work.html Follow the conversation @Know365 Twitter: https://twitter.com/know365?lang=en See...
Episode 52: Virtual Agent and NLU
August 02, 2019 19:38 - 21 minutes - 19.4 MBIn this episode, Darius Koohmarey and Nabil Asbi talk about the Virtual Agent feature with natural language understanding. Virtual Agent lets your apps interact with users in human conversations, and NLU helps the system figure out what they really want. This episode covers: Virtual Agent components What makes the Virtual Agent workbot different? How does NLU enhance Virtual Agent? Virtual Agent Designer What’s new in the New York release? For more information, see: Product documentation: Vi...
Workflow Quarterly: The Leadership Issue
June 21, 2019 21:35 - 5 minutes - 5.17 MBHear CIOs from JPMorgan Chase, Siemens and Horizon Blue Cross Blue Shield of New Jersey discuss how technology leadership is changing. Each issue of Workflow Quarterly publishes new research on workflow digitization. The latest installment offers insights into what it means to be a best-in-class CIO today. Read the full issue at https://workflow.servicenow.com/quarterly for expert tips, a CIO leadership maturity model and more. See omnystudio.com/listener for privacy information.