ServiceNow Podcasts
620 episodes - English - Latest episode: 12 days ago - ★★★★ - 12 ratingsServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
ServiceNow Podcast EMEA - K19 Highlights (Chris Pope & Rhiannon Prothero)
June 14, 2019 15:14 - 42 minutes - 39.2 MBWhether you attended or not, (re-)immerse yourself in some of the great content from the event. Chris Pope, VP Innovation, ServiceNow, and Rhiannon Prothero, VP, Marketing EMEA, ServiceNow share their top takeaways from across the event week. The latest from the Now Platform The secrets of success shared by our most successful customers How digital workflows make work easier and more productive across the enterprise Listen to this podcast for Chris Pope's and Rhiannon Prothero’s highlights a...
Live from Knowledge!
May 16, 2019 04:08 - 10 minutes - 9.64 MBHear directly from attendees about the value of Knowledge 2019. Thank you to all our attendees for making Knowledge 2019 the best one yet! https://knowledge.servicenow.com See omnystudio.com/listener for privacy information.
Episode 51: Change Management
April 29, 2019 20:42 - 28 minutes - 25.7 MBIn this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about: The value of change management to an organization Change types: standard, emergency and normal Managing the risks of changes The Change Advisory Board For more information, see: Product Documentation: Change...
The Road to Knowledge: Mobile App
April 25, 2019 03:17 - 8 minutes - 7.69 MBDiscover how the Knowledge Mobile App will help take your conference to the next level. https://knowledge.servicenow.com See omnystudio.com/listener for privacy information.
The Road to Knowledge: KBYG
April 25, 2019 03:13 - 20 minutes - 18.6 MBKBYG stands for Know Before You Go and this episode is chalked full with all the things we feel your should know before you attend Knowledge 2019. We can’t wait to see you in Las Vegas! https://knowledge.servicenow.com See omnystudio.com/listener for privacy information.
The Road to Knowledge: Now on Now
April 18, 2019 02:37 - 9 minutes - 8.57 MBLearn about the Now on Now program, how you'll see it in person at Knowledge, and how you can take your work to the next level with this supportive program. https://knowledge.servicenow.com See omnystudio.com/listener for privacy information.
The Road to Knowledge: Pre-conference Training and Education
April 10, 2019 22:47 - 13 minutes - 12.6 MBHear from ServiceNow experts Cat Lang and Andy Ho about Pre-conference and training at Knowledge. Learn how you will become best prepared to take your work to the next level at Knowledge 2019. https://knowledge.servicenow.com See omnystudio.com/listener for privacy information.
Episode 50: Walk-Up in Madrid
April 08, 2019 21:18 - 28 minutes - 25.7 MBIn this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers: New features for requestors Agent Workspace for walk-up technicians Advanced Work Assignment for routing work Tips for smooth m...
The Road to Knowledge: *Bonus* The Content Scheduler
April 04, 2019 21:04 - 3 minutes - 3.52 MBIt’s time to get planning! Hear from Jenae Garret, the Director of Marketing Programs at ServiceNow, as she walks us through using the Content Scheduler. Get the most out of your Knowledge with sessions made just for you and your workflow. See omnystudio.com/policies/listener for privacy information.
The Road to Knowledge: Customer Success at Knowledge
April 04, 2019 21:02 - 14 minutes - 13.7 MBHear insight about Customer Success at ServiceNow and Knowledge from Karen Cangialosi, the Director of Marketing at ServiceNow. Learn how your success is our main goal at Knowledge 2019. *Bonus* learn about the Content Scheduler. See omnystudio.com/policies/listener for privacy information.
Episode 49: Coaching application
March 26, 2019 21:41 - 26 minutes - 24 MBIn this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers: Roles: coach and trainee The coaching process Virtual coaching Building coaching into a workflow Integrating other ServiceNow capabilities For more information, see: Product Documentation:...
The Road to Knowledge: The ServiceNow Brand
March 26, 2019 02:26 - 13 minutes - 12.8 MBGet an inside listen to the ServiceNow brand and its evolution. Understand how the ServiceNow brand will come to life at Knowledge 2019. See omnystudio.com/policies/listener for privacy information.
The Road to Knowledge: CreatorCon
March 20, 2019 00:49 - 9 minutes - 9.05 MBLearn how you can take part in the developer fun at Knowledge’s CreatorCon. Hear from Howard Beader, the Senior Director of Platform Product Marketing and CreatorCon expert. See omnystudio.com/policies/listener for privacy information.
Episode 48: Mobile Platform and Mobile Studio
March 15, 2019 15:48 - 21 minutes - 19.6 MBIn this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Mobile capabilities and features Using native phone functionality Using Mobile Studio to create mobile apps Using Virtual Agent on the mobile platform Roadmap for the future For more information, see: Product Documentation: Mobile navigation and configuration Product Documentation: ServiceNow mobile release notes - Madrid...
The Road to Knowledge: Customer & Employee Workflows and the Now Platform, Part 2
March 14, 2019 01:46 - 16 minutes - 15.4 MBIn part-two of the Six Conversations episode, you will hear from ServiceNow experts Todd Zambrovitz, Holly Simmons, and Mike Vilimeck on how Employee and Customer Workflows and The Now Platform are transforming the work experience and how they will come to life at Knowledge. See omnystudio.com/policies/listener for privacy information.
The Road to Knowledge: Six Conversations - IT Workflows, Part 1
March 07, 2019 23:30 - 19 minutes - 17.7 MBIn this two-part episode, you will hear from ServiceNow experts Piero DePaoli, Chanda Dani, and David Flesh on how IT Workflows are transforming the IT experience and how they will come to life at Knowledge. See omnystudio.com/policies/listener for privacy information.
Episode 47: Flow Designer
March 07, 2019 19:06 - 23 minutes - 21.9 MBIn this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Flow Designer vs Workflow IntegrationHub for integrating third-party APIs Evolution – past, present, and future New features for the Madrid release For more information, see: Product Documentation: Flow Designer Product Documentation: Flow Designer release notes – Madrid Community blog post: Best Practices for Flow Des...
What is Knowledge? A chat with Scott Schenker
February 21, 2019 21:04 - 15 minutes - 14.6 MBLearn more about ServiceNow’s annual user conference, Knowledge, where extraordinary people gather to take their work to the next level. Visit https://knowledge.servicenow.com to register to attend May 5-9, 2019 in Las Vegas, NV. See omnystudio.com/policies/listener for privacy information.
Episode 46: IBM Watson on the Now Platform
December 17, 2018 22:15 - 21 minutes - 19.4 MBIn this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers: What can Watson do for you? How is Watson integrated into the Now Platform? How to start using Watson Watson use cases For more information, see: Community blog post: Easily Connect ServiceNow to IBM Watson Services Community white paper: ServiceNow Integration with IBM Watson Conversation Service Download at Servi...
PartnerNow Podcast: How to Build your Brand on the ServiceNow Community
July 31, 2018 22:30 - 7 minutes - 6.52 MBLisa Latour, Community Engagement and Marketing Manager, talks about the ServiceNow Community –what it is, why you should participate, and how to become an Expert. See omnystudio.com/policies/listener for privacy information.