ServiceNow Podcasts
620 episodes - English - Latest episode: 12 days ago - ★★★★ - 12 ratingsServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission Value
July 03, 2024 18:46 - 30 minutes - 27.8 MBThis session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development. Featured Speakers: • Chris Geer, Creator Workflows SC Technical Director, ServiceNow • Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporatio...
Removing technical debt roadblocks
July 01, 2024 00:00 - 7 minutes - 6.68 MBJoin Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined by the market. Listen now to get the inside scoop on technical debt strategies from the experts. See omnystudio.com/listener for privacy inf...
ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)
June 28, 2024 13:00 - 34 minutes - 31.6 MBThis session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of Se...
Addressing your technical debt
June 26, 2024 17:00 - 8 minutes - 7.37 MBJoin Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concept. Listen now to learn about how you can take a holistic look at your risks. See omnystudio.com/listener for privacy information.
Episode Eleven: Experian - Putting AI and automation to work
June 26, 2024 15:12 - 11 minutes - 10.8 MBUnlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations. In this episode we sit down with Sally Anne Hicks, Global VP of Automation at Experian, to learn how the organisation is taking automation beyond task-level improvements. Tune in for insig...
2024 Devvies Winners with Josh Barbour and Kristina Vinson
June 26, 2024 07:00 - 29 minutes - 27.4 MBThe Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 12:35 Outcomes 15:15 Challenges 19:43 The roadmap 21:50 How did you hear about The Devvies? 25:46 Advice for future applicants 2...
Mastering Cyber Risk and Resilience with Melissa Cohoe
June 25, 2024 16:34 - 15 minutes - 14.4 MBIn this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience. See omnystudio.com/listener for privacy information.
Operational Resilience: Beyond the Checkbox
June 25, 2024 16:34 - 21 minutes - 19.9 MBIn this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment. See omnystudio.com/listener for privacy information.
Tackling AI and Risk in Financial Services with Geoff Hauge
June 25, 2024 16:33 - 10 minutes - 9.73 MBIn this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in cybersecurity and risk management, shedding light on the challenges and opportunities that AI presents. Whether you’re a seasoned professional or ...
Navigating Operational Resilience and AI in Modern Risk Management
June 25, 2024 16:33 - 28 minutes - 26.2 MBIn this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations. See omnystudio.com/listener for privacy information.
What is Technical Debt?
June 24, 2024 17:56 - 5 minutes - 5.04 MBJoin Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it becomes to unwind the debt. Listen now to hear from the experts about what technical debt can mean for your organization. See omnystudio.com/l...
ServiceNow Federal Forum 2024: Securing Intelligent Transformation with Gen AI
June 21, 2024 13:00 - 46 minutes - 42.3 MBGenerative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected. Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow • Alexis Bonnell, Chief Information Officer, Director of the Digita...
ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success
June 14, 2024 06:09 - 25 minutes - 23.6 MBEngaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees. Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceN...
Career Conversation with Aylee Andersen
June 12, 2024 07:00 - 30 minutes - 27.5 MBWe never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as ServicNow MVP 13:11 Knowledge 24 experience 16:58 Aylee's ServiceNow "comfort zone" 18:20 Career pivot 21:24 Future plans 21:54 Car...
A discussion about customer success
June 12, 2024 07:00 - 19 minutes - 17.7 MBHarshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. Have a question or comment about the Accelerate Podcast series? Email us at [email protected] See omnystudio.com/listener for privacy information.
ServiceNow Federal Forum 2024: Trust & Simplicity - How Government Can Lead the Way on AI
June 07, 2024 13:00 - 17 minutes - 16.1 MBWith AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Saf...
AIOps Continual Improvement
June 06, 2024 14:33 - 19 minutes - 17.5 MBJason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here. See omnystudio.com/listener for privacy information.
Collaborative Work Management - with Doug Page and Irene Vieth
June 05, 2024 08:00 - 21 minutes - 19.2 MBIn this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights ...
ServiceNow Federal Forum 2024: Seamless Innovation at Scale
May 31, 2024 13:00 - 33 minutes - 30.6 MBAs Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologie...
Bringing Your Value Together
May 29, 2024 17:00 - 7 minutes - 7.1 MBJoin Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization. Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management. See omnystudio.com/listener for privacy information.
Episode Ten: Smart CT - keeping innovation flowing for continuous improvement
May 29, 2024 12:45 - 13 minutes - 12.5 MBAs business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in f...
Creator Studio with Chris Haas
May 29, 2024 07:00 - 28 minutes - 26.2 MBRecently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Studio 15:26 Best practices 17:34 Files created by Creator Studio 20:07 Compatibility with other studios 24:01 Takeaways 26:11 Out...
ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation
May 24, 2024 13:00 - 33 minutes - 30.5 MBAutomation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured Speakers: • Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow • Bob Cunningham, Executive Director for Enterprise Comm...
Controlled Friction and AI - wtih Di Le and Hayley Mortin
May 22, 2024 08:00 - 32 minutes - 29.4 MBOn this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the developm...
Value Stream: It's All About the Process
May 21, 2024 17:00 - 6 minutes - 6.33 MBJoin Fred Champlain and Andy Jordan as they dive into how organizations can actually implement business focused value streams. While talking value stream may come naturally for most leaders, walking the walk is often harder, as reimagining your business is no small feat. You must asses your organization and find where there opportunities for improvement, sort out business processes, and many other steps. Often through this process you may find organizational friction or conflict of ownersh...
Building a better together approach to ERP modernization
May 17, 2024 16:55 - 30 minutes - 27.8 MBIn this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Richard Motteram, Chief Digital Officer at Eviden, about ERP modernization. Richard discusses integrating modern SaaS platforms like ServiceNow with legacy ERP systems, highlighting the urgency due to SAP's 2027 S/4HANA migration mandate. He shares a case study on automating a payment remittance process using ServiceNow, resulting in significant time and cost savings. Richard emphasizes AI's role an...
Overcoming roadblocks and rethinking opportunities in ERP modernization
May 17, 2024 16:54 - 24 minutes - 22.8 MBIn this episode of the Innovation Today Podcast, Spencer Bemiller from ServiceNow interviews Abhi Joshi, Senior VP at NTT Data Services, about ERP modernization. Abhi discusses challenges with transitioning to SAP's S/4HANA, such as high costs and project timelines. He emphasizes using technologies like ServiceNow to streamline processes and enhance automation, sharing a case study from the medical devices sector. Abhi envisions enterprise-wide automation leveraging advanced technologies for...
Leverage small wins to drive big gains in ERP modernization
May 17, 2024 16:53 - 23 minutes - 21.4 MBIn this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Girish Srinivasan, Partner at Deloitte, about ERP modernization. Girish emphasizes the need for businesses to migrate from on-premises ERP systems to cloud-based solutions like SAP S/4HANA. He discusses how combining ERP with platforms like ServiceNow can streamline workflows, save time, and enhance efficiency. Girish also highlights the role of AI in automating tasks and encourages starting with sm...
ServiceNow Federal Forum 2024: ServiceNow Keynote
May 17, 2024 13:00 - 37 minutes - 34.8 MBChris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force. Featu...
How is Value Delivered?
May 16, 2024 23:50 - 6 minutes - 5.88 MBJoin Fred Champlain and Andy Jordan as they break down the misconceptions and provide light around value stream management. Many people think value stream starts and ends with development, but what about the more important aspects: the business architecture value stream. At the end of the day businesses whether they are product or service focused run along value streams. By going through the discovery process, value stream management optimization brings clarity to the broader organization....
Getting ready for the AIOps project
May 16, 2024 15:00 - 21 minutes - 20.1 MBIn this episode, we discuss how to get started on your AIOps journey. Learn from Alexander and Akif as they share the tips and tricks to build an AIOps team, get sponsorship, and start your first use cases. Grab this ebook to learn more. https://www.servicenow.com/lpebk/deliver-digital-services-predictive-aiops.html See omnystudio.com/listener for privacy information.
CreatorCon 2024 Recap with Chuck and Lauren
May 15, 2024 07:00 - 52 minutes - 48.3 MBKnowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh. Topics 00:00 Welcome/Intro 02:27 Writing a lab 09:31 Putting together keynote 18:47 The new developer theme 22:36 Hackathon 24:23 MVPs 27:27 The Japan closing session 31:58 Pranav's contributions 33:45 Closing party 35:21 Dev Advocate Photo Op 37:53 Taking a look at 42:34 Call to action 48:45 Outro Links This episode's blog link ...
Cloud Cost Management with Abhi Roy - TechBytes
May 08, 2024 08:00 - 19 minutes - 17.7 MBAbhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNow Host - Steve Miller Episode Producer - Chris Price For more information head over to our d...
Here Comes CreatorCon with the Dev Advocates
May 01, 2024 07:00 - 36 minutes - 33.8 MBKnowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics 00:00 Welcome/Intro 02:35 What the advocates are doing 15:44 Dos and Don'ts...
Navigating the waters ahead of Gen AI
April 30, 2024 20:57 - 10 minutes - 9.55 MBJoin Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with Servicenow. From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day. Listen now to hear more about specific ServiceNow Gen AI features and how every pe...
What's the vision for AI strategy execution?
April 26, 2024 22:39 - 14 minutes - 13 MBJoin Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy. Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it...
Episode Nine: Mitie - turning operational efficiency into public benefit
April 25, 2024 12:12 - 12 minutes - 11.8 MBMitie is one of the UK’s leading facilities management and strategic outsourcing firms, delivering services anywhere from schools, to hospitals, transport hubs and commercial spaces. But as these environments — and the people in them — constantly change, Mitie needs to stay one step ahead. That’s why, in this episode, we speak to Anindya Biswas, Chief Product Officer at Mitie, to find out how the business is using technologies like AI to soup up operational efficiency — and, ultimately, p...
Writing and AI with Katie Ott - TechBytes
April 24, 2024 08:00 - 14 minutes - 13.6 MBOn this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also point...
Gen AI - The Importance of Strategy
April 19, 2024 19:47 - 11 minutes - 10.9 MBJoin Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology. With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the...
Powerful demos with Anoosha Garimella and Amit Kumar
April 17, 2024 07:00 - 37 minutes - 34.6 MBAs a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics 00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Delivering the demo 30:53 After the demo 34:32 Contact info 35:33 Outro Links Anoosha Garimella Amit Kumar Highlights Who - ...
Linguistics and Language in GenAI
April 10, 2024 08:11 - 24 minutes - 22.2 MBOn this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for custom...
How ServiceNow Impact can help you get started on your generative AI journey
April 09, 2024 07:00 - 16 minutes - 15.6 MBJoin us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey. Have a question or comment about the Accelerate Podcast series? Email us at [email protected] See omnystudio.com/listener for privacy information.
Live from Washington DC with Allen Andreas and Kanika Tolver
April 03, 2024 07:00 - 17 minutes - 15.6 MBOur community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics 00:00 Welcome 01:21 Intros and Thoughts on Washington DC release 04:31 Thoughts on AI 07:16 ServiceNow career storiees 12:29 Advice for people starting their ServiceNow journeys 15:41 Outro Links Video: Full keynote Check out the other ServiceNow podcasts. See omnys...
The Future of Hybrid
March 30, 2024 00:20 - 8 minutes - 8.09 MBJoin Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead. Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to ...
UX Research and AI with Jessa Anderson
March 27, 2024 18:35 - 21 minutes - 19.6 MBIn this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of pers...
What's Driving Hybrid Trends?
March 26, 2024 01:07 - 6 minutes - 6.28 MBJoin Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry. It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work...
Casual Conversation with Chuck Tomasi
March 20, 2024 14:00 - 51 minutes - 46.7 MBIt's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Break Point 04:16 Relationship with Siblings 06:51 Chuck's Wife, Donna 13:09 Conventions 16:16 Exploratory Career Path 21:11 Story of "The Bowtie" 26:43 Battle with Cancer 32:36 Knowledge 38:57 Lasting Impact at ServiceNow 42:15 Finding Passion in a Career 45:20 Conclusion & Surprise! Links Check out the other ServiceNo...
Life After ChatGPT with Di Le and Hayley Mortin - Episode 68
March 20, 2024 07:05 - 23 minutes - 21.8 MBThis episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles...
World of Work - The Rise of Hybrid
March 19, 2024 19:12 - 9 minutes - 8.26 MBJoin Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility. Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital s...
British Telecom accelerates innovation with ServiceNow Training
March 19, 2024 16:47 - 18 minutes - 16.7 MBIn this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow. See omnystudio.com/listener for privacy information.