ServiceNow Podcasts
620 episodes - English - Latest episode: 12 days ago - ★★★★ - 12 ratingsServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
Conversation with The Devvies Winners
October 18, 2023 07:00 - 28 minutes - 25.8 MBWe know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future. Topics 00:00 Welcome/Introductions 08:19 The Devvies Defined 09:46 The winning application 11:28 The submission process 13:15 The video 15:44 The grill session 16:38 What can we improve? 19:06 Defe...
ServiceNow Government Transformation Series: David Hegarty, Director, Success Architecture – Federal at ServiceNow
October 13, 2023 12:55 - 19 minutes - 18.1 MBToday's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to d...
Understanding the growing importance of ServiceOps in organizations large and small
October 11, 2023 12:26 - 29 minutes - 27.2 MBIn this episode of Innovation Today, host Spencer Beemiller talks with John “Rook” Jones, Senior Solutions Architect at Beyond20. During the interview Rook explains the complexities of CMBD, how technology plays a role in services and the importance of taking an organizational approach to ensure success. See omnystudio.com/listener for privacy information.
The story behind Rapid IT modernization and how to navigate it
October 11, 2023 12:26 - 37 minutes - 33.9 MBJoin us for an exciting episode of Innovation Today, as host Spencer Beemiller, engages in a compelling conversation with Vinny Viola, VP of Product and Innovation, and Derek Truesdell, CTO, at Intact Technology. Get ready to explore the fascinating journey of rapid IT modernization and discover invaluable insights on how businesses can successfully navigate this transformative process. Tune in now to gain expert perspectives from Vinny and Derek. See omnystudio.com/listener for privacy in...
Unveiling the World of Service Operations: Exploring Benefits and Challenges
October 11, 2023 12:25 - 9 minutes - 9.01 MBIf your competitor is innovating at a faster rate than you are, what will you do? Join Jim Van Over, ServiceNow Field Innovation Officer and Sunny Raina, Associate Vice President at Hexaware to see how service operations—service management and IT operations, along with AI and automation—drives productivity and innovation so you can keep your competitive edge. See omnystudio.com/listener for privacy information.
Shadowing a CSM Implementation
October 11, 2023 04:04 - 39 minutes - 36.6 MBIn this episode, we will interview Matt Wilson. He began with an engineering degree but transitioned to a military career, serving for six years in combat deployments. Eventually, he embarked on a customer experience (CX) journey which highlights his adaptability and willingness to learn, which has led to a successful and diverse career path. The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience ...
ServiceNow Government Transformation Series: Nichole Francis Reynolds, VP and Global Head of Government Relations at ServiceNow
October 06, 2023 12:55 - 24 minutes - 22.6 MBToday's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ServiceNow. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, and works closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives. Nichole's responsibilities also include to develop and lead alignment strategies to help grow t...
Building with ATF up front with Harshdeep Garg and Raghuveer Moorthy
October 04, 2023 07:00 - 29 minutes - 26.7 MBThere's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts. Links NowCreate LinkedIn: Harshdeep Garg NowLearning ATF Micro-cert ServiceNow Docs: ATF LinkedIn: Raghuveer Moorthy Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.
ServiceNow Impact Vancouver release
October 03, 2023 23:12 - 17 minutes - 16.1 MBIn this episode, Ryan Lounsbury, head of ServiceNow Impact Product Management, discusses the Impact Vancouver release and its new features. Learn more about ServiceNow Impact here: https://www.servicenow.com/impact.html Have a question or comment about the Accelerate Podcast series? Email us at [email protected]. See omnystudio.com/listener for privacy information.
Turn risk into a competitive advantage with third party risk management
October 02, 2023 14:25 - 56 minutes - 51.9 MBWelcome to our bonus episode of Real Time Resilience, in this episode we share insights from our recent webinar with banking veteran Hasintha Gunawickrema and ServiceNow’s VP of Risk & ESG Business, Anna Mazzone. Hasintha, the former Chief Control Officer at HSBC shares her extensive experience with third party governance programs in enabling an organisation, in any industry, to have competitive advantage. We think as a Risk Leader you will find this conversation of real benefit as you conti...
Episode 24: Investing in Value
September 29, 2023 17:00 - 6 minutes - 5.72 MBJoin Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they explore the push from organizations to align investments to value streams. A key feature of using Agile for cross-functional teams is investing in the correct priorities to avoid fragmentation. By applying lean portfolio management principles, companies can greatly improve value delivery and create greater business agility, starting with the teams doing the work. In addition, allowing teams to be involv...
ServiceNow Government Transformation Series: Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow
September 29, 2023 12:50 - 17 minutes - 15.7 MBToday's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and the...
Welcome to the World of Gen AI on the Platform of Platforms
September 26, 2023 12:50 - 31 minutes - 29.2 MBIn this episode, we will interview Jeremy Barnes, the vice president for platform product AI at ServiceNow. Jeremy was previously Chief Technology Officer and Chief Architect at Element AI, where he worked at Bridge AI Research to help customers solve everyday problems. The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Creator, and Workflows-Leading Practices...
Episode 23: Looking Forward with Enterprise Architecture
September 25, 2023 16:04 - 7 minutes - 6.48 MBJoin Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss architectural runway and the importance for decision-makers on thinking through Enterprise Architecture as part of strategic planning. In typical IT organizations, there many separate practices and disparate repositories used to manage IT, from strategic planning through operations. The reality is that if you are not clearly defining and working towards your enablers, blockers will be able derail ...
ServiceNow Government Transformation Series: Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow
September 22, 2023 12:45 - 14 minutes - 13.7 MBToday's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards. Herb is actively involved in the SkillBridge progr...
Episode 22: Product Feedback
September 22, 2023 01:09 - 6 minutes - 5.86 MBJoin Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss the product feedback capability and why it is so critical to delivering for your customers. With businesses seeking to improve on time to market and organizations seeking to improve on time to value, Product Managers are under even more pressure to perform. Product feedback allows those Product Managers to synthesize the many inputs from different channels while remaining customer-centric. Listen...
Career Conversation With Astrid Sapphire
September 20, 2023 07:00 - 32 minutes - 29.5 MBBringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards. Topics 00:00 Welcome/Introduction 09:03 Big mistake 11:29 Platform passion 14:19 The other side of the world 16:34 MVP 21:29 Belonging groups 25:18 Career Highlight 26:27 What's next? 27:54 Words of advice 29:11 Contact info 29:47 Outro Links Belonging groups LinkedIn Website Check out the other S...
ServiceNow Government Transformation Series: Jonathan Alboum, Federal CTO at ServiceNow
September 15, 2023 12:50 - 21 minutes - 19.8 MBToday's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud envir...
Introduction to ServiceNow Vault
September 12, 2023 13:45 - 17 minutes - 16.2 MBIn this episode, we will interview Amanda Grady, the VP and GM of Platform Foundations at ServiceNow. Amanda has close to 20 years of experience working with enterprise security software and cloud solutions at organizations such as Symantec, Salesforce, and ServiceNow. She was with Symantec for 12 years wearing different hats before she moved to work with Salesforce for 5 years. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. Th...
ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNow
September 08, 2023 12:50 - 15 minutes - 14.5 MBToday's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagement...
Book Review: The Art of Gathering by Priya Parker
September 06, 2023 07:00 - 43 minutes - 39.8 MBRegardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone. Topics 00:00 Welcome/Introduction 04:06 Purpose 08:19 Who 10:54 Location 15:45 The role of the host 28:22 Timelines 34:41 What's in it for devs? 39:50 Resources 40:40 Outro Links Amazon link to the book Check out the other ServiceNow podcasts. S...
Expert Services story: Kirni Munohur, Principal engagement manager
September 06, 2023 06:00 - 20 minutes - 19.2 MBExpert Services helps you plan and implement ServiceNow products, faster with less risk. Learn more in our chat with Kirni Munohur, a principal engagement manager on the Expert Services team. For more information, check this out: https://www.servicenow.com/content/dam/servicenow-assets/public/it-it/doc-type/resource-center/infographic/info-accelerate-innovation-or-reduce-risk.pdf Have a question or comment about the Accelerate Podcast series? Email us at [email protected] ...
Episode Five: How to harness automation and AI as innovation enablers
September 04, 2023 14:25 - 15 minutes - 14.1 MBOrganisations across every industry are looking to harness AI, as CEOs become increasingly exposed to the opportunities for unparalleled productivity. That said, many businesses are still at the start of their automation journey, and there’s a long way to go to reach the level of digital maturity where they can adopt the latest AI developments. In this podcast, we’re joined by James Neilson, Senior Sales Director, Consumer at ServiceNow, and Richard Ellis, Senior Sales Director, Telco, ...
ServiceNow Federal Forum 2023: Getting the Most out of ATOs
September 01, 2023 12:45 - 33 minutes - 30.5 MBUtilizing and managing an Authority to Operate (ATO) is a common struggle across Federal agencies. In this fireside chat, learn how a unified enterprise ATO helped the Navy and Marine Corps create increased transparency, visibility, and efficiencies inside their agencies. Featured Speakers: • David Perodin, Cloud Security SME, Office of the CISO, ServiceNow • Alex Beachy, Enterprise Account Executive, ServiceNow • Van Chapman, ServiceNow Services, Program Executive Office Digital and Ent...
ServiceNow Federal Forum 2023: Improve the Total Experience of Employees and Constituents
August 25, 2023 13:00 - 37 minutes - 34.1 MBIn accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative...
Career Conversation with Carleen Carter
August 23, 2023 07:00 - 31 minutes - 28.6 MBWe've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics 00:00 Welcome/intro 06:12 Life before ServiceNow 07:40 Carleen's start with ServiceNow 08:38 MVP - sharing and training 11:24 CMA and its meaning 15:17 The next generation 18:38 RiseUp! 19:21 Knowledge memories 23:50 Keynote speaker 24:37 Career highlight and forecast 27:...
ServiceNow Federal Forum 2023: Manage and Service Non-IT Assets With ServiceNow
August 18, 2023 13:00 - 31 minutes - 28.4 MBFrom forecasting and acquisition to deployment and maintenance, managing the life cycle of non-IT assets can be a daunting challenge. Disjointed systems, inconsistent processes, and limited data provide insufficient insight and make it difficult to determine costs and spending. Join this session to explore how ServiceNow can provide a powerful solution, with better insight and governance, as well as more effective outcomes for your organization. Featured Speakers: • Kevin Adler Sales Manag...
ServiceNow Federal Forum 2023: The Skills Gold Rush - Mining the Untapped Federal Workforce
August 11, 2023 01:00 - 33 minutes - 30.8 MBToday’s Federal government only leverages a fraction of its current talent because agencies have no way to see the full range of employee experience and expertise. This untapped potential leads to myriad missed opportunities for the workforce, reduces employee engagement, and increases turnover. Agencies need new, innovative, and agile ways to visualize their “workforce gold.” Join this session to learn how to use skills intelligence to power the Federal workforce and create great employee e...
The Advocates talk Vancouver
August 09, 2023 07:00 - 36 minutes - 33.4 MBThe Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along! Topics 00:00 Welcome/introductions 01:22 Our top 5 list of favorite features 32:48 Call to action 34:08 Outro Links Vancouver content calendar Vancouver release notes Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.
ServiceNow Federal Forum 2023: The Zero Trust Journey: A Roadmap for Success
August 04, 2023 13:00 - 21 minutes - 19.9 MBZero Trust is more than a mandate, it’s a framework and maturity journey. It’s also not achieved with a single technology. During this session, we’ll explore how a platform-based approach, coupled with automation and orchestration, enables agencies to move their Zero Trust plans forward to secure their missions. Featured Speakers: • Ben de Bont Chief Information Security Officer ServiceNow • Ann Dunkin Chief Information Officer Department of Energy • Dr. Kelly Fletcher Chief Information ...
Anticipate and adapt to change with automated controls
August 03, 2023 13:29 - 29 minutes - 27 MBHello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs. In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey. In this final podcast in this series, we will explore the topic of Monitoring Controls. It’s time, let’s talk real time resilience… See omnystudio.com/listener fo...
Boost resilience and business value with DORA
August 03, 2023 13:27 - 19 minutes - 18.1 MBHello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs. In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey. In the second podcast in this series, we will explore the topic of DORA. It’s time, let’s talk real time resilience… See omnystudio.com/listener for privacy infor...
Expert Services story: Tony Huynh, Senior business process consultant
August 02, 2023 08:00 - 25 minutes - 23.4 MBExpert Services helps you plan and implement our products, faster with less risk. Learn more by listening to our chat with Tony Huynh, a senior business process consultant on the Expert Services team. https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/infographic/info-optimize-for-today-or-innovate-for-tomorrow.pdf Have a question or comment about the Accelerate Podcast series? Email us at [email protected] See omnystudio.com/lis...
Operational excellence is more than a compliance exercise
August 01, 2023 04:58 - 30 minutes - 27.7 MBHello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs. In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey. In the first podcast in this series, we will explore the topic of Operational Resilience. It’s time, let’s talk real time resilience… See omnystudio.com/listener ...
ServiceNow Federal Forum 2023: Workforce Wellbeing: How ServiceNow is Helping Agencies Evolve Their Missions and Cultures
July 28, 2023 13:00 - 22 minutes - 20.5 MBEmployee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need. Featured Speakers: Kevin Brooks, Field CTO and Ex...
Landing Successful Digital Transformation
July 27, 2023 15:38 - 16 minutes - 15.5 MBJoin host Lisa Wolfe and guest Damien Davis, ServiceNow Service Operations Senior Leader in the latest episode of Finding Water. Damien shares his advice and best practices on how to land successful digital transformations after working for years with global enterprises to guide them on their journey. Damien and his team have been innovating solutions to help organizations move from manual processes to self-healing IT. See omnystudio.com/listener for privacy information.
Microsoft Azure Cloud talk with Miguel Meza
July 26, 2023 18:13 - 15 minutes - 13.9 MBIn this episode, hear from Miguel Meza as we discuss the cloud trends. We focus on how Microsoft customers are adopting Azure and what are some of the best practices. Go here http://your.servicenow.com/microsoft. to learn about ServiceNow and Microsoft’s joint offerings. See omnystudio.com/listener for privacy information.
How do you upgrade with Jace Benson and Cory Wesley
July 26, 2023 05:00 - 41 minutes - 37.6 MBWith two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a sho...
ServiceNow Federal Forum 2023: Building a Resilient Federal Government
July 21, 2023 13:00 - 29 minutes - 26.8 MBThe business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust. Featured Speakers: Jonathan Alboum, Federal CTO, ServiceNowDonald Remy, Deputy Secretary, Department of Veteran...
Episode 67: Enterprise Asset Management
July 20, 2023 19:34 - 26 minutes - 24 MBIn this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers: What is enterprise asset management? How does Now EAM work? How did Now EAM get started and evolve? How does a company start thinking about enterprise asset management? How does a company get started with Now EAM? Tips for using Now EAM What’s in store f...
Exploring Field Service Management and Field Force Optimization
July 18, 2023 18:56 - 19 minutes - 18.1 MBAre your field service teams optimized for every business scenario—from global pandemics to cutting CO2 emissions? In this Innovation Today podcast, Jim Van Over, ServiceNow Field Innovation Officer speaks with Nicholas Lee, VP of Innovation Consulting & Solutions at Fujitsu about how to best allocate and optimize field teams for today and perform scenario planning that can help you maximize the field for the future. See omnystudio.com/listener for privacy information.
Future Franchise and Field Service Management: Exploring Impact and Challenges with a Capgemini Global Partner Executive
July 18, 2023 18:56 - 20 minutes - 18.9 MBHow can you pave the path to profits for franchisees? In this episode of Innovation Today, Jim Van Over, ServiceNow Field Innovation Officer speaks with Jill Weber, Global Partner Executive at Capgemini, about how to connect and automate manual business processes and keep franchisees from losing thousands of dollars to errors and other preventable mistakes. See omnystudio.com/listener for privacy information.
Transforming Field Service Management: Exploring FieldX and its Impact
July 18, 2023 18:55 - 33 minutes - 30.4 MBIs your field service team as effective as they can be? The value of field service management cannot be overstated. In this Innovation Today podcast, David Wilson, ServiceNow Global Area VP talks with Dean Fairchild, General Manager & Global Partner Development Lead of the ServiceNow Partnership at Wipro. They’ll discuss how you can automate and transform field services using data to provide a next-level customer experience. See omnystudio.com/listener for privacy information.
Significance of ServiceNow Co-Delivery Partnership
July 18, 2023 15:31 - 16 minutes - 15.6 MBListen in as COO Ryan Gallagher and Director of Technology Workflows Terrell Pursley explain Volteo Digital provides exceptional co-delivery experience to help accelerate ServiceNow implementations bringing speed to market value to the customer. These gentlemen also provide an inside glimpse of how Volteo experience and expertise allows ServiceNow to help the most challenging situation customer face today. See omnystudio.com/listener for privacy information.
Episode Four: How the MOJ is driving its digital strategy through their recruitment strategy
July 17, 2023 10:17 - 12 minutes - 11.5 MBWays of working are changing as organisations implement digital strategies and harness emerging technologies to create seamless experiences. With tools like artificial intelligence (AI) becoming increasingly prevalent, businesses must consider their impact on people’s roles across the enterprise. Navigating this transition will rely on identifying and developing the key skills that enable collaboration among multi-disciplinary teams. In this podcast, we’re joined by Gina Gill, CDIO at ...
Episode Three: The Evolution of the Employee Experience
July 17, 2023 10:16 - 23 minutes - 21.3 MBThe great reprioritisation, quiet quitting and flexible working all underlines a paradigm shift in the employee experience. Employees want work that is meaningful and provides autonomy, along with the tools that best enable this. Organisations must allow people to be their authentic selves, and harness relevant data to shape an environment for mutual growth. In this podcast, we’re joined by Blaire Palmer, Future of Leadership Expert at That People Thing, and Mark Allen, Director of Empl...
ServiceNow Federal Forum 2023: Congressional Spotlight- Working for the Collective Cyber Defense
July 14, 2023 13:00 - 18 minutes - 16.9 MBCybersecurity is everyone’s responsibility, which means that Capitol Hill is taking a hard look at the role legislation can play in our collective defense. This bipartisan congressional panel will discuss what congressional action is needed to ensure a resilient, secure Federal government – from FedRAMP to FISMA, to other critical cyber considerations. It will also review cyber measures passed in the recent National Defense Authorization Act, such as the reauthorization of the National Compu...
Navigating Risk Trends in the Tech Industry: Insights from EY Consulting Experts
July 12, 2023 15:03 - 53 minutes - 48.5 MBDoing away with data siloes enables unified insights, while also allowing effective risk management across your organization. In this Innovation Today podcast, ServiceNow Global Area VP David Wilson sits down with Dan Prior and Chris Lucado, partners within the consulting practice at EY, to discuss trends around risk—and what to do when generic risk platforms no longer cut it. See omnystudio.com/listener for privacy information.
Effective Presentations - Part 3 - Crafting Your Message with Julian Mills
July 12, 2023 05:00 - 38 minutes - 35.1 MBYou've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handl...
ServiceNow Federal Forum 2023: Digital Acceleration: The Next Steps
July 07, 2023 13:00 - 30 minutes - 28 MBDelivering frictionless citizen services, enhancing workforce efficiency, and empowering secure innovation are all part of the Federal digital transformation agenda. What’s next? Join this session to recognize the substantial progress government innovators have made and discuss what agencies can prioritize to accelerate digital transformation and sustain innovation. Featured Speakers: Dan Wallace, Area Vice President – Federal Civilian, ServiceNow Lauren Boas Hayes, Senior Advisor for Tec...