ServiceNow Podcasts
620 episodes - English - Latest episode: 12 days ago - ★★★★ - 12 ratingsServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
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Episodes
ServiceNow Federal Forum 2022 - Congressional Commitment to IT Modernization
July 29, 2022 13:00 - 38 minutes - 34.9 MBAs modernization mandates mount, Federal agencies have big shoes to fill in 2022. Hear Representatives Gerald Connolly, Derek Kilmer, and Jim Langevin address how they plan to support government agencies in executing these mandates, what future modernization efforts need to be achieved, and how to establish a secure and resilient Federal government. See omnystudio.com/listener for privacy information.
6. Explore the world through the eyes of ServiceNow's people
July 28, 2022 03:56 - 23 minutes - 21.8 MBIn this episode, we chat about ServiceNow's new YouTube travel series where we experience the world with our colleagues and get to the heart of what connects us all. Check it out at OurWorldOurWork.com See omnystudio.com/listener for privacy information.
Career Conversation with Ishaan Shoor
July 27, 2022 07:00 - 21 minutes - 19.5 MBI love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception. Topics 00:00 Welcome and introduction 03:32 Before ServiceNow 04:44 How did you get your start? 07:17 How has ServiceNow changed your career? 09:13 Career influence 10:57 Speaking at Knowledge 16:43 What do you like best about your job? 17:42 Words of advice 19:16 Contact info Outro Links Twitter SN Devs LinkedIn Check out the other ServiceNow po...
ServiceNow Federal Forum 2022 - Embracing Zero Trust for a Resilient Federal Government
July 22, 2022 13:00 - 21 minutes - 19.5 MBAs government leaders envision the future with increased cloud adoption, aging technology, and a higher demand for enabling access to systems via any device especially in this era, they need to ensure their networks and employees stay secure from growing outside threats. In this session, we offer a real-world example of how an agency is modernizing legacy applications and implementing a seamless zero trust cybersecurity strategy to combat these challenges. Hear from Gerald Caron, CIO at the ...
Making Financial Advisors Shine: Adoption is The New Innovation
July 20, 2022 17:42 - 21 minutes - 19.6 MBRecord numbers of prospective customers want fast, efficient help with investment and life event planning and they expect personalized, digital experiences. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Steve Gresham, CEO of The Execution Project, as they discuss how Wealth and Asset Management firms can accelerate their digital adoption, so financial advisors can provide differentiated services combined with in-depth analysis and expert advice for all-roun...
Interactive Voice Response (IVR)
July 19, 2022 16:11 - 16 minutes - 14.9 MBIn this episode, we discuss the role IVR can play in simplifying entrepreneurial processes. Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio...
ServiceNow Federal Forum 2022 - The Future of Mission Resiliency
July 15, 2022 13:00 - 25 minutes - 23.1 MBHow can government agencies leverage modern technology to carry out missions of any caliber? Hear from Lt. Gen. Rob Skinner, Director of DISA and Commander of Joint Force Headquarters-Department of Defense Information Network (JFHQ-DODIN), and Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, explore how to stay ahead of adversaries and reduce operational risk due to digital disruption, the pandemic, and high-profile cyberattacks. See omnystudio.com/listener for priv...
What You Need To Know About The Next Experience with Brad Tilton
July 13, 2022 07:00 - 32 minutes - 29.4 MBIt's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this. Topics 00:00 Welcome/Introduction 02:39 Considerations before activating Next Experience 07:04 Agent Workspace and Configurable Workspace 10:41 Using UI Macros & UI Pages 12:36 UI Builder product strategy 14:41 When to use UI Builder vs Service Portal 20:45 Ne...
An introduction to Impact
July 12, 2022 07:00 - 17 minutes - 16.1 MBJoin us as Aaron Fulkerson, General Manager of ServiceNow Impact, talks about the product with a mission and capability to accelerate the value of your ServiceNow investment. See omnystudio.com/listener for privacy information.
ServiceNow Federal Forum 2022 - Digital Transformation in the Modern Workplace
July 08, 2022 13:00 - 34 minutes - 32 MBTo meet the requirements outlined in the President’s Management Agenda, government organizations must strive to strengthen and empower their workforce. But how do they get there? Hear from this panel of IT leaders from Department of State, Department of Defense Education Activity, and ICF, as they discuss how agencies can adopt hyper-automation technologies to transform the services and systems their employees rely on. See omnystudio.com/listener for privacy information.
Episode 63: Digital Portfolio Management
July 05, 2022 21:31 - 32 minutes - 30.2 MBIn this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers: Overview of DPM Enterprise and personal portfolios KPIs to monitor your apps and services Getting started Scaling up Plans for the future For more information, see: Product documentation: Digital Portfolio Management Video: Digital Portfolio Management overview Digital Serv...
Now Learning
July 05, 2022 15:29 - 15 minutes - 14 MBIn this episode, we will discuss how Now Learning’s courses and certification programs can help you build your expertise and advance your career. Amanda Johnson, a member of the ServiceNow Training and Certification Organization and Master Technical Curriculum Developer, provides us with insights into every phase of certification and training. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experienc...
ServiceNow Federal Forum 2022 Keynote
July 01, 2022 13:00 - 20 minutes - 18.6 MBIt’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce. Hear from Kevin Haverty, Chief Revenue Officer, ServiceNow as he kicks off ServiceNow Federal Forum 2022. See omnystudio.com/listener for privacy information.
Making Financial Advisors Shine: The War For Talent
June 29, 2022 18:28 - 18 minutes - 17 MBWealth and Asset Management firms are facing a shortage of key talent, making attracting and retaining the best and brightest people, a key management issue. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Kerry Gross, Director of Research Intelligence at Arizent, as they share highlights from new research discussing how wealth and asset management firms can make their teams more attractive by digitally transforming operations to integrate front-to-back-offic...
Career Conversation with Jace Benson - Side Projects
June 29, 2022 07:00 - 31 minutes - 29.2 MBOne of the things that sets apart ordinary from extraordinary devs is the side projects they involve themselves with. Some may choose to learn a new language to satisfy a solve a personal interest, others may construct a server farm in their home to learn more about networking. Whatever the case, the outcome is almost always a direct benefit to their future career. Today's guest is going to share with us some of his personal projects and how they have affected him. Topics 00:00 Welcome/I...
For Zero Trust, You're Not Starting at Zero: Building on Past Security Efforts to Drive Toward Zero Trust
June 24, 2022 13:00 - 17 minutes - 15.9 MBMike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust. See omnystudio.com/listener for privacy information.
Get certified on us!
June 23, 2022 08:00 - 7 minutes - 6.78 MBIn this episode, your co-hosts chat with Will Giammona, Senior Director Certification and Recognition Programs at ServiceNow. Will joins us to tell you about starting your path to certification by signing up for the ServiceNow Fundamentals On-Demand Course, complimentary with the Certified System Administrator Exam Voucher until August 31st, 2022. Don’t miss out on this great opportunity to grow your ServiceNow skills and advance your career. See omnystudio.com/listener for privacy informat...
Sales to Implementation Success
June 22, 2022 16:22 - 24 minutes - 22.9 MBIn this episode, Mari Gottlieb and Angie Campos, experts in the Financial Services industry, are at the forefront of innovation by working on ServiceNow’s newest industry products. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of the Episode...
How to Create an Exceptional Customer Experience
June 22, 2022 15:01 - 27 minutes - 24.8 MBThe rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority. In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same. See omnystudio.com/listener for privacy information.
Federal Tech Talk - Digital Transformation Playbook
June 17, 2022 13:00 - 58 minutes - 53.1 MBMany Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like these call for rapid development of focused, data-driven metrics and visualizations. The Navy would benefit from a more clearly defined process by which business units can incubate and execute digital solutions. Hear Captain Mike ""Moe"" O'Leary, Chief Digital Transformati...
NextGen Program with Tracy Miller
June 15, 2022 07:00 - 24 minutes - 22.8 MBWe all know the ServiceNow ecosystem needs more developers and admins. Well, this time I talk to someone to share information about a program that can change the lives of your friends and family. Topics 00:00 Welcome and introductions 02:46 NextGen program overview 05:48 Program structure 08:51 Approach 12:24 Communities 13:27 Resources 14:59 Listener action item 16:14 Backgrounds 19:54 A little history 20:52 Instructors 22:13 Contact info 23:26 Outro Links Email tracy.mille...
Digitizing the Mission
June 10, 2022 13:00 - 46 minutes - 42.8 MBAcross the DoD, organizations are looking for ways to improve efficiency in all kinds of tasks, from the mundane to the mission critical. Hear from tech leaders about their successes and challenges modernizing how work gets done. Featured Speakers: Dave McDonald, CIO, NCTAMS Frank Hudson, Chief Technology/Data Officer, PACAF Col Peter Chiou, Chief, Integrated Warfighting Network, USAF LTC Woody Caulder, INDOPACOM Moderated by: Kevin Brooks, Field CTO and Executive Strategist – Defense and ...
Roadmap to Successful CSM Implementation
June 07, 2022 17:27 - 23 minutes - 21.3 MBWhitney Anderson, a customer care vendor manager, and Terrance Pleasant, a CX project manager, talk to us about the overall implementation process of ServiceNow’s Customer Service Module (CSM). The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of th...
Operational Technology Management - Connecting Your Ecosystem with a System of Action
June 03, 2022 13:00 - 25 minutes - 23.7 MBOperational technology supporting Industrial Control Systems challenges traditional operations management teams. To support modernization efforts, operators need visibility into their OT and ICS environments. Having this visibility helps them create upgrade paths of supporting hardware and software. More importantly this data helps them determine when devices have vulnerabilities that increase their environment risk posture and provides a path toward mitigation. This session, presented by ...
Career Conversation with Mark Scott - Your Resume
June 01, 2022 07:00 - 42 minutes - 38.6 MBOften times, the first thing a potential employer learns about you is by looking at your resume. In this episode, I'm joined by a special guest to discuss some basic ways to make your resume more effective. Topics 00:00 Welcome/Introduction 01:25 Starting with the basics 10:43 Does it belong? 19:25 Source material 25:54 Not a lot of experience 29:03 What are the goals 32:27 Social media 40:04 Contact info 40:33 Outro Links Sample resume LinkedIn Twitter YouTube Check out th...
With ServiceNow, the sky's the limit
May 31, 2022 21:17 - 14 minutes - 13.1 MBIn this episode, your co-hosts chat with Ken Sheridan – a ServiceNow employee – who leveraged Now Learning and the ServiceNow Community to get him from the Marine Corps to becoming a Senior Software Development Engineer at ServiceNow. See omnystudio.com/listener for privacy information.
Feel Connected in Disconnected Environments (DDIL)
May 27, 2022 13:00 - 22 minutes - 20.3 MBEvery mission, whether operational or business, does not stop being digital at the tactical edge. Hear from Alex Beachy, Navy Account Manager, ServiceNow, and learn how to empower teams on the tactical edge to perform their core and essential mission, business, and personal digital work in connected AND disconnected modes, using the same user interface, on any device. See omnystudio.com/listener for privacy information.
Now Community Involvement- Easy Access Implementation Solutions Quicker
May 23, 2022 16:31 - 13 minutes - 12.6 MBIn this episode, we bring experiences from Maik Skoddow, a 2022 ServiceNow Community MVP, who has answered 7500 questions on the ServiceNow Community and has helped many solve their implementation challenges. Maik shares his experience on why implementors should leverage the ServiceNow community and how they can make the best use of it to get the solutions quickly. He also explains getting involved with the Now Community, his process around creating knowledge source documents, and how someon...
Episode 62: App Engine Studio
May 23, 2022 16:07 - 27 minutes - 24.9 MBIn this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers: Overview and history of AES Getting started with AES Scaling up Collaborating to develop apps more effectively Flexibility in deploying apps Plans for the future For more information, see: Product documentation: App Engine Studio Community forum Community blog: Where to start with App En...
Government CX: Aligning to deliver world-class customer service
May 20, 2022 13:00 - 16 minutes - 15.1 MBAgencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing a...
Career Conversation with Michael Lombardo - A CEOs perspective
May 18, 2022 07:00 - 27 minutes - 25.2 MBHave you ever wanted to ask a CEO what they look for when hiring developer talent? Our guest today gives us HIS insight on this and more. Topics 00:00 Welcome/Introduction 04:03 Going from Architect to CEO 06:44 Basis for success 09:57 Words of advice 16:59 About experienced full-stack developers? 19:35 What skills does a CEO look for 22:29 Career highlight 25:37 Contact info 26:10 Outro Links Email [email protected] YouTube LinkedIn Check out the other ServiceNow podcasts....
Harnessing the Power of Workflow to Transform the Experience in Healthcare
May 13, 2022 13:00 - 20 minutes - 18.9 MBTechnology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, manage assets, deliver a human-centered experience, and reduce...
Optimizing the business through automation: a practical approach to achieving Hyperautomation
May 10, 2022 22:46 - 44 minutes - 41 MBIn a new era of digital business, staying ahead of the competition looks very different than it did previously. There are new pressures on innovation, operational excellence, and employee experience that have increased the competitive stakes. Transformational leaders are beginning to employ a business strategy called hyperautomation to deliver on these outcomes. At the same time, we find ourselves in a new, exciting era of intelligent automation technology that promises to not only democrat...
Leading Practice Content (Past & Present)
May 10, 2022 16:04 - 21 minutes - 19.4 MBThis podcast episode provides profound insights into ServiceNow implementations in process and risk management and ingeniously architecture to cater to business needs. David Farrell, Director of leading practices for technology workflows, shares his experience with ServiceNow Implementation Partners to help their customers and partners deliver successful implementations and get to value fast by publishing specific process guides and other leading practice content. The Customer Connectio...
Mission Possible - Big transformation with small steps
May 06, 2022 13:00 - 6 minutes - 6.13 MBLooking at the current state of technology in the IC through the lens of the past, ServiceNow’s Kevin Brooks, Field CTO and Executive Strategist for the DOD at ServiceNow, explores how eliminating silos has been a longtime aspiration of the IC. While progress has been made since the release of a Bush-era report recommending the IC use technology to transform how it works, the silos that remain challenge the IC to make full use of powerful new technologies. See omnystudio.com/listener for pr...
Career Conversation with Lauren McManamon - Be You
May 04, 2022 07:00 - 38 minutes - 35.4 MBBeing your authentic self at work is important, and showing it can really open up career opportunities for you. Our guest today has some stories about how this worked for her. Topics 00:00 Introduction/Welcome 05:15 How she found ServiceNow 07:49 How ServiceNow changed her career 12:00 Tips on doing demos 15:40 It’s all about the audience 16:28 What do you do? 18:46 Dealing with assumptions 21:14 The best part of the job 25:24 A tough challenge 31:28 Words of advice 36:44 Outro ...
Now Create
April 29, 2022 17:59 - 14 minutes - 13.5 MBIn this episode, we will see how Now Create is helpful for every persona involved in the planning and delivery of a ServiceNow implementation project. Sandra Gagnon, Director of Content Production and Creator of the Now Create Methodology, provides us with insights into all touchpoints in the implementation journey. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Cus...
Federal Tech Talk - Defining Next-Generation Customer Service
April 29, 2022 13:00 - 46 minutes - 42.8 MBHear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units. See omnystudio.com/listener for privacy information.
Part 2 of our story about the New South Wales Health Vaccine Administration Management project
April 25, 2022 16:10 - 9 minutes - 9.14 MBIn the final episode of this 2-part series, your co-host continues her conversation with the Engagement Manager at the center of the project for the vaccine solution implemented by the New South Wales Health department. See omnystudio.com/listener for privacy information.
GovCIO Infrastructure Health IT - Health CIO Roundtable
April 22, 2022 13:00 - 34 minutes - 31.7 MBHear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more. See omnystudio.com/listener for privacy information.
Career Conversation with Robert Fedoruk - Blaze Your Own Path
April 20, 2022 07:00 - 44 minutes - 41.2 MBOne question we get a lot is developers asking for a roadmap to success. My guest this time gives his insight to how you can get there… and it may not be the answer you expect. Topics 00:00 Welcome and introduction 07:06 The mythical roadmap 08:34 The fallacy of the golden path 10:47 The fallacy of the “efficient learner” 12:36 The necessity fo failure 16:13 The fallacy of future maximization 17:36 Niches are riches 20:50 The volume of space 27:01 Just Build It 29:00 Recognizing...
Experience Design at ServiceNow
April 16, 2022 19:10 - 15 minutes - 14.3 MBExperience Design is crucial in delivering and driving value for ServiceNow Customers. Victor Chan, Product Success Architect, shares his experience with ServiceNow Implementation Partners to help them craft their own signature experience design and delight the customers in the first pass. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Cam...
Moving Modernization to the Tip of the Spear
April 15, 2022 13:00 - 22 minutes - 20.4 MBDigital transformation is a critical focus across DoD. Simply implementing modern technology alone is not the answer to building a ready force. The force itself has to be closely considered and involved. Attention must be paid to how end users want and need to interact with systems and the data they hold. Click here for the video recording: https://www.youtube.com/watch?v=J8t_Qyj_T7o&list=PLkGSnjw5y2U53pWSEoL5ucA93AfI2iltQ&index=2 See omnystudio.com/listener for privacy information.
2022 CIO Priorities Part 2
April 13, 2022 16:20 - 9 minutes - 9.04 MBThis is part 2 of the CIO priorities podcast with Khalid Kark where we’re discussing emergence of Service. Download this 5 priorities infographic to get actionable guidance. See omnystudio.com/listener for privacy information.
Celebrating Women in Homeland Security
April 08, 2022 13:00 - 34 minutes - 31.4 MBListen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce. See omnystudio.com/listener for privacy information.
2 million Covid-19 doses administered , thanks to our Vaccine Administration Management solution - Part 1 of 2
April 06, 2022 07:00 - 9 minutes - 8.94 MBIn part 1 of this series, join your co-host as she uncovers how the Health department of New South Wales, Australia was able to stand up a Vaccine Administration Management solution in record time with the help of a dedicated ServiceNow Expert Services team. See omnystudio.com/listener for privacy information.
RPA Hub with Prasad Velamuri
April 06, 2022 07:00 - 25 minutes - 23.2 MBWhat do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point. Topics 00:00 Welcome/introductions 03:15 What is RPA Hub 06:07 Components of RPA Hub 08:33 The ServiceNow instance 11:35 Communications between instance and bots 15:30 Example use cases 19:01 The roadmap 23:31 Contact info 24:04 Outro Links LinkedIn ...
Make Way for AI
April 01, 2022 13:00 - 18 minutes - 17 MBThe old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that hold troves of valuable data. At the same time, those agencies are looking to (and being asked to) move to a more anticipatory style of service – seeing citizens as customers and meeting their expectations for personalized and efficient service. This session will discuss how...
2022 CIO Priorities Part 1
March 30, 2022 15:23 - 11 minutes - 10.8 MBIn this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We’ll recap 2021 in part 1 and where CIOs are heading in 2022. Stay tuned for part 2, where we’ll talk about the emergence of Service Operations and autonomous teams. Also, download this 5 priorities infographic to get actionable guidance. See omnystudio.com/listener for privacy information.
Making Digital Transformation Matter
March 25, 2022 13:00 - 12 minutes - 11.3 MBThe current volume of work and changing landscape of the Intelligence Community mission has meant that systems, people and processes must be able to quickly adapt. In the simplest terms, agencies must be able to do more with less to respond at the speed of mission. Doing more with less can be achieved through the combination of technology, people and processes – no more and no less. Using automated workflow technologies is about enabling the execution of work at a faster pace, deriving insi...