Interactive Voice Response (IVR)

ServiceNow Podcasts

English - July 19, 2022 16:11 - 16 minutes - 14.9 MB - ★★★★ - 12 ratings
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Previous Episode: ServiceNow Federal Forum 2022 - The Future of Mission Resiliency

Next Episode: Making Financial Advisors Shine: Adoption is The New Innovation

In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes.

Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:36 What 3CLogic is and how it can benefit customers.

07:17 Partnership between ServiceNow and 3CLogic

08:46 Why voice is important for ServiceNow customers

14:53 What exactly is an IVR?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected]

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