The five forces changing government episode 1: Citizen and customer expectations
ServiceNow Podcasts
English - October 25, 2021 21:27 - 15 minutes - 14.5 MB - ★★★★ - 12 ratingsTech News News Education Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 60: Workforce Optimization for ITSM
Next Episode: A Conversation with James Neale
In this podcast series, ServiceNow’s John Asquith speaks with government experts, examining a few of the major forces impacting government today. Together they explore how agency leaders are driving digital initiatives to meet today’s internal and external challenges.
Citizens and customers want their government experiences to be smoother, more integrated, and faster. Long delays and in-person processes are fading (especially in the light of the pandemic). In this episode, John speaks with Paul Starmans and explores how governments can move fast and not just respond to people’s needs but anticipate them.
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